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Microsoft Office Customer Service

Lawrenceville, Georgia, United States
October 20, 2016

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Thuy Ngoc Dao

**** ******** *****, *************, ** 30044

Phone: 404-***-****



Strong background in data analysis reports. Process ADP payroll. Excellent communication, interpersonal & customer service skills. Great time management & professional manner. Excellent organizational & problem solving skills, detail oriented, accuracy, and ability to work independently.

Expert skills in Microsoft Office - Excellent skills in compiling, collecting data & statistics, and creating spreadsheets in Excel.Advanced extracting & managing data in Access.Ability to write correspondence and reports in Word. Great User for Outlook & Power Point. Ability to provide computer supports & quick trouble shootoffice equipments problems.Maintain and update department website. Quick learner to new software and office applications.

A+ in Math skills. Ability to analyze and produce accurate statistics reports. Perfect calculation. Great QA – quality & quantity. Ability topresent information in reports, oral, diagrams, graphs, maps, and schedules. Attention to detail & self-driven attitude.

Experienced in professional environment - answering telephone, analyzing, handling projects, solving problems, and prioritizing needs. Highly motivated & flexible. Be able to handle multi-tasks, projects with pertinent deadlines, and work under pressure.

Knowledge with SCT Banner. Design and manage relational database and projects.


Banner & SIS, Microsoft Office Suite, ADP payroll, Crystal Reports Professional, Map Point, Photoshop, FTP Core Elite, Front Page, Dream Weaver, Argos Report, Toad For Oracle, PL/SQL, & Oracle SQL Developer.


SOUTHERN POLYTECHNIC STATE UNIVERSITY – Master of Quality Assurance – had been studying for one year from 2010 to 2011.

GEORGIA STATE UNIVERSITY - Bachelor of Business Administration- August 15, 1999 Major: Computer Information Systems

GEORGIA PERIMETER COLLEGE - Winter 1994 to Fall 1996


GEORGIA PERIMETER COLLEGE September 2007 – September 2016

Information Analyst III – Quality Assurance – develop student & faculty reports from SIS & Banner.

* Collaborate with end users to define and capture reporting requirements

* Develop new reports based on user requirements

* Modify and maintain existing report catalog

* Troubleshoot end users technical issues

* Create trend data analysis for enrollment studiesfrom SIS & Banner.

* Analyze enrollment using map point for campus locations

* Quality assurance to ensure data reports & surveys correspondent

* Research data & documents as needed.

* Compare and analyze the success of students on different level for assessment studies.

* Analyze and research the discrepancy of different data from variety sources.

* Maintain & support department website – update daily enrollment report link & modify as needed

* Provide test & Banner code for web reports.

* Train & provide information for Information Analyst I & Data Specialist.

Software Experiences: SQL, Microsoft Office Suite, Map Point, Toad for Oracle, PL/SQL Developer, Dreamweaver, FrontPage, FTP, Crystal 8.5 & 2008, Oracle SQL Developer, & Argos Report.

MAKITA USA, INC. May 2000 - August 2007

Sales Administrative Assistant

* Process employee payroll – keep track of employee schedules & timesheets in ADP & Time Card

* Maintain & calculate employee personal time & vacation time - employee personal information, hiring/terming/LOA

* Problem solving & answer questions regarding employees benefits

* Manage employee database & extracting data to different file formats in Access

* Salesman expense reports –assists in the cash receipt process posting journal entries to general ledger.

* Compile sales statistics & collect data for daily, monthly, & quarterly reports in Excel

* Write memos& letters, make labels,create flyers and presentation in Word and Power Point

* Station set up, prepare documents, and training new Administrative Assistant as needed

* First contact person for office equipment trouble shooting such as PCs, Printers, Fax, Copiers as needed.

Software Experiences: Microsoft Office Suite, Map Point, Photoshop, American Time Card, & payroll ADP.

INTERNAL REVENUE SERVICE (IRS) February 2000 – February 2002

Data Transcriber

Transferred tax claims with appropriate codes correspond to the tax systems correctly & quickly - production counts. Ensure tax claim numbered orderly and transferred correctly - quality & quantity met.

Awarded: 100% Quality Awarded

Perfect Attendant Awarded

CIBA VISION January 1993 – December 1999

Lenses Measure Instrument Operator 1995 -1999

* Quality check – measure radius & thickness of lenses in the instrument

* Compile data and create spreadsheet report for target difference.

Machine Operator 1993 -1995

* Manufacture lenses – Ensure quality & quantity met.

* Observe and operate machine – Ensure the machine work regularly and correctly

Awarded: Teamwork Awarded

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