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Customer Service Medical

Saudi Arabia
October 20, 2016

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Postal Address: Al Azizeyyah, Habeeb Al Hashimi Street opposite Danube Shopping Mall Jeddah, KSA

Contact No: 054*******

Iqama No: 242*******


Date of Birth: 20-05-1983

Career Objective

Self-motivated and determined pharmacy graduate with Retail pharmacy experience and a passion for customer service seeks a full-time position where I can apply my medication dispensing and medical counselling skills to provide exceptional health services to customers.


Doctor of Pharmacy (Pharm.D)

Baqai Medical University Karachi Pakistan

Graduated: 2008

Passed Pearsonvue Exam of Pharmacy (KSA)

Saudi Commission for Health Specialties Professional Registration ID No: 16-J-P-0040180

Key Skills and Abilities

Medication dispensing

Professional knowledge of Retail Pharmacy products, and a good knowledge of vitamins and complementary medicines. Experience in Webster packing and using WASILA Dispense software.

Communication and counselling

Bright and enthusiastic personality, with excellent verbal and written communication skills. Experience in point-of-sale, and communicating with and counselling customers to resolve health and medication queries regarding OTC and prescription medications, drug therapy compliance, drug interactions and supplements. Adept at and interested in maintaining good communication with colleagues to promote a positive, efficient work environment.

Time management

Outstanding ability to prioritise and juggle multiple tasks, including customer service, technical and administrative tasks.

Leadership Skills

Strong organizational, Managerial, Problem solving, Interpersonal, negotiation skills and ability to manage multiple projects.

Internships and workshops

Done a one month internship as a clinical Pharmacist in 3rd prof of Pharm.D at town clinic Thokar Niaz Baig Lahore Pakistan.

Done a one month internship as a hospital Pharmacist in 4th prof of Pharm.D at Children hospital Lahore Pakistan.

Done 1 year Clinical Clerkship during 4th Prof and 5th Prof of Pharm.D from Zainib Medical Centre Lahore Pakistan.

Conducted bioequilence study at Lahore College of Pharmaceutical Sciences for the anti-tuberculosis drug (Ripha) during my final prof of Pharm.D

Work Experience

1, Feb 2010 to 20, Aug 2016

Nazir Sons Pharmacy: 101, Ravi Road, Niazi Chowk, Near Timber market Metro shop, Lahore,pakistan

Contact No: +92-300*******, e.mail:


Conducted professional prescription medicines counselling for hypertension, hyperlipidaemia, diabetes, opioids and NSAIDs regarding dosage, frequency and mitigation of side effects

Conducted professional OTC medicines counselling ( vitamins and complementary medicines) regarding symptoms, dosage, frequency, potential side effects and how to mitigate them

Compounded extemporaneous products (manufactured troches, capsule

Checking prescriptions for correct dosage and for drug interactios and incompatibilities.

Storage and preserves vaccines serums and other drug subjects to prevent deterioration.

Dispensing medical and surgical products as prescribed

Dispensed medications using WASILA program

Prepared extemporaneous products (dermatological creams and ointments)

Communicated with doctors via phone

Conducted point-of-sale transactions

Managed stock and replenishment

Submission of claims to the insurance companies for reimbursement and follow-up for reimbursements.


Successfully provided medication advice to a diverse range of customers every day

Undertook Quality Assurance Project on OTC Counselling

Demonstrated good problem-solving skills in pharmacotherapeutics and administration

Other Skills

Language Skills _ IELTS Overall 6.0 Bands

WASILA Dispense – Advanced

Microsoft Word – Advanced

Microsoft Excel – Intermediate

Microsoft PowerPoint – Intermediate

Time management skills

Willing to work under pressure


Reading Islamic Books, Playing Cricket


Hafiz Qadeer Ahmed

Pharmacy Manager

Nazir Sons Pharmacy

Phone NO: 0092-300-***-****


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