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Customer Service Medical Assistant

New Haven, Connecticut, United States
October 21, 2016

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Jac’Queline A. Williams

** **** **** **** 203-***-****

New Haven, CT 06511


To obtain a position within a clinical environment where I can utilize my medical skills, knowledge, and experience in patient care, ensuring that the resident’s needs are met. Education

Stone Academy, Hamden, CT 2010 Graduate

Patient Care Associate Program

• Training includes a 60-hour clinical experience at a long-term care facility Sawyer School, Hamden, CT 2011 Graduate

Medical Assistant Program

• Training includes a 180-hour clinical experience Hamden High School, Hamden, CT Graduate

High School Diploma

Related Patient Care Skills

• CPR and First-Aid Certified

• Provide perineal care for

incontinent client

• Take and record client’s blood


• Assist client with daily living skills

• Assist client to ambulate

• Count and record respirations; take

and record radial pulse

• Perform passive range of motion of

lower/upper extremities

• Transfer client from bed to wheelchair

• Provide catheter care

• Mechanical Lifting Devices

• Infection Control Practices

• Introduction to EKG and Phlebotomy


Yale-New Haven Hospital 03/10/14 - Present

Ambassador (food and nutrition department)

• Set up and maintained workstations with materials and supplies for allocation of food trays to residents

• Prepare custom orders for patients with food allergies and dietary restrictions

• Effectively followed established safety standards using safe food handling guidelines and cleaning and sanitizing counters and fixtures in the kitchen and service area

• Consistently strive to meet goals and expectations of patients, coworkers, and management; strong team player

• Possess strong organizational, communication, and customer service skills Total Care, New Haven, CT 01/31/12 – 03/07/14

Medical Records

• Answering phones; patient intakes; data entry of charting and orders including 485s, physician orders, OASIS and other assessments, care plans, etc.; faxing and scanning; making and breaking down patient charts; filing; making travel charts; and other job related duties. CNA

• Patient care – bathing, feeding, dressing and assisting patient; house duties V.A. Hospital, West Haven, CT 2010

Medical Assistant Extern

• Performed EKGs and phlebotomy

Gear Up, New Haven, CT 2007

Teacher Assistant

• Assisted teacher in preparing the classrooms and classroom activities

• Helped students in an enthusiastic manner

Honors and Achievements

• Perfect Attendance Award: Sawyer School 2010

• Keyboarding Award: Sawyer School 2010

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