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Customer Service Microsoft Office

New York, New York, United States
October 19, 2016

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** ** ******** *******, *** ** New York, NY 10027 917-***-**** EDUCATION

ALEXANDRIA UNIVERSITY, FACULTY OF COMMERCE Alexandria, Egypt Bachelor of Commerce in Accounting May 2012

Relevant Courses: Financial Accounting, Public Finance, Auditing, International Economics, Strategic Management, Human Re- sources Management, Money and Banking, Marketing, Logistics. EXPERIENCE


Account Manager, Operations & Logistics October 2015-Present

Responsible for research, planning, execution and reporting of all assigned projects.

Research, develop and execute strategic recommendations in Grassroots & On-ground activities for existing business.

Manage and work towards increasing business from existing clients.

Manage consultants, vendors and staff to establish a fruitful working relationship.

Recruit staff, including performance monitoring, mentoring and training.

Prepare weekly reports, expense reports, and track all shipments and inventory.

Travel as needed to supervise and ensure campaigns success. THE CORPORATE PRESENCE New York, NY

Global Account Executive January 2014-September 2015

Built and maintained relationships with upwards of 200 clients ranging from Ivy League institutions to top investment banks to fortune 500 companies across the globe.

Responsible for client acquisition and servicing within the Middle East and North American accounts.

Recognized opportunity, built proposal, and gained sponsorship for implementation of workflow management system to improve communication with clients and internal team.

Lead negotiations with clients to maximize profitability and find mutually agreeable terms for engagement.

Analyzed Middle East and North African market, and developed sales plan to capture the market.

Managed internal teams of varying sizes (3-5) to design, quote and deliver products on-time and on-budget resulting in over

$250K in sales in the first 6 months.


Account Executive July 2012 – November 2013

Negotiated and managed the charge of the campaign; built and maintained relationship between agency and client.

Acted as a liaison between the client and creative team to ensure the client’s needs are being met; monitored the status of client’s job(s) and verify it will be complete in time.

Reviewed and presented concepts/layouts/copies for the client approval; communicated the client’s feedback to the creative team and discussed next steps in the campaign.


Intern January 2012-June 2012

Opened accounts for the customers; issued ATM and credit cards for customers.

Offered and sold bank’s products; facilitated customer service disputes and resolve within a timely manner.

Managed all essential documents concerning sold products, issued cards, opened accounts etc. RECOGNITION/ AWARDS

Actively competes nationally and internationally in pursuit of the 2016 Olympic Games in Rio, Brazil

Black Belt – 3rd Dan, Egyptian National Taekwondo Team Member, London 2012 Olympics team member.

2015 World Ranking (12th), 2011 World Ranking (2nd ),2010 World Ranking (1st )

5X Egypt National Champion, 3X African Champion

2010 World Combat Games (Bronze Medalist)


Languages: Fluent in Arabic

Skill Level: Proficient in both Windows and MAC platforms - Microsoft Office Suites - Google Docs - Sales Force

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