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Project Manager Management

Memphis, Tennessee, United States
October 19, 2016

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Jewel Arnold

**** ******* ****, *******, ** ***** 901-***-****

Technical Summary:

Over 20 years of industry experience as a Business Analyst and/or Project manager with solid understanding of Business Process Requirements gathering, Business Process mapping, evaluating data sources, translating requirements in specifications, Application Design for the FedEx HR System.

Experience with Oracle Self Service and HRIS Self Service, SuccessFactors.

Senior J2EE Developer with 10+ years of strong software experience in design, development and deployment of web-based applications using Java/J2EE technologies.

Experienced with Core Java, Java EE, SQL, T-SQL, PL/SQL, COBOL, HTML, HTML5, XML, log4j, Junit, IBM Web Sphere 8.0/7.0/6.x/5.x, BEA WebLogic 8.x/10.x, Apache Tomcat 4.x/5.x.

Experienced in IEEE software standards and Capability Maturity Models

Experienced in JavaScript, UNIX, JDBC 3.0/4.0, Servlets 2.4/2.5/3.0, JSP 2.1/2.2, JSF 2.0, EJB 3.0/3.1, Active Directory, IDM, LDAP, Eclipse 3.6/3.3/3.2, Subversion

Experienced in Rational Rose, SDLC, SVN, CVS/ANT.

Experienced in Web based Application Design and Development using Java/J2EE Technologies includes Servlets, JSP, EJB, XML, XSLT, JMS and Identity Management.

Experienced in Object Oriented Analysis and Design (OOAD) and preparing UML diagrams including class diagrams, use-cases and activity diagrams. Experience with various RDBMS/ Database servers like Microsoft SQL Server 2005/2000, Oracle10g/9i/8i.

Excellent writing skills in business requirements document (BRD), Functional requirements Specification (FRS), Systems Design Specification, Systems Requirements Specification (SRS).

Expertise in broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access, MS Visio, Data Modeling and Design.

Worked with Business Intelligence (BI) Tools like MicroStrategy and Informatica.

Expertise in RDBMS concepts, SQL queries and PL SQL functions, stored procedures and triggers.

Worked with Data-warehouse and ETL process.

Experience with Crystal Reports, Business Intelligence tools, Data Warehouse, Excel, Access, XML, SharePoint, ADP, Ceridian.

Experience with Unified Modeling Language (UML) and used it for developing various UML design diagrams like Use Cases, Class Diagrams, Sequence Diagrams and Component Models for the project requirement/design specifications.

Thorough understanding of OOAD concepts, UML modeling (unified process), SDLC.

Interacted with senior level management as well as vendors to identify misalignments of unbudgeted forecast and ensure appropriate costs are captured for changes and any evolving customer requirements that are implemented for all contracts.

Possess excellent communication, interpersonal skills and the ability to work both as a team player and an individual.

5/1/2015 – Present

Hands of Time Home Care, Memphis, TN

Contractor – Business Analyst

Redesigning website integrating Java, JavaScript and cPanel tools for the company website

Giving presentations to management and case managers.

Created Access database and associated ad hoc forms and reports.

Planned and developed test scripts for implementation, data management files, customer reporting for moving to a 3rd vendor.

Responsible for reviewing, understanding, and managing all IT related vendor contracts renewals, including software/hardware support SLA’s, interactive technology operating expenses, capital investment budgets, and all vendor IT procurement and accounts payable processes to meet the evolving needs of the organization.

6/15/2014 – 4/1/2015

J & R Clothing, Memphis, TN


Retail Sales and buying.

Inventory Control.

Developed web page with JavaScript and HTML.


FedEx Services, Collierville, TN

Senior Programmer Analyst – Project Manager

Project: HR Technology Systems – Learning Management System

Lead a team of 20 to combine the HRIS training systems for all FedEx Companies to SuccessFactors Learning Management System.

Liaison between the business management staff and IT management staff to develop business requirements, software requirements, test plans, support tracking, implementation and post reviews for the entire Software Development Lifecycle.

Created the course catalog for the training modules.

Liaison with IT department and other 3rd party vendors/SaaS providers to provide solutions for technical matters and software functionality.

Project Manager for an in-house system developed in Java, JavaScript, HTML, XML and PL/SQL Oracle for the FedEx Corporate Training and Learning Management Systems, which is used by the employees of all FedEx companies for their job training.

Migrated the mainframe and Java based systems to a third party vendor training system and integrated SkillSoft interfaces.

Used secured FTP protocols to transfer files to and from the third party vendor.

Created Java interfaces to load the data warehouse.

Developed web services for sending and receiving employee training records.

Project Manager for the HRIS FedEx Vendor system, which is used system for hiring, terminating, and tracking vendors working for all FedEx companies. This system was programmed in Java, JavaScript, HTML, XML and Oracle SQL.

Project Manager and developer for the HRIS security project using active directory and Oracle for IDM user authentication and authority all Personnel applications.


Blue Cross/Blue Shield of Memphis Memphis, TN


Programmed claims systems in COBOL, PL/I, BASIC and Easytrieve using a relational database.


State Tech at Memphis, Memphis, TN - A.S., Business Data Processing, Graduated Cum Laude.

Northwest MS Community College, Senatobia, MS - A.S., Business Administration.


Project Management Life Cycle


Star Award 1998, 1997, 2003, 2006, 2010, 2013 Community Service 1995, 2003 Pride of CHS 1998, 1997, Personnel P3 Award, 1999, 2004, Services Five Star Award 2009, 2012.

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