Kelli R. Burgess
***** ***** ****** **, ****, WA 98597, United States, Home Phone: 360-***-****,
Cell Phone: 360-***-****, acw5be@r.postjobfree.com
OBJECTIVE
Friendly and outgoing Bartender offering extensive knowledge of hospitality etiquette, and superior customer service. Organized, reliable worker with strong time-management skills. Detail- oriented and able to learn new tasks quickly and effectively. Bringing 15+ years of Bartender/Server experience along with enthusiasm and dedication.
EXPERIENCE
Bartender - The Falcon. Mexia, TX - 2015 - 2016
-Maintained full knowledge of bar and menu items and made recommendations.
-Delivered quality food and beverage service to guests in a responsible manner.
-Delivered food and beverage orders within established timeframes
-Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.
-Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
-Broke down bar after events and returned leftover liquor, glassware and banquet carts.
-Collected money and made change.
-Opened and closed bar tabs and transferred tabs to dining area.
-Processed cash, credit card and voucher payments.
-Verified that guests at the bar were members or accompanied by a member.
-Ensured that alcohol was consumed in designated areas only.
-Upheld a high standard of cleanliness in all work areas.
-Maintained bar stocks, replenishing daily as necessary.
-Stocked beer and wine coolers.
-Monitored glassware and stemware inventory.
--Performed closing duties including cleaning, sanitizing and replenishing.
-Cleaned and filled ice bins.
-Changed beer kegs.
-Maintained a neat personal appearance.
-Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
-Made engaging connections with guests to create loyalty.
-15+ years bartending experience.
-30+ years restaurant experience.
Bartender - The Fan Club. Lakewood, WA - 2015 - 2015
-Maintained full knowledge of bar and menu items and made recommendations.
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-Delivered quality food and beverage service to guests in a responsible manner.
-Delivered food and beverage orders within established timeframes
-Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.
-Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
-Broke down bar after events and returned leftover liquor, glassware and banquet carts.
-Collected money and made change.
-Opened and closed bar tabs and transferred tabs to dining area.
-Processed cash, credit card and voucher payments.
-Verified that guests at the bar were members or accompanied by a member.
-Ensured that alcohol was consumed in designated areas only.
-Upheld a high standard of cleanliness in all work areas.
-Maintained bar stocks, replenishing daily as necessary.
-Stocked beer and wine coolers.
-Monitored glassware and stemware inventory.
--Performed closing duties including cleaning, sanitizing and replenishing.
-Cleaned and filled ice bins.
-Changed beer kegs.
-Maintained a neat personal appearance.
-Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
-Made engaging connections with guests to create loyalty.
-15+ years bartending experience.
-30+ years restaurant experience.
Lead Bartender/Night Manager - Jody's Outlaw Bar & Grill. Yelm, WA - 2007 - 2014
-Maintained full knowledge of bar and menu items and made recommendations.
-Delivered quality food and beverage service to guests in a responsible manner.
-Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.
-Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
-Broke down bar after events and returned leftover liquor, glassware and banquet carts.
-Opened and closed bar tabs
-Processed cash, credit card and voucher payments.
-Upheld a high standard of cleanliness in all work areas.
-Maintained bar stocks, replenishing daily as necessary.
-Stocked beer and wine coolers.
-Monitored glassware and stemware inventory.
--Performed closing duties including cleaning, sanitizing and replenishing.
-Cleaned and filled ice bins.
-Changed beer kegs.
-Made engaging connections with guests to create loyalty.
-Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.
-Effectively handled customer complaints and special requests.
-Provided prompt, efficient, friendly, and quality service at all times.
-Accurately balanced cash register at all times.
-Maintained stock levels to prevent shortages of critical items.
-Quickly mixed a variety of simple and complex cocktails.
-Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.
-Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.
-Assessed guest demeanor and identified when to call behavior to attention of a bouncer.
-Greeted newly seated guests in a friendly and timely manner.
-Participated in bar incentives and contests to drive sales and promote the venue.
-Maintained a positive working relationship with fellow staff and management.
-Promoted positive customer and associate relations through courtesy, service and professional appearance.
SKILLS
•-Mastery of classic cocktail recipes
•-Alcoholic Beverage Commission Seller/Server Certification
•-Works well under pressure
•-Suggestive selling
•-Anticipating guest needs
•-Outstanding customer service
•-Excellent judgment
EDUCATION
Teague High School - Teague, TX. 1989
H.S. Diploma