Catherine Knight

***** ******* **** ******

Trabuco Canyon, CA 92679

Phone H-949-***-****, Cell 949-***-****

Metagenics, Inc 06/10 - 11/15

Customer Service Specialist

Handle all customer service functions, provided training for new customer

service personnel, handled sales quotes, and was top up-sales rep. Dealt

with outside Sales Personnel, Doctors, and Clinics for daily order

processing.

Solus Industrial Innovations 04/07 -

05/10

Customer Service Specialist

Handled all customer service functions and inside sales responsibilities

from

order flow, pricing, technical phone support and maintenance of return

authorization.

Advanced Refractive Technology Laser Surgery 05/04 -

04/07

Customer Service Manager

Handled all customer service functions and was direct support to executive

management team to include

new product acquisitions, legal contracts, correspondences and related

activities. Reported directly to the CFO.

Innovation Sports Custom Medical Braces 11/03 -

05/04

Customer Service/Inside Sales

Responsible for quotes and pricing, order flow from inception to customer,

and

heavy technical phone support to both customers and sales reps. Impeccable

on

time delivery of products and responses to requested technical info from

customers and sales reps in the field. Maintained files and records.

Ametek Aerospace 10/00 - 04/03

Customer Service Specialist

Responsibilities included direct support to the sales department to include

new

quotes using Ardexus Software, AS 400 order processing, interface and

coordination with planning and production departments, instrument repairs

and

maintenance order tracking and processing, and maintenance of all related

customer service files. Was assigned GE, Ametek's largest single customer.

EMS Electronics 09/99 - 10/00

Human Resources Assistant

Responsibilities included personnel records, worker's comp, new hires,

grievance

procedures, vacation and sick time tracking and general maintenance of all

personnel files. Also served as Receptionist and Telephone System

Coordinator.

Reported to the Human Resources Director.

Dr. Kathy McCourt Pediatrics 07/95 - 09/97

Front Office Mgr/Medical Assistant

Responsibilities included both front and back office. Back office duties

consisted of injections, vitals, medical history, and maintenance of files.

Front office duties involved personnel supervision, insurance verifications

and

authorizations, billing, patient scheduling /check-in, file maintenance,

and

phones.

Ohmeda Disposable Medical Products 10/80 - 12/94

Customer Service Representative

Responsibilities included direct support to the sales department to include

new

quotations, pricing maintenance, AS 400 disposable order processing,

interface

and coordination with planning, and maintenance of all related customer

service

files.

R & D Technician October

Supported the R & D Engineers in the fabrication and testing of new

innovative

catheter and pressure monitoring medical products. Duties included

soldering,

gold wire bonding, mechanical and electrical assembly from blue prints,

solvent

and ultra violet adhesive bonding, catheter balloon fabrication. I was also

responsible the maintenance of associated records to insure FDA regulatory

compliance.

REFERENCES

Available Upon Request.

EDUCATION

High School Diploma Limerick, Ireland

Medical Assistant Certification Waterson College

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