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Customer Service Technical Support

Tyler, Texas, United States
$12 + ph
October 19, 2016

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John Harber

Tyler, TX 903-***-****

Relevant Experience

Whitehouse, Texas May 2016 August 2016

Pawnbroker, Superior Pawn and Gun

Collected payments from customers for multiple different types of transactions

Maintained accurate records of what items we on layaway, pawn, etc...

Provided all information requested regarding form 4473 for firearm transactions

Negotiated loan and purchase amounts for items including motorized equipment and gold

Tyler, Texas November 2015 May 2016

Technical Support Agent, Suddenlink Communications

Assisted phone in customers with troubleshooting issues

Maintained accurate records of who, why, and what steps taken to fix issue

Maintained personal information secrecy via extensive I.D. verification

Complied with F.C.C. Regulations

Tyler, Texas March 2015 - September 2015

Collections & Retention Manager, New Avenues

Oversaw collection of $400,000 in revenues

Supervised five employees in daily collections activities

Minimized asset risk through timely and accurate communication

Maintained fluid information flow between company and clients

Tyler, Texas April 2013 - March 2015

Child Support Officer II, Office of the Attorney General

Verified and maintained accurate information for child support database

Provided legal resources for child support recipients and payors

Coordinated crisis management with public safety organizations

Upheld compliance with State laws and Federal regulations

Tyler, Texas March 2011 - May 2013

Warehouse Associate, Sears Holdings

Overcame technological limitations while ensuring customer satisfaction

Participated in all aspects of customer service in retail environment

Successfully supported company s loss prevention mission


Tyler Junior College - Tyler, Texas Fall 2013 - Spring 2014

Associates of Applied Science Candidate - Law Enforcement Investigations

Military Service

Tyler, Texas Sept. 2005 - Sept. 2013

Wheeled Vehicle Mechanic [91B], U.S. Army Reserve

Received certificate of achievement for outstanding performance

Honorably discharged from service

Community Involvement

Tyler, Texas January 2015 - Present

Founding Member, Rose City Volunteers

Co-developed organization structure and foundational philosophy

Participated in public outreach activities; conducted opinion polls

Co-developed strategic planning for improving community relations

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