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Customer Service Assistant

Stirling, Stirling, United Kingdom
October 20, 2016

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Barbara Ann Bennett

** ***** ******




Tel – 017**-******

Mob – 077********



I am a self-motivated, reliable and conscientious individual with excellent communication and interpersonal skills. I am an excellent team member and I make a positive contribution to the overall team objective whilst demonstrating the ability to work successfully on my own initiative.

Skills and Abilities

Excellent communication skills one to one, written or by telephone, including working in reception for large and small organisations, and meeting and greeting visitors.

Instrumental in acquiring I.S.O. accreditation.

Computer literate using Microsoft Outlook, Word, Access, Money Manager, Excel, Windows 7 and Internet, email and completing online searches.

Wide administration experience including audio typing, maintaining databases, filing, faxing, photocopying.

Excellent keyboard skills (40wpm)

Accurate with attention to detail

Cash handling and banking experience; weekly, monthly, and annual stock control.

Effective planner and organiser (time and people), used to working accurately under pressure and to demanding deadlines.

Experienced planner and organiser (time and people)

Versatile and adaptable, able to learn new skills quickly and effectively.

Reliable and conscientious with excellent attendance and timekeeping record.

An excellent timekeeper

Smart & professional appearance

I also have had retail experience when I was a volunteer for Strathcarron Hospice vintage charity shop at Bridge of Allan, and I also worked for Marks & Spencer over the busy festive period, and I worked in two local bars when I was younger to earn extra money.

While studying at Forth Valley College Stirling I also served customers in their Gallery Restaurant, as well as the students in the cafeteria

I have also had retail experience while working at Marks & Spencer over their busy festive period, and also was a volunteer for Strathcarron Hospice

At the moment I am a volunteer at the Cancer Research shop in Stirling

Last Position

Sept 2015 – Dec 2015 Catering Assistant at The University of Stirling.


Aug 2014 – June 2015 I have completed a NC in hospitality at Forth Valley College in Stirling and I have my Hygiene certificate

May 2013 – Aug 2014 Volunteer for Strathcarron Hospice at their Bridge

Of Allan vintage charity shop

January 2010 – Aug 2014 Career break, family commitments, caring for elderly


June 2007 – Dec 2009 Administrator at CVS Stirling, then voluntary work at


Mar 2006 – Sep 2005 Computer training with JHP Training (Stirling)

Jan 2005 – Dec 2006 Secretarial positions including several contracts with Business Consultancy Services & the University of Stirling

Oct 1999 – Dec 2004 Clerical assistant/typist, Central Scotland Police Stirling

Responsibilities included:

Based in Communications Workshop located in the reception area, responsible for;

Monitoring the departmental budget

Completing and sending out monthly invoices

Weekly and annual stocktaking

Processing weekly, monthly and annual stocktaking

Ordering all stationery, new equipment and parts for the department

Booking in various items for repair on job card system (Access)

Maintaining equipment databases

Finalising job cards and informing departments when items ready for collection

Taking bookings from external customers for radio system maintenance.

All postal duties including parcelling and sending out by courier valuable equipment for repair

Sole point of contact for staff in emergencies

Dealing with incoming and outgoing mail

I also completed in house training courses

I was involved in acquiring I.S.O accreditation for the department

1988 - 1999 Business Consultancy Services, Falkirk Secretary/Receptionist

Responsibilities included:

Typing letters contracts and invoices

Personal typing for my employer

Introducing and assisting new members of staff to office procedures

Answering incoming telephone calls

Liaising with banks, accountants and solicitors

Meeting and greeting new clients

Faxing, filing, photocopying

Ordering office stationery, and managing petty cash

Banking cash and cheques

Retail experience

I did work for Marks and Spencer some years ago over the busy festive period, and I also worked for two local bars when I was younger to earn extra money while holding down a daytime job as well as working voluntary for Strathcarron Hospice at their vintage charity shop for 18months


SQA (Scottish Qualification Authority) computer courses; Customer Care, Equal Opportunities (Central Scotland Police), German conversation. NC Hospitality Certificate, Hygiene certificate. I also attended in-house training when employed by central Scotland police

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