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Customer Service Office

Oakland, California, United States
October 20, 2016

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Sharon Howell

**** ********* ******, #* *******, CA 94601 510-***-****

Objective: To secure a challenging position where I can further enhance my skills and where my experience can be fully utilized.


Excellent customer service

Dependable and reliable

Ability to work unsupervised

Quick and eager to learn

Effective communication and resolution skills

Experience working with diverse communities


City of Oakland Parks and Recreation Department Oakland, CA

Recreation Leader / Office Assistant II 1995 to Present

Assist in the daily operations of the promotional types of activities. Responsible for monitoring and facilitating the free lunch program. Developed position relations with customers and provided information concerning recreation center. Supervised the early childhood program participants (3–4 year olds). Provide support in a variety of office tasks, such as answering phones, processing time cards, data entry, ordering supplies, taking phone reservations and walk-ins for summer camps and other events, collect fees, working OPR front desk, maintaining the office and various other office duties. Office Assistant is my current duty.

AGS General Building Oakland, CA

Receptionist 1991 to 1993

Provided office support for owner which included answering phones, greeting customers and purchasing basic office supplies. Additional responsibilities included filing, typing letters and customer proposals using Microsoft Word.

Mervyn’s Department Store

Customer Service Representative

Responsible for the inventory of all incoming merchandise. Stocked the orders as they arrived. Assisted customers with purchase decisions and questions regarding merchandise. Trained new sales clerks and cashiers. Performed light clerical duties as needed.

Education: Merritt College Oakland, CA

Early Childhood Education/General Education 1999

References: Available upon request

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