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Customer Service Representative

Santa Teresita, CALABARZON, Philippines
October 19, 2016

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#** ***** *****, ***. ********, Batangas

**** ***********

Email Address:

Mobile nos.: 092********

Objectives: To apply as Customer Service Representative and work for an employer who is willing to utilize my knowledge and experiences as well as my academic accomplishments and be employed in a dynamic and challenging work area which could offer me professional and personal growth.


• Dynamic, flexible, fast learner and highly motivated

• Proactive and open-minded

• Compassionate and with strong desire for learning

• Computer literate and proficient in oral and written communication skills

• Well-trained caregiver, familiar with medicines

. Well-trained, skilled and professional call center agent

Trainings and Seminars Attended:

Certificate in Caregiver NC II

VGB Center for Training and Development Inc.

Timog Avenue, Quezon City

July 10, 2006- January 26, 2007

Basic Life Support Training

(Adult Cardio-Pulmonary Resuscitation)

VGB Center for Training and Development Inc.

Timog Avenue, Quezon City

January 15-16, 2007

Basic First Aid Training

VGB Center for Training and Development Inc.

Timog Avenue, Quezon City

January 17-19, 22-26, 2007

Hotel Housekeeping Service Training

BNS Hotelier Training Center

Galvani St., Makati City

Seminars Attended:

16th Postgraduate Course in Obstetrics and Gynecology

Topic: “ Dugong Alay… Sagip Buhay”

Batangas Provincial Auditorium

Batangas City

March 18, 2009

Educational Background:

• Tertiary Bachelor in Advertising and Public Relations

Polytechnic University of the Philippines

Manila, Philippines

April 1994

• Secondary National College of Business and Arts

Taytay, Rizal Philippines

April 1990

Work Experiences:

Job 1: Sales Inbound Associate- November 16, 2015 up to present

Employer: Results Manila Inc

Address: Marawoy, Lipa

Job Description:

• Source new sales opportunities through inbound lead follow-up and outbound

cold calls and emails

• Understand customer needs and requirements

• Route qualified opportunities to the appropriate sales executives for

further development and closure

• Close sales and achieve quarterly quotas

• Research accounts, identify key players and generate interest

• Maintain and expand your database of prospects within your assigned territory

• Team with channel partners to build pipeline and close deals

• Perform effective online demos to prospects

Job 2: Technical Support Specialist- May 16, 2015- October 24, 2015

Employer: VXI Global

Address: Cyberzone 1, Jupiter St. corner Buendia, Makati City

Job Description:

• Provides answers to clients by identifying problems; researching answers;

guiding client through corrective steps.

• Improves client references by writing and maintaining documentation.

• Participates in development of client training programs by identifying

learning issues; recommending instructional language.

• Accommodates client disabilities by recommending devices and techniques.

• Avoids legal challenges by monitoring compliance with service agreements.

• Improves system performance by identifying problems; recommending changes.

• Updates job knowledge by participating in educational opportunities;

maintaining personal networks.

• Accomplishes information systems and organization mission by completing

related results as needed.

Job 3: Pharmacy Assistant- March 2010- May 2015

Employer: Taal Polymedic Hospital and Medical Center

Address: Diversion Road, Brgy. Carsuche, Taal, Batangas

Job description:

• Accept prescriptions from medical doctors for filing.

• Complete knowledge of individual medicine costs.

• Ability to correctly sum up all costs, charge and operate cash register.

• Record drugs and delivery and proper storage.

• Inventory of all drugs, medication and inform the supervisor of stock needs.

• Entertain official calls, inquiries of drug representatives, and other

clerical duties.

• Refer any questions regarding prescription, drug information, dosage or

other health matters to pharmacy supervisor.

• Having a clean, pleasant and an organized pharmaceutical department.

Job 4: Information Clerk- January 2008- May 2010

Employer: Taal Polymedic Hospital and Medical Center

Address: Diversion Road, Brgy. Carsuche, Taal, Batangas

Job description:

• Provide information to patients, relatives and visitors

• Answering and entertaining telephone calls

Personal Information:

Date of Birth: June 19, 1972

Place of Birth: Manila

Age: 44

Gender: Female

Civil Status: Married

Height: 148 cm

Weight: 48 kg

Interest: listening to soft music

Character References:

1. Dr. Basil Eric J. Tenorio, MD

Medical Director

Taal Polymedic Hospital and Medical Center

Diversion Road, Brgy. Carsuche

Taal, Batangas


2. Raymond Dimaano

Trainer- Results Manila, Philippines

Rosario, Batangas, Philippines


3. Cherry Lynn A. Baylon

Customer Service Representative- Wellcare Provider

Tanauan City, Philippines

I hereby certify that all the informations are true and correct to the best of my knowledge and belief.

Jocelyn V. Villano


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