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Manager Customer Service

Dieppe, New Brunswick, Canada
October 19, 2016

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*** ******** ******

Moncton, NB E1C 6H1

506-***-**** (other)



Over 15 years experience in Administration/Management; 11 years experience Hospitality Management

Computer competencies: Quickbooks, Opera POS Version 5, Microsoft Office, Netscape 7.0, Internet Explorer, Profit Manager, Work well independently or as part of a team

Excellent interpersonal communication skills

Ability to multitask and prioritize own work to meet goals or deadline

Approaches work in a meticulous, thorough and detailed manner

Punctual, Diligent, Resourceful, Responsible, Dedicated Hard Worker


2014 – Present Coastal Inn – Moncton, NB

2008 – 2014 Crowne Plaza (downtown) – Moncton, NB

(AGSM) Assistant Guest Service Manager/ Night Auditor

2007 – 2008 Comfort Inn – Moncton, NB

Guest Service Specialist

2006 – 2007 Country Inn & Suites (by Carlson) – Moncton, NB

Front Desk Supervisor

2003 – 2005 Symcor Inc. – Toronto, ON

Adjustment Clerk

1996 – 2003 Bayview Dental Centre – Toronto, ON

Bookkeeper/Business Manager

1999 – 2002 Herbert Campbell – Toronto, ON

Special Events Coordinator

1993 – 1997 Bank of Montreal – Toronto, ON

Machine Operator

1993 – 1995 TD Bank – Toronto, ON

Customer Service

1991 – 1993 Wood Gundy (Wallbrook Appointments) – Toronto, ON

Data Entry Clerk

1988 – 1990 Nesbitt Thomson Deacon Inc. – Toronto, ON

Mutural Funds Clerk


Hotel Front of House

Responsible for all aspects of night audit for a full service 191-rooms four star hotel including banquet and meeting facilities, full dining room and lounge as well as all aspects of front desk duties and room service throughout the night.

Audit procedures are performed with Opera and Maître D systems.

Responsible for check-ins and check-outs.

Profit Manager functions with some group booking experience.

Purchase orders, T/A commissions and A/R duties.

Cross training in housekeeping and breakfast setup, MOD & accounting department.

Supervisory duties for a 77-rooms hotel.


Balanced cheques and sundry transactions from tellers, checking for accuracy.

Online repair of rejected cheques.

Adjusting client and internal branch accounts to balance.

Responsible for all bookkeeping duties including monthly, quarterly and year budgeting for a busy dental practice.

Responsible for managing all aspects of human resources administration and business consulting to manager and doctor.

Prepared payroll for a permanent staff of four plus additional regular contract positions and doctor shares.

Balanced $50-$80 million daily.

Processed government cheques and certificates, verifying branch accounts, client signatures and return of NSF cheques.

Responsible for all functions of day shift proof and data centre balancing.

ISM knowledge.

Converted/transferred client information from old data system to new IBM system.

Confirmed data for client services, new accounts and existing accounts.

Processed purchases and transfers of mutual funds for brokers.

Events Coordinator

Organized various events at Four Seasons Hotel, Art Gallery of Ontario, Ramsey Writes Inc., Avontis Pasteur and The Gairdner Foundation.

Prepared potential guest lists.

Booked event speakers.

Responsible for dinner menu and banquet bookings.

Handled invitations and RSVP’s for upscale luncheons and black tie dinners.


2000 George Brown College – Toronto, ON

Web Page Publishing

2001 George Brown College – Toronto, ON

Specialized Training – Course “Smart Serve Ontario”

2001 Bartending School of Ontario – Toronto, ON

Bar Management

1986 Mount Allison University – Sackville, NB


1985 New Brunswick Community College – Moncton, NB

Youth Training Option in Hospitality Management

References available upon request

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