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Customer Service Quality Control

Location:
Oman
Salary:
800 Omani riyal
Posted:
October 21, 2016

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Resume:

ANEES PASHA

#**, *** **** ****, *** cross, Krishnappa block, Ganganagar extension, Bangalore – 560032 Mobile : +91-988******* (IND), +968-********,+968-******** ( MUSCAT ) Email :acw525@r.postjobfree.com

PERSONAL PROFILE

A reliable, with 15 years experience capable and enthusiastic supervisor who is able to take on the management and coordinating duties of any leadership role. possessing extensive experience of supporting, developing and motivating teams to do better and to drive continuous improvements across a range of work activities. also having a track record of coming up with practical improvement initiatives which enhance a company overall effectiveness and harnesses the latent potential of its workers. Currently looking to join a suitable organization that rewards hard work and offers good opportunities for career development.

AREAS OF EXPERTISE

Leadership skills

Team morale

Time management

Customer service

Cost control

Quality control

Production control

Safety standards

Delegating task

Manpower scheduling

Freight forwarding

Aviation

Decision making

Import

Export

Shift production plans

Warehousing

Transport

CARRER HISTORY

PRODUCTION SUPERVISOR

SERVICES & TRADE MARBLE LLC. SOHAR, SULTANATE OF OMAN

SEPT 2013 – Present

Duties

Handling in PEDRINI machinery Gang saw (GS-131), Slab polishing (18 head, GALAXY B220), Slab calibration (14 head, GALAXY B220), Slab resin line ( SINGLE OVEN 90 PALLETS), Bridge Cutter (LUX M920) & ( UNIVERSAL M930 ), Head cut, Splitter line, Tile Calibration (4 head) & Tile polishing (14 head), Block Cutter, EOT Crane (15 TONS) FRIENDS, Gantry Crane ( 40 TONS ) FRIENDS.

Accomplishes manufacturing staff results by communicating job expectations, planning, monitoring and appraising job results, coaching and counseling employees, coordinating and enforcing systems and procedures

Maintains work flow by monitoring steps of the process, observing control points and equipment, monitoring personnel resources, implementing cost reductions, developing reporting procedures and systems.

Completes production plan by scheduling and assigning personnel, accomplishing work results, establishing priorities, monitoring progress, revising schedules, resolving problems, reporting results of the processing flow on shift production summaries.

Maintains quality service by establishing and enforcing organization standards.

Provides manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data.

Maintain safe and clean work environment by educating and directing personnel on the use of all control points, equipment and resources, maintaining compliance with established policies and procedures.

Making sure that all planned maintenance work is carried out on time.

Supervising hourly workforce comprised of 90 production operators, team leaders and skill trades.

Resolves personnel problems by analyzing data, investigating issues, identifying solutions, recommending action.

Contributes to team effort by accomplishing related results as needed.

Promoted the safety and health of all workers by helping the atmosphere where all members feel responsible for safety.

PRODUCTION SUPERVISOR

AL TURKI ENTERPRISES LLC. SOHAR, SULTANATE OF OMAN

OCT 2008 – Jan 2013

Duties

Handling in Gang saw ( BM), Slab resin line ( DOUBLE OVEN 160 PALLETS), Slab polishing line (18 head, LEVI BRETON KFG 3000) BRETON, Tile polishing line (18 head), Tile resin line ( SINGLE OVEN 80 PALLETS)

Block cutter ( ORTO BRETON), Wire saw ( ARROW 715) PELIGRINI, Head cut, Splitter line and Calibration (11 head), Bridge cutter (FKN-800), EOT crane,( 15ton ) GIACOMINI, Gantry crane,( 40ton ) GIACOMINI

Handling in daily reports, monthly reports and manpower

Managing shift and machine wise daily and monthly production reports.

Managing the daily activities of 65 employees.

Promoted the safety and health of all workers by helping the atmosphere where all members feel responsible for safety.

Planning and scheduling the meetings with the team members for different activities are related to the production.

Responsible for achieving good quality control result and production for company as a team member.

Implementing new ideas to increase the production and profits.

Managing the work that is given and handling the employees working under pressure and targets.

Managing team and individual performance.

OPERATION SUPERVISOR

B.F.M.A AIR CARGO MOVERS, HAL, BANGALORE

FEB 2000 – SEPT 20O7

Duties

Handling in domestic air cargo in INDIAN AIRLINES, JET AIRWAYS, SAHARA AIRLNES, KINGFISHER and BLUEDART.

Handling necessary documents and rates with airlines.

Managing operational planning and development, directing the day to day academic and associated cargo operations.

Divergent outlook with creative approach to problem solving using analytical skills and the ability to deal effectively with all levels of organization.

Highly motivated team leader with strong communication and people skills.

Skilled conducting training sessions on cargo operations.

Supervising the activities of a team of 10 staff .

Investigating and planning the most appropriate route for a shipment, taking account of the perishable or hazardous nature of the goods, cost, transit time and security.

Arranging appropriate packing, taking account of climate, terrain, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination.

Negotiating contracts, transportation and handling costs.

Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries regulations and fiscal regimes.

Offering consolidation services by air and road, ensuring cost-effective and secure solutions to small shippers who have insufficient cargo to require their own dedicated units.

Arranging insurance and assisting the client in the event of a claim.

Arranging payment of freight and other charges or collection of payment on behalf of the client.

Utilize e-commerce, internet technology and satellite systems to enable real-time tracking of goods.

Arranging air transport for urgent and high-value freight and managing the risk door to door.

Dealing with special arrangements for transporting delicate cargoes, such as livestock, food and medical supplies.

Maintaining communication and control through all phases of the journey, including the production of management reports and statistical and unit cost analysis.

Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight.

KEY SKILLS AND COMPETENCIES

Having a proven ability to plan, organize, control activities and challenge a production team to exceed expectations.

Ability to work under pressure and to targets.

Disciplined approach and strong communicator at all levels.

Able to manage available resource to maximize productivity and efficiency.

Having the ability to motivate people.

Possessing a responsible attitude and also calm under pressure

Improving standard operating procedures.

EDUCATION

C.B.S.E 10th (Impact High School, Bangalore)

DIPLOMA IN AUTOMOBILE (N A I T T, Bangalore)

PERSONAL DETAILS

DATE OF BIRTH February,25,1978

NATIONALITY Indian

LANGUAGES English, Urdu, Hindi, kannada, Tamil

INTERESTS Cricket, Carom, Movies and Travelling



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