Customer Service Representative
Resume:
JOCELYN VARGAS VILLANO
#** ***** *****, ***. ********, Batangas
Email Address: acw5df@r.postjobfree.com
Mobile nos.: 092********
Objectives: To apply as Customer Service Representative and work for an employer who is willing to utilize my knowledge and experiences as well as my academic accomplishments and be employed in a dynamic and challenging work area which could offer me professional and personal growth.
Qualifications:
• Dynamic, flexible, fast learner and highly motivated
• Proactive and open-minded
• Compassionate and with strong desire for learning
• Computer literate and proficient in oral and written communication skills
• Well-trained caregiver, familiar with medicines
. Well-trained, skilled and professional call center agent
Trainings and Seminars Attended:
Certificate in Caregiver NC II
VGB Center for Training and Development Inc.
Timog Avenue, Quezon City
July 10, 2006- January 26, 2007
Basic Life Support Training
(Adult Cardio-Pulmonary Resuscitation)
VGB Center for Training and Development Inc.
Timog Avenue, Quezon City
January 15-16, 2007
Basic First Aid Training
VGB Center for Training and Development Inc.
Timog Avenue, Quezon City
January 17-19, 22-26, 2007
Hotel Housekeeping Service Training
BNS Hotelier Training Center
Galvani St., Makati City
Seminars Attended:
16th Postgraduate Course in Obstetrics and Gynecology
Topic: “ Dugong Alay… Sagip Buhay”
Batangas Provincial Auditorium
Batangas City
March 18, 2009
Educational Background:
• Tertiary Bachelor in Advertising and Public Relations
Polytechnic University of the Philippines
Manila, Philippines
April 1994
• Secondary National College of Business and Arts
Taytay, Rizal Philippines
April 1990
Work Experiences:
Job 1: Sales Inbound Associate- November 16, 2015 up to present
Employer: Results Manila Inc
Address: Marawoy, Lipa
Job Description:
• Source new sales opportunities through inbound lead follow-up and outbound
cold calls and emails
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for
further development and closure
• Close sales and achieve quarterly quotas
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Team with channel partners to build pipeline and close deals
• Perform effective online demos to prospects
Job 2: Technical Support Specialist- May 16, 2015- October 24, 2015
Employer: VXI Global
Address: Cyberzone 1, Jupiter St. corner Buendia, Makati City
Job Description:
• Provides answers to clients by identifying problems; researching answers;
guiding client through corrective steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying
learning issues; recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems; recommending changes.
• Updates job knowledge by participating in educational opportunities;
maintaining personal networks.
• Accomplishes information systems and organization mission by completing
related results as needed.
Job 3: Pharmacy Assistant- March 2010- May 2015
Employer: Taal Polymedic Hospital and Medical Center
Address: Diversion Road, Brgy. Carsuche, Taal, Batangas
Job description:
• Accept prescriptions from medical doctors for filing.
• Complete knowledge of individual medicine costs.
• Ability to correctly sum up all costs, charge and operate cash register.
• Record drugs and delivery and proper storage.
• Inventory of all drugs, medication and inform the supervisor of stock needs.
• Entertain official calls, inquiries of drug representatives, and other
clerical duties.
• Refer any questions regarding prescription, drug information, dosage or
other health matters to pharmacy supervisor.
• Having a clean, pleasant and an organized pharmaceutical department.
Job 4: Information Clerk- January 2008- May 2010
Employer: Taal Polymedic Hospital and Medical Center
Address: Diversion Road, Brgy. Carsuche, Taal, Batangas
Job description:
• Provide information to patients, relatives and visitors
• Answering and entertaining telephone calls
Personal Information:
Date of Birth: June 19, 1972
Place of Birth: Manila
Age: 44
Gender: Female
Civil Status: Married
Height: 148 cm
Weight: 48 kg
Interest: listening to soft music
Character References:
1. Dr. Basil Eric J. Tenorio, MD
Medical Director
Taal Polymedic Hospital and Medical Center
Diversion Road, Brgy. Carsuche
Taal, Batangas
2. Raymond Dimaano
Trainer- Results Manila, Philippines
Rosario, Batangas, Philippines
3. Cherry Lynn A. Baylon
Customer Service Representative- Wellcare Provider
Tanauan City, Philippines
I hereby certify that all the informations are true and correct to the best of my knowledge and belief.
Jocelyn V. Villano
Applicant
Contact this candidate