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Customer Service Manager

Location:
Tacoma, Washington, United States
Posted:
October 19, 2016

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Kelli R. Burgess

***** ***** ****** **, ****, WA 98597, United States, Home Phone: 360-***-****,

Cell Phone: 360-***-****, acw5be@r.postjobfree.com

OBJECTIVE

Friendly and outgoing Bartender offering extensive knowledge of hospitality etiquette, and superior customer service. Organized, reliable worker with strong time-management skills. Detail- oriented and able to learn new tasks quickly and effectively. Bringing 15+ years of Bartender/Server experience along with enthusiasm and dedication.

EXPERIENCE

Bartender - The Falcon. Mexia, TX - 2015 - 2016

-Maintained full knowledge of bar and menu items and made recommendations.

-Delivered quality food and beverage service to guests in a responsible manner.

-Delivered food and beverage orders within established timeframes

-Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.

-Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.

-Broke down bar after events and returned leftover liquor, glassware and banquet carts.

-Collected money and made change.

-Opened and closed bar tabs and transferred tabs to dining area.

-Processed cash, credit card and voucher payments.

-Verified that guests at the bar were members or accompanied by a member.

-Ensured that alcohol was consumed in designated areas only.

-Upheld a high standard of cleanliness in all work areas.

-Maintained bar stocks, replenishing daily as necessary.

-Stocked beer and wine coolers.

-Monitored glassware and stemware inventory.

--Performed closing duties including cleaning, sanitizing and replenishing.

-Cleaned and filled ice bins.

-Changed beer kegs.

-Maintained a neat personal appearance.

-Served each guest with a sincere, positive, pleasant and enthusiastic attitude.

-Made engaging connections with guests to create loyalty.

-15+ years bartending experience.

-30+ years restaurant experience.

Bartender - The Fan Club. Lakewood, WA - 2015 - 2015

-Maintained full knowledge of bar and menu items and made recommendations.

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-Delivered quality food and beverage service to guests in a responsible manner.

-Delivered food and beverage orders within established timeframes

-Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.

-Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.

-Broke down bar after events and returned leftover liquor, glassware and banquet carts.

-Collected money and made change.

-Opened and closed bar tabs and transferred tabs to dining area.

-Processed cash, credit card and voucher payments.

-Verified that guests at the bar were members or accompanied by a member.

-Ensured that alcohol was consumed in designated areas only.

-Upheld a high standard of cleanliness in all work areas.

-Maintained bar stocks, replenishing daily as necessary.

-Stocked beer and wine coolers.

-Monitored glassware and stemware inventory.

--Performed closing duties including cleaning, sanitizing and replenishing.

-Cleaned and filled ice bins.

-Changed beer kegs.

-Maintained a neat personal appearance.

-Served each guest with a sincere, positive, pleasant and enthusiastic attitude.

-Made engaging connections with guests to create loyalty.

-15+ years bartending experience.

-30+ years restaurant experience.

Lead Bartender/Night Manager - Jody's Outlaw Bar & Grill. Yelm, WA - 2007 - 2014

-Maintained full knowledge of bar and menu items and made recommendations.

-Delivered quality food and beverage service to guests in a responsible manner.

-Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.

-Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.

-Broke down bar after events and returned leftover liquor, glassware and banquet carts.

-Opened and closed bar tabs

-Processed cash, credit card and voucher payments.

-Upheld a high standard of cleanliness in all work areas.

-Maintained bar stocks, replenishing daily as necessary.

-Stocked beer and wine coolers.

-Monitored glassware and stemware inventory.

--Performed closing duties including cleaning, sanitizing and replenishing.

-Cleaned and filled ice bins.

-Changed beer kegs.

-Made engaging connections with guests to create loyalty.

-Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.

-Effectively handled customer complaints and special requests.

-Provided prompt, efficient, friendly, and quality service at all times.

-Accurately balanced cash register at all times.

-Maintained stock levels to prevent shortages of critical items.

-Quickly mixed a variety of simple and complex cocktails.

-Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.

-Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.

-Assessed guest demeanor and identified when to call behavior to attention of a bouncer.

-Greeted newly seated guests in a friendly and timely manner.

-Participated in bar incentives and contests to drive sales and promote the venue.

-Maintained a positive working relationship with fellow staff and management.

-Promoted positive customer and associate relations through courtesy, service and professional appearance.

SKILLS

•-Mastery of classic cocktail recipes

•-Alcoholic Beverage Commission Seller/Server Certification

•-Works well under pressure

•-Suggestive selling

•-Anticipating guest needs

•-Outstanding customer service

•-Excellent judgment

EDUCATION

Teague High School - Teague, TX. 1989

H.S. Diploma



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