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Customer Service Technical Support

Addlestone, Surrey, United Kingdom
October 21, 2016

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Curriculum Vitae.

Name: Mrs Nadine Picton D.O.B. 06/02/1973

Address: ** ***** ********* **** *****: 017**-******

Cippenham Mobile 078********

Slough E-Mail




Excel- intermediate training completed


Microsoft outlook


Several in house systems

Employment History

R.A. Link Solutions

Feb 2014 to July 2014 [made redundant along with several other staff}

Part time 20 hours per week office clerk, general duties included...

Order processing, scanning, filing, paperwork and general office duties.

5 – 6 year break with career while raising two children, who are now both in full time education.

2003-July 2008

Black and Decker / DeWalt

Responsible for spare parts department

Placing all orders and data input on SAP system

Taking calls from customers and end-users, dealing with queries such as prices, availability, delivery, invoicing, system faults, warranties.

Maintaining and updating our system with prices, availability, new product information, along with maintain and updating our on-line ordering system with bulletins, deadlines, credits and repairs.

Liaising closely with sales team to ensure maximum sales.

Ensuring trade customers have up to date offers via weekly spreadsheets.

Liaising with logistics to ensure prompt deliveries

Managing work flows from hones, e-mail and internet

Recording and reporting on all aspects of workloads and customer service t manager on monthly basis.


British Credit Trust

Performance manager

Working for this subprime finance company, lending to people who generally have poor credit history. As performance manager my duties and responsibilities include:

To monitor productivity, efficiency, and to develop and motivate staff accordingly

To carry out reviews, interviews, and to maintain an accurate and efficient team.

To ensure the smooth running of work flows, in and out of the team, and to delegate work where appropriate.

To underwrite, payout deals and load proposals



Sales Administrator / Clerk

Duties and responsibilities include:

Working in a call center enviroment, placing customer and trade orders

Advising our customers of prices, availability and technical support liaising with logistics to ensure all stock levels and deliveries re correctly scheduled and delivered.

Responsibilities changed to

Contract sales, responsible for one key account

Placing orders and deliveries


AEG / Electrolux

Customer Service Administrator

Allocation of calls from customers

Main point of contact for engineers, providing technical support

Ordering and allocation of spare parts to engineer jobs

Invoicing and dealing with queries.


Southern Electric

Processing credit applications

Considerable experience gained in customer service in this role..



Delicatessen supervisor

Part time while studying at college


9 GCSE passes including maths and English

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