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Customer Service Microsoft Office

Tampa, Florida, United States
October 19, 2016

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Joselin Veras Sanadi



General Dynamics Information Technology- Riverview, FL--Bi-lingual Customer Service Representative- Medicare and Marketplace (11/2014- Currently)

SCIS Air Security Corporation Security Coordinator Tampa FL. (12-2011/2-2013)

Independent Interpreting for the Institute of Spanish Communication, Inc. Lakeland, FL (2010/Present).

Salon de Veras, LLC, Owned Business (2005- 2007)

University of South Florida, Tampa, FL -- School of Physical Therapy-- Program Assistant Responsibilities: Student admissions and registration; payroll certification; purchasing using PeopleSoft and CODA software; budgeting and travel expenses; coordinated office and building maintenance. (2003-2005)

Independent processor of citizenship, residency and entertainment visa since 2002.

University of South Florida, School of Physical Therapy--Tampa, FL Sr. Secretary (1996-2003)

Responsibilities: Clinical Education contracts and databases; faculty travel; ledger database maintenance; purchasing using PeopleSoft and CODA software; coordination of special events for students, faculty and staff.

University of South Florida, Tampa--Health Sciences Center, Office of Human Resources--Sr. Clerk (1993-1996)

Responsibilities: Recruiting; maintain position vacancy listings for all departments; post to job-line, website, employment agencies, screen applications for completeness and accuracy; managed payroll and benefit information for employees; input records into statewide system according to payroll processing guidelines; appointment documents, verifying approvals and employee eligibility per documentation; established and maintained employee files; processed terminations, departmental transfers, and promotions.

University of South Florida, Tampa--Small Business Development Center --Sr. Clerk (1991-1993)

Responsibilities: First point of contact for clients; handled high volume of inbound and outbound calls; scheduled appointments; directed clients to most appropriate seminars and counselors; maintained client records; data entry, generated computer reports for statistical analysis.


2011-2013 Bachelor’s Degree in Criminal Justice Administrative/Management at the University of Phoenix.

2008-2011 Associates of Arts Degree in Business at the University of Phoenix.

1992-2001 University of South Florida, Tampa, FL. Seminars/Employee Training. Coping with Work-Related Stress, Leadership Development, Enhancing Interpersonal Effectiveness, Providing Quality Service, Improving Reading Efficiency, Writing for Results, Teaming for Improved Performance, Managing Multiple Priorities, Graduate & Professional School Enrollment Management Course.

Skills: Ability to interpret, translate English to Spanish. Worked with Microsoft Office, PeopleSoft Financials, Finance Application CODA, SAMAS.

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