Customer Care Specialist

Traves S Alexander

*** *. ***** ***** *** ***

Fort Lauderdale, FL 33311

*********.******@*****.***

Primary: 305-***-****

Resume Headline: Customer Service Rep

OBJECTIVE: Seeking a Customer Service position with a well-established company.

Looking to be an intricate part of a company's growth and stability through my

exceptional communications skills as well as a proven track record of success.

EXPERIENCE: 11/2009- Present TracFone Wireless Corp Miami, Florida

Executive Resolution Specialist

Provide team lead support to all field sales reps, indirect sales channel, dealer support, outsource call centers/corporate regarding the resolution of customer complaints while providing excellent customer service. Maintain professional customer service support to all Call Center personnel. Resolved customer service complaints, trouble shoot cellular devices, create trouble tickets, recertify safe link customers, assist field sales reps, dealer support inbox and cases in order to reduce churn and prevent complaints from escalating. Maintain favorable ratings with all outside agencies such as: E911, BBB, Attorney General, and FCC.

8/2002 - 9/2009 Harvard Academy Pembroke Pines, Florida

Receptionists

working in the school office as a receptionist for the administrator. My

Job duties detailed of handing basic office work including making

copies, faxing, Answering the phone lines, filing, basic typing, and assisting

Via face to face contact with staff, parents, and students.

4/2001 - 1/2003 Supra telecom Miami, Florida

Customer Service Specialist

Handling a heavy call volume of customer's that were interested in switching there local BellSouth residential telephone service, setting up Internet service, placing order request to existing accounts, updating account information, and billing inquires and up selling products and services.

7/1999 - 1/2001 Talk.Com Sunrise, Florida

Customer Service - Saves Department

Handled large inbound call volume of customers whom requested to cancel their current residential service in the win-back department. My job details were to attempt to save existing customers from closing out there accounts with our company. Probing, making decisions, and offer certain rebuttals to meet the needs of each customer to prevent cancellation of residential telephone service.

6/1997 - 5/1999 Certified Professionals Corp. Miami, Florida

Customer Service Agent

Handled inbound retentions account for American Express Membership Consultant

Services and processed/updated customer account information. Data entry

position with some telemarketing.

EDUCATION:

10/1997 High School Diploma

South Florida International Academy US-Florida-North Miami

01/2009 B.S. Degree Human Services Management

The Union Institute University US- Florida- North Miami Beach

SKILLS:

Windows

Microsoft Office

Ms Windows

Windows XP

LENS (Local Exchange Navigational System)

SOTS (System Order Tracking System)

Telligence, !HLR, Sprint, RSSX (AT&T, T-Mobile, Sprint, Verizon Market Carrier Systems )

TAS, Aircash, CyberSource, FedEx Tool, WEBCSR, Clarify, & Max

REFERENCES:

Name: Kimberly Filardi

Phone: 305-***-****

Type: Professional

Name: Jenny Martin

Phone: 305-***-****

Type: Professional

Name: Kevin L. Cook

Phone: 912-***-****

Type: Mentor

Type: Professional

Reference Name: Mr. Johnny Alexander

Reference Company: Harvard Academy

Reference Title: Director

Phone: 305-***-****

Type: Professional

Reference Name: Maria Garcia Avalos

Reference Company: TracF one Wireless Corporate Office

Reference Title: Human Resources Advisor

Work Phone: 305-***-**** Cell: 786-***-****

Email: *************@********.***

Type: Professional

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