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Manager Customer Service

New York, New York, 11105, United States
October 19, 2016

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Eleni Tsagianni

Astoria, NY *****

Authorized to work in the US for any employer


Assistant Finance Manager

Stern Projects LLC

New York, NY-2015 to 2016

Billing AIA documents (Sage-Timberline system)

Invoicing- Timber scan system

Accounts Payable/Accounts r eceivable

Insurances and vendor COIs

Client correspondence

Roofing contractor-Office Manager

Chian Contractors Inc

New York, NY-2014 to 2015

Office Manager/Personal secretary

Executed all office correspondence ( GCs & Vendors) Oversaw existing project proposals/ invoicing / reports Updated and reorganized existing company and personal files Project billing/ payments (AIA documents )


Generated and customized new company and personal Insurances Business Development Manager & PA to CEO

Bruni Elec tric Inc. (Contractor)

New York, NY-2011 to 2014

Enhanced all correspondence, transmittals, reports, proposals, invoices, payments Established vendor /customer open balance accounts/ office billing Generated QuickBooks /accounting /payroll

Established and mai ntained all company i nsurances and vendor COIs/Audits Programmed projec t/client meeti ngs.

Initiated and launched new company website and promotional company material Consulted with Projec t Managers, Property Managers, Building Supervisors, Engineers, Estimators and Architects on contracts Managed Owner's personal, appointments, payments, credit cards, travel, car insurances, loans Business Development Manager & PA to CEO

Monaco Group USA Inc

New York, NY-2007 to 2011

Devised a filing system for all existi ng and new client and vendor accounts Engineered client database and formalized all office tasks, e-mails, writing new contrac t agreements, proposals, and i nvoices, open balance reports, s tatements, and QuickBooks, payroll and bill payment.

Reorganized existing and orchestrated new customers / correspondence and customer service. Coordinated marketing activities to agreed budgets and integrated personal ef forts in product l aunching and advertising Managed Owner's personal, appointments, payments, credit cards, travel, car insurances, loans. Upgraded Company, Health and personal Insurances

Merged with other organizations concer ning audits and remedi al actions Account Executive/Producer


New York, NY- 2005 to 2007

Generated new sal es

Oversaw client relati ons and all correspondence

Represented company at shows and private networks

Responsible for day to day office operations

Customized mail merges and sal es letters/company advertising products Successfully compl eted and passed mandatory Insurance course & training at St. Johns University Owner- Principal-Head Teacher

Private For eign Language School

Athens, Greece-1995 to 2004

Provided private ins tructional services focused on academic improvement and l earni ng

(Nursery- Cambridge /Michigan Proficiency classes)ESL- TUTOR Student achievement- Working with children from diverse backgrounds developing tes ting skills Coordinated /ran parent teacher communications/meetings and school events Practiced effective learni ng experiences that build s tudent increased self worth ( reading listening oral visual skills) Provided lessons appropriate for the growth, development and intellectual stimulation of sc hool aged children Organized and taught Business English l essons for Adults and Greek companies Principal- Head /Teacher of the English Department Anthis, Private Language Schools

Athens, Greece-1983 to 1994

Principal- Head /Teacher of the English Department Teaching License for Private Schools - ESL TUTOR

Counselor for delinquent minors

The Richmond Fellowship for Mental Welfare

London-1982 to 1983 (8-16 yrs)


Bachelor of Science in Psychology

London University –London, UK 1982


Summary of Skills

Office Management – Word, Excel, Quick books, Timberline- Sage Accounting procedures/ AP-AR/Organizational Skills Honed of fice etiquette and phone manner

Experienced travel coor dinati on

Precise schedule management and record maintenance In depth skills -client rel ations

Business planni ng and development ability

Marketing Abilities

Promotional PR abilities

Knowledge of Insurances and policies- COIs.

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