Customer Service Medical

KESHA COOK

**** ****** **** ****, **** Lake, MS *8637 • 662-***-**** • ***********@*****.***

CAREER PROFILE

Task-focused professional with strong communications skills leveraging administrative support and customer service experience. Fully capable of organizing records and documents in compliance with policies governing compliance and confidentiality. Follows policies, procedures and guidelines to assure consistent quality.

Versatile and cool under pressure, adapting quickly to changes.

Manages time and prioritizes duties in fast-paced, multi-task environments.

KEY PROFICIENCIES

Introduction to Medical Assisting Medical Terminology Medical Transcription

Medical Billing Medical Law & Ethics • HIPAA Medical Record Management

Patient Processing and Accessing Office Accounting Greenway Prime SUITE EHR/PMS

Electronic Health Records Anatomy and Physiology Intro to Health Care Coding

Human Pharmacology Medical Office Procedures Customer Service

Principals of Management Insurance Verification Interpersonal Professional Comm.

EDUCATION

Ultimate Medical Academy, Tampa, FL – Medical Administrative Assistant Diploma 05/2014

Completed an intensive, accredited training program which included:

Scheduling and confirming appointments in assisted living facilities, doctor’s offices, health care clinics, hospitals, and organizations that offer medical records services.

Preparing patients for examination and treatment.

Assisting in the maintenance of medical charts and/or electronic medical records (EMR) systems.

Obtaining insurance authorizations for procedures, collecting medical histories/payments from patients.

PROFESSIONAL WORK EXPERIENCE

Amedisys 10/2014-5/2015

Hospice Business Office Specialist

Responsible for performance and accuracy of data input

Verify and continuously monitor Medicaid authorizations, approvals, & visits

Participate and work in timely and accurate submission of billing and payroll

G3 / Memphis Grizzles House Band – Memphis, TN (Contract) 2008 – Present

EP’s Delta Bar and Kitchen – Memphis, TN (Contract) 2006 – 2008

Lead Vocalist/Entertainer

Entertain audiences from 500 to 1000’s in capacity.

Involve audience in the show while performing.

Southaven Community Church Daycare – Southaven, MS 2006 – 2007

Daycare Provider

Opened and closed daycare center.

Supervised children and adults when director was off site.

Taught daily curriculum to children ages 2-4.

Quitman County Elementary School – Marks, MS 2004 – 2005

Assistant Teacher

Prepared activities for daily class setting.

Read to student independently to enhance phonemic and reading skills.

Presented academic lessons to class.

Highly involved my services in all school activities.

ADDITIONAL WORK EXPERIENCE

Quitman County Development Organization, Marks, MS – Youth Coordinator/Outreach 2002 – 2004

QCDO Daycare, Marks, MS – Administrative Assistant/Secretary 1999 – 2000

Cato, Clarksdale, MS – Sales/Customer Service Associate 1996 – 1998

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