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Customer Service Test Cases

Raleigh, North Carolina, United States
October 21, 2016

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Sukanya Konduri

Ph: 919-***-****



•Over 7 years of experience in Test Engineer, testing Web-based and Client/Server applications and Mainframe.

•Experience in creating Test Plans, Test cases and automation scripts by analyzing business requirements or user stories, participating in design reviews and collaborating with developers

•Defining Test Cases, analyzing bugs, interaction with team members in fixing errors and User Acceptance Testing (UAT)

•Experience work with highly skilled, deeply technical development team to develop valid test approaches and scenarios.

•Knowledge on Data Driven Testing and Reusable functionality using QTP Automation tool.

•Experience in Validating the Automation Test Results.

•Experience in QTP and knowledge on selenium Automation tools.

•Experience in interacting with business analysts, developers and technical support and help them base line the requirement specifications.

•Sound Knowledge in various phases of Software Development Life Cycle (SDLC).

•Thorough hand on experience with all levels of testing including Smoke Testing, Functional Testing, Integration Testing, System Testing, Regression Testing and User Acceptance Testing.

•Good working knowledge of major Operating Systems and tested applications on Windows 98/NT/2000/XP, and UNIX environments.

•Familiarity with programming languages like Java, JSP and web designing Technologies like .Net, Java script, PERL, Python, HTML and XML and experience in conducting backend testing.

•Used extensively SQL to perform backend testing on UNIX and windows platform.

•Ability to handle multiple tasks and work independently as well as in a team.

•Good team player with excellent written and verbal communication and interpersonal skills.

•Hard working and self-motivation skills.

Skill Set:

Operating Systems: Windows 9x/2000/NT, XP, UNIX, Linux, Mainframe

Languages: C, Java, .Net

Automated Tools: QTP, Selenium1.0, Selenium2 and Silk Test 14.0

Defect tracking/Test Mgt: Quality Central, Silk Central, Test Director, Bugzilla, Tracker and SILK

Databases: Oracle 8i, 9i, 10g, SQL-Server2000, DB2, MS-Access

Servers: Apache, Web sphere and Jboss

Scripting Languages: VB Script, 4Test, XPath, HTML, XML, Java Script, Perl, Python,

Query Tools: SQL

Educational Qualification:

Bachelor of Science

PG Diploma in Computer Science

Work Status: EAD


CSC, NC April 2013 – Until Date


NCMMIS/NCTRACKS is a Medicaid Project is to provide health care need for the state of North Carolina Public. It consists of various modules like Provider Enrollment, Recipient Enrollment, Claims, Direct Connect and User Provisioning etc. .NC Tracks, the new multi-payer claims processing system that replaces the Legacy Medicaid Management Information Systems(DHHS/NCTRACKS), will have easy-to-use features to support electronic processing of various queries and transactions such as Provider Enrollment, Reenrollment, MCR, Call Center, recipient eligibility verification, prior approval requests, claims submission, personalized secure email messages, and electronic Remittance Advice reports. The NC Tracks system incorporates many of the benefits of state-of-the-art technology designed to maximize paperless processing and increase the provider’s administrative efficiency through utilization of the advanced features of the new system.


•Performing testing of system manually and using automated tool.

•Experience in writing Test Plans and Test Cases based on the software design and functionality requirements.

•Reviewing the Test Cases Prepared by the Team Members.

•Monitor the Test Execution progress and manage the Issues during Test Execution.

•Performing smoke testing and logging issues in Quality Central after each deployment

•Documented defects discovered during testing and verified that all defects were fixed before final delivery.

•Experience working with development and BA’s team to understand the business.

•Created Unit and String Test plans for Provider Enrollment, PA and NC Tracks home page.

•Testing in Dev Environment and created Unit and String Test Results Documents for all the builds.

•Worked closely with the developers and BA’s to test the applications to create the test scripts.

•Using Keyword driven approach we can call the function just gibing their name along with input values.

•Raising defects if any unexpected behavior found.

