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Customer Service Security

New Delhi, Delhi, India
35000 pm
October 20, 2016

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*/**,*.*.***** & Po,

Tholasampatty – via,

Mettur -T. k,

Salem – D.t,

Tamil Nadu,

South India, Pin 636 503.

Ph-91+979******* / 900-***-****.

E mail: .

Asst.Security Manager

Objective Statement – Effectively analyze various standards of security operation programs; perform risk assessments to manage implementation of safe environment in the organization for both visitors and employees.


Over 14 years of experience in the field of Security, My area of expertise in Security operations, including Physical Security, Loss Prevention, Risk Management, Fire Management, Disaster Management, CCTV Surveillance, Access Control System, General Administration, Police Liaison, Modern Security System, VVIP Head of the State Security Management, Conducting emergency drills in the hotel, etc.

Specialties : Investigations, Access control System, Fire & Life Safety, Risk Management, Loss Prevention, Handling difficult situations, Baggage Scanner, Health and Safety, Emergency Procedures, Trainings, Pre-employment Background Screening, Staff Transportation, Gate Pass System, Evacuation Drills, Parking Management, Business Continuity Plan, Installation of CCTV cameras, Heading Emergency Response Team, Learned Combat tactics, Energetic & Quick learner/observer, etc

Work experience;

I. India Nippon Electrical ltd. Hosur,Unit of TVS Group of company

Designation: Security Head guard. (Under of Annamaliyar Security Agencies - Hosur)

Duration : 3 Years, 2001- 2003

II. Taj Madras Flight Kitchen - Chennai Airport, Unit of Taj Hotels - Resorts & Palaces

Designation: Shift In Charge Of Security & Customer Service Asst, (Under in S - MAC Security Service – Bangalore).

Duration : 3 Years, 2003 to 2006

III. AVA Merchandising, Flight On Board Sale - Chennai Airport)

Designation: Base Supervisor - Customer service of Kingfisher Airline, Air Deccan, Jet lite, Go air & Paramount Airways.

Duration : 2 years, 2006 to 2008

IV. Sky gourmet catering (p) ltd. Group of Indian Hotel corporation-Mumbai. (Flight catering - Division, Chennai Airport)

Designation: Team Leader Security

Duration : 2 Years, 2008 to 2010

V. GRT Grand Estancia, Salem. Unit of GRT Hotels& Resorts

Designation: Security Officer.

Duration : 5 Years, 2010 to 2015

VI.GRT Nature Trails - Kodaikanal, Unit of GRT Hotels& Resorts

Designation: Security Officer.

Duration : Jan 2015 to till

Key skills;

*Motivating and directing peoples

*Strong problem solving skills

* Energetic & Quick learner/observing

My Professional Experience;

* Prepared overall security plans and managed security operations of organization, including assignments and staffing

*Contributed to investigations of property loss, thefts and criminal activities

*Responsible for Managing a Team of all Security guards including outside


*Provides timely reports to firm Management.

* Ensure Implementation of Security policies and procedure

*Manages all security costs through financial analysis

* Responsible to answer every e mail, query, request, complaints received in all operation dept.

* Monitoring and assisting day to day Security Operation.

* Imparting Regular Training and Briefing to Security officers and Security guard.

* Managing Visitors movement at the Main Lobby and admin areas.

* Ensuring appropriate movement of Material, Visitors, Employees, and Vendors through proper channel.

* Undertaking complete surveillance of area inside and around the premises to ensure total safe and secure environment is adhered as per SOP.

* Making reports of daily activities and irregularities such as equipment or

property Damage.

* Gate pass and Visitor pass formalities.

* Ensuring appropriate utilization of various communication devices (Radio

Transmitter, Cisco IP Phone E-Mail, and Office Communicators) and services.

* Handling Key management.

* Ensuring proper monitoring and implementation of night escorting guards.

* Frisking of all staff with Metal Detector and surprise checking for all visitor and guest baggage’s

* Ensuring Periodical status of Emergency break Glass Panic Alarm,

Access Readers, Exit Sign Boards, MCP, Emergency door Exit, Fire

Extinguishers, CCTV Cameras, all other security related items ….

* Ensuring the Clarity and safety of Primary, Secondary Emergency

Assembly area.

*Knowledge of Fire Evacuation Drill, Mock Drill.

*Ladies \ Boys Hostel - Security Guarding.

* Monitor closely at Night Patrol as per our Guard Monitoring device.

* Everyday function halls, office admin & bar should be closed by security with authorized employee and sealed with authorized employee’s signature after completion of all work/ functions.

* Responsible for checking inside the halls, Guest floors and admin area thoroughly that nobody inside, electrical main switches and system are switched off.

Personal Profile;

Father Name : N. Madhu (late)

Date of Birth : 20.05.1982

Place of Birth : Salem

Languages Proficiency : English, Tamil & Hindi.

Nationality : Indian

Marital status : Married

Permanent Address

: 4/62,M.N.Patty & Po,

Tholasampatty – via,

Mettur -T. k,

Salem – D.t,

Tamil Nadu,

South India, Pin 636 503.


Ø B.COM (Discontinue) – Annamalai University,

Ø Higher secondary – Govt Boy’s Hr. Sec. School, Mecheri.

Ø High school – Govt High .School, M.N. Patty.

Additional Qualification;

* Life saver certificate of Fire Fighting from Usha Fire & Safety – Bangalore & Coimbatore

* Basic Computer knowledge with. Net, WINHMS, Onity Electronic Key software & M S Office, word.


I hereby assure that the above- furnished information’s are true to the best of my knowledge and belief.

Place :

Yours faithfully

Date :

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