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Management Customer Service

Janesville, Wisconsin, United States
October 20, 2016

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*** ******** *****, **** ********, WI 53538 Cell Phone #: 920 -222 -2103

Career Objective:

“To join any organisation where my creative ingenuity, acquired knowledge, skills, ideas, experience and technical expertise would be required, utilised and shared, thus adding value, creating an unrivalled competitive advantage and excellence in terms of knowledge production, development of tactical and strategic initiatives for the continuous growth and advancement of the institution’s long-term goals and objectives”.


Qualified and resourceful business, economist and finance professional with diverse expertise in tax management, accounting, finance, risk and compliance management, and consulting experience. Highly research-oriented, driven and self-motivated with a stellar sound understanding of the regulatory and compliance industry, possessing remarkable creativity with strong fiscal analysis and revenue forecasting skills. Able to initiate new development programmes with continuous strategies and new discoveries for industrial growth, development and sustainability. Excel in working effectively with high quality standards, under-pressure and staggered work circumstances with all categories of people in an organisation. Excellent in building dynamic teams that can achieve continual and impactful process improvement in terms of performance and delivery with an excellent traceable knowledge of 15 years’ experience in the tax, financial and compliance management industry.


Advanced accounting, business, tax and management knowledge background

Corporate finance

Financial analysis

General management and HR procedures

Compliance and risk management expert

MS Office Suite, Excel, Access, Power point and SPSS,

Scanners and affiliated POS System

Skilled at operating computerised cash receipts

Customer service excellence

Cash handling accuracy


General office management skills


1. Graduate Studies/ Academic

a.JAIPUR NATIONAL UNIVERSITY, Jagatpura, Jaipur, India

Master of Business Administration (MBA), Graduation: August 2016

Specialisation: International Business


Master of Commerce (MCOM), Graduation: December 2013

c.ISG/UTG: 2008

Bachelor of Science (BSc. Hons) in Economics

2.Professional Qualifications

a. Saint Stephen Institute of Technology, Serre-kunda, The Gambia

- Graduate Diploma in Human Resource Management, January – December 2011

- Advanced Diploma in Human Resource Management, January 2010 – December 2010,

- Postgraduate Diploma in Financial Management (PGDFM), 2004

- Graduate Diploma in Financial Management (GDFM), 2003

- Advanced Diploma in Financial Management (ADFM), 2002

-Diploma in Financial Management (DFM), 2001

b.Regional Institute of Training and Development (RITAD), Swaziland, Southern


Diploma in Tax Compliance and Taxpayers Education, 2009

High School

a.Gambia High School, Banjul, The Gambia, 1995 - 1997

General Certificate of Education (G.C.E) Ordinary Level, 1997

b.Berending Secondary Technical School, The Gambia, 1991- 1995

Secondary School Leaving Certificate Examination, 1995

Work Experience:

GAMBIA REVENUE AUTHORITY, Banjul, The Gambia, 2010 - 2015

Senior Compliance Strategist:

Assisted the Deputy Director in developing a Taxpayer Compliance Strategy

Managed the taxpayer education services;

Developed clear systems, procedures and indicators for compliance plan;

Provided data collection and analysis on Customs and Tax Compliance;

Provide technical advice on compliance rate, tax avoidance and evasion;

Monitored the achievements of operational units against compliance plans;

Devised and supervise a programme for the exchange of information relevant to

compliance operations;

Supervised the production of taxpayer education materials;

Provided technical advice on Audit, Investigation and Enforcement procedures;

Managed the Central debt account and monitor the GRA debt management activities

and ensure that appropriate enforcement measures are taken by operational units;

Undertook compliance and taxpayer awareness campaigns to ensure compliance with

tax laws, regulations and policies;

Provided advice on penalties and other sanctions for tax transgressors or defaulters;

Produced a risk-based customs enforcement plan (specifying performance targets

and selection criteria for enforcement operations);

Compliance Strategy Officer October, 2007- January 2010

In consultation with operational managers, devised strategies in identifying and registering non-registered taxpayers;

