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Customer Service Sales

Gretna, Louisiana, United States
October 20, 2016

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**** ***** *** ******, *********, LA 70056 (C) 504-***-****

Professional Summary

Expert retail sales professional offering 3 years experience in retail customer service and retail management. Focused on exceeding sales goals. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.



Motivated team player

Natural leader

Skilled problem solver


Upselling techniques

Upselling techniques


Shipment processing


Active listening skills

Consistently meets sales goals

Credit card transactions

Computer literate

POS systems knowledge

Work History

Server 08/2016 to Current

Le Bayou – New Orleans, French Quarters

Consistently provided professional, friendly and engaging service.

Skillfully promoted items on beverage lists and restaurant specials.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

cocktail server03/2015 to 07/2016

Razzoo Bar and Patio – 511 Bourbon st.

Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.

Routinely checked identification of patrons purchasing alcoholic beverages.

Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.

Maintained a consistent, regular attendance record.

Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.

Set up bar for operation, obtained cash bank and stocked the service bar.

Accurately recorded sales, made correct change and prepared charge slips for guests.

Effectively and calmly resolved situations with intoxicated guests.

Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.

Immediately informed supervisors of any problems or unusual situations and took appropriate action.

Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction.

Entered orders into the computer system quickly and in proper sequence.

Completed regular bar inventories and daily requisition sheets as requested.

Nursing assistant04/2011 to 12/2015

Divine Miracles Inc. – Chalmette, LA

Maintained accurate records of patient care, condition, progress and concerns.

Monitored vital signs, such as blood pressure and pulse.

Responded appropriately to the physical, emotional and developmental needs of patients.

Changed sterile dressings.

Obtained information about clients' medical history, drug history, complaints and allergies.

Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

Helped patients move in and out of beds, baths, wheelchairs and automobiles.

Cooked appetizing and satisfying meals and snacks.

Scheduled and accompanied clients to medical appointments.

Maintained a clean, healthy and safe environment.

Obtained household supplies and ran daily errands.

Assisted with patient transfer and ambulation.

Performed clerical duties, such as word processing, data entry, answering phones and filing.

Front End Manager09/2008 to 03/2011

Wal Mart Supercenter – Saginaw, Texas

Cross-trained and backed up other customer service managers.

Solved unresolved customer issues.

Promptly responded to inquiries and requests from prospective customers.

Strong leader of customer support staff.

Scheduled staff shifts to cover peaks and lulls in customer inquiries.

Trained new cashiers on procedures, customer service and sales techniques.

Encouraged development of new cashiers with positive reinforcement.

Oversaw team of 10+ cashiers and service staff.

Priced merchandise, stocked shelves and took inventory of supplies.

Operated a cash register for cash, check and credit card transactions with100% accuracy.

Cleaned and organized the store, including the checkout desk and displays.

Alerted customers to upcoming sales events and promotions.

Identified potential shoplifters and alerted management.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.


High School Diploma:2007John Ehret High school - Marrero, LA


CPR and First Aid Certified

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