•Reporting Software defects in a clear and concise manner and monitor their progress.

•Experience in submitting jobs and verify the results in Mainframes using TSO.

•Knowledge on copy the jobs in one region to another region.

•Knowledge on creating the JCL and Maintain the Jobs in the JCL

•Experience in writing SQL quires and backend testing using DB2 XQMF.

•Knowledge on retrieve data from data base using select statements.

•Export knowledge on write Join queries to joined collection of data from different tables.

•Automated all UI pages for Regression testing purpose.

•Learn QTP Automation tool independently and Build Regression record automation scrips using QTP.

•Recorded QTP scripts for various builds like Provider Portal, Claims, Prior Approval and Reference.

•Test UI page with n number of input parameter using data driven testing.

•Knowledge on SQL statements like: Select Insert, Joins, Create Table, Update, and Delete.

Environment: Quality Central, QTP, Selenium IDE, SILK Central, SILK TEST, Java, JSP, NET, Windows, Web Service, Soup UI, Jboss, HTML, JQuery, Main Frames, XML, XQMF, DB2 and Internet Explorer, Mozilla, SO.

Elster, NC April 2012 –March 2013

Elster Integrated Solutions QA Analyst

Elster Metering is part of ElsterGroup, a world leader in Advanced Metering Infrastructure (AMI). Elster Integrated Solutions (EIS), a leading supplier of wireless IT automated metering infrastructure solutions for water, gas and electricity. Elster provides world-class solutions and advanced technologies to help utilities more easily, efficiently and reliably obtain and use advanced metering intelligence to improve customer service, enhance operational efficiency, and increase revenues,


• Performed testing of system manually and using automated tools.

•Using Quality Center for specifying requirements, planning tests, running tests, defects tracking and reporting.

•Analyzing Business Requirements Document and Functional Specification Document to develop detailed test cases.

•Writing test cases to verify the functionality, performance of the application based on requirements.

•Defect Tracking & Reporting using Mercury Interactive Quality Centre.

•Participated in various meetings and discussed Enhancement and Modification Request issues.

•Performed Integration testing, System testing and Regression testing, Backend testing.

Environment: Mercury Quality Center 8.2, Oracle 8i (SQL, PL/SQL), Java, JSP, PERL, Python, Windows, TOAD, Office XP Pro, CVS, Subversion, UNIX, XML and Internet Explorer 5.5

Apollo Health Street Feb 2011–Feb 2012

Claims Processing QA Engineer

Apollo Health is a leading Health care IT and BPO provider for US health care industry. It processes all claims from auto adjudicated to automate the process. Claims involves provider and recipient.


Participated in all phases of the Software development life cycle (SDLC) and Software Testing Life Cycle (STLC).

Participated in Defect Review Board meetings to verify and review various defects logged against the application.

Established Testing Strategy, Entry and Exit Criteria for the AUT

Integrated QTP with Test Director to run the scripts on multiple machines and in unattended mode.

Responsible for designing, writing and reviewing of Master Test Plan for the application.

Fully integrated with Test Director for Test Management activities, created separate test sets for each release based on the severity.

Environment: Test Director, Oracle 8i (SQL, PL/SQL), Java, JSP, Windows, UNIX and Internet Explorer 5.5.


ENC Solutions Inc, NC Jan 2009 – Aug 2011

Reporting System QA Analyst

The application designed and developed to create monthly, quarterly and yearly financial and accounting statements, payrolls inventory. Front end of the application developed in Visual Basic and the backend developed in Oracle.


Identified the test requirements baon application business requirements and blueprints.

Developed test scenarios and test procedures based on the test requirements.

Participated in preparation of Test Plans.

Data driven testing to process the payroll for different employees with same data

Performed integration testing, regression testing and system testing.

Performed database testing.

Documented bugs and verified their resolutions.

Created & executed test scripts.

Executed performance & scalability testing

Environment: Test Director, QTP, Oracle, Windows NT, and Visual Basic.

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