Provided reports from the collection and enforcement sections, concerning taxpayers debts classified as uncollectible, pass file back to tax office if not satisfied and recommend debts to be writing-off to the Commissioner General;

Managed the preparation and distribution of taxpayer educational materials;

Organized taxpayer week programmes on the sensitization of GRA’s products, services, processes and procedures;

Determined strategic goals for taxpayer enforcement, audit and investigation activities;

Reviewed investigation cases for possible criminal prosecution and liaises with the appropriate police and legal unit;

Demonstrated integrity and professional standards of conduct as outlined in the GRA Employment Manual (Service Rules) and Code of Conduct.

Examined risk and compliance management programs

Senior Taxation Officer, Central Revenue Dept. Income Tax Division, Ministry of Finance, the Quadrangle, Banjul, The Gambia July 2001 – October 2007

Issued pay-in slips to taxpayers for payments to the cashiers

Filed taxpayers’ tax receipts and records

Reviewed taxpayers files and records

Issued tax clearance certificates to taxpayers’

Raised tax assessments of taxpayers’

Conducted tax and sales tax desk and field audits on businesses and Small and medium sized (MSMEs) taxpayers

Professional on-the-job Trainings

Regional course on Public Domestic Debt Management and Bonds Issuance, 2014, West African Institute of Finance and Economic Management (WAIFEM),,

Tax Policy, Fiscal Analysis & Revenue Forecasting, 2013: Global Training International, Lagos, Nigeria

Regional Course on West Africa’s International Trade, Taxes & Policy, WAIFEM &UNECA, Abuja, Nigeria

Regional course on Combating Money Laundering and Other Financial Crimes, WAIFEM, Banjul, The Gambia

Regional course on Liquidity Forecasting for Fiscal & Monetary Management, WIAFE, Banjul, The Gambia

Regional course on Domestic Debt Management & Money Market Operations, WAIFEM, Lagos, Nigeria

Finance for Non-Financial Managers, Management Development Institute (MDI), The Gambia

Basic Sales Tax and Sales Tax Audit, VAT Services of Ghana, 2003

Basic Tax Course, Central Revenue Department, 2001


Developed the GRA Risk and Enforcement Management Strategy, 2014

Initiated the GRA Staff Welfare Credit Purchase Scheme, 2014

Spearheaded the GRA Compliance Strategies and Policies; 2013;

Implemented the GRA Compliance Strategic Improvement Plan (CSIP), 2013.

Designed the Compliance and Debt Management Strategy of The Gambia Revenue Authority 2012;

Designed and Developed the Debt Management Database and the Debt Specimen Account

Template; as a springboard to keep track of traders and taxpayers (debtors’) debt accounts (2012);

Prepared and developed the Gambia Revenue Authority – GRA Taxpayers Charter of Right.

January 2012 edition;

Initiated GRA’s Maiden Taxpayer Education Programme, 2008

Developed the activity programmes of the GRA Taxpayer Education (Topics and content of the tax types), 2009


1.Ms. Seema, Director, Jaipur National University, Jaipur, India Email:,, +911*********/ 3063179

2.Asst. Professor Momodou Mustapha Fanneh (PhD), Dean, School of Business and Public Administration, University of The Gambia, Phone #:+220*******/ +220-*******, Email:

3.William Byrnes, Esq., Professor of Law, Texas A & M university, Texas, USA, Email:

4.Dr. M. Zaheer Ahmed. Assistant Professor.

5.Mr Yankuba Darbo, Commissioner General, Gambia Revenue Authority, 78/79 Liberation Avenue, Banjul, The Gambia, West Africa, Tel. #: +220- 7595879; Email:

6.Dr. Tamsir Cham, Economist, International Monetary Fund (IMF): email:

7.Milli Goel, Director- DDE, Mahatma Gandhi University, University Campus, Khanapara: 13th Mile, G.S. Road, Meghalaya, India, Tel: +91-989*******; Email: