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Microsoft Office Customer Care

Location:
United Kingdom
Posted:
October 21, 2016

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Resume:

Siham Shareef

* ******** ******

Higher Blackley

Manchester

M9 6WJ

078********, E-MAIL: acw524@r.postjobfree.com

PERSONAL PROFILE

An organised and professional individual with an eye for detail and excellent numeracy skills. Enjoys administrative tasks and excels at providing tailor-shaped customer care. Has got three years of experience working in a fast paced environment and a strong background in interpreting and advising. Also a proven record of completing all tasks to a high standard and within deadlines. Currently seeking employment in face to face interpreting and available immediately.

KEY SKILLS

English certificate level 2, 2012

Community Interpreting Level 3, achieved 2011

Fluent in English and Arabic, written and spoken

EILTS English level (6), obtained in 2005

First Certificate in English Cambridge, achieved in 2000

Adult literacy Level 2, obtained in 2012

Law degree, BA equivalent, achieved in 1993

Full, clean UK driving licence, obtained in 2005

Proficient in Microsoft Office, including PowerPoint, Word, Outlook Express and Excel

WORK EXPERIENCE

Brought up my family 1990-Present

During this period of time I raised my two children. I believe I gathered numerous transferable skills.

My duties included:

Assisting in home work

Preparing for grammar school exams to help them succeed

Budgeting and shopping

Arranging appointments and outings

Escorting to appointments and on outings

Assist in health care

Cooking and other domestic tasks

Developing my language skills

Pearl linguistics & D A Language, Manchester

Interpreter (Freelance) 2005-Present

My duties and responsibilities included:

Facilitating work between professional and client

Building up rapport with new people

Liaising with different organisations including the NHS, Immigration, lawyers, Housing Associations, Job centres and GPs

Completing records and forms with customers

CAB, Manchester 2004-2006

Adviser (Voluntary work)

My duties included:

Covering at reception

Taking incoming calls

Customer care

Gathering information

Advising customers on a variety of issues including benefits, tax credits and some legal matters

Completing records

Using computers and data bases

Complying with Health and Safety regulations

Assisting by translating and interpreting for clients

Sudanese Community School, Manchester 1997-1999

Teacher

My duties and responsibilities included:

Safeguarding children

Teaching Arabic language and religious education

Supervising during break times

Compiling reports for pupils/parents

Preparing home work

Preparing lesson plans

Worked in my own office, Khartoum 1995-1997

Lawyer

My duties included:

Dealing with clients and establishing facts

Preparing cases for the day

Compiling reports for court

Working in family law courts

Mr Jalal aldin Al Sayed 1994-1995

Lawyer

My duties included:

Preparing cases for the day

Looking for evidence and present at court

Writing reports for the court

Talk to clients to retrieve information

Working in family law courts

EDUCATION & QUALIFICATIONS

Free-lance interpreter 2015

Full-time interpreter 2014-2015

Manchester College 2012

Adult Literacy Level 2

Hopwood Hall, Rochdale 2011

Community Interpreting Level 3

City College, Manchester 2000-2005

EILTS English Level (6)

First Certificate in English, Advanced (Cambridge)

Cairo University, Khartoum Branch 1989-1993

BA equivalent in Law

INTERESTS & HOBBIES

I enjoy keeping fit by doing a lot of sports including swimming, yoga and Steps Aerobics. I also enjoy doing Zumba.

REFERENCES

Fatima Alboni, acw524@r.postjobfree.com

Dr. Theo Anderson, College lecturer, acw524@r.postjobfree.com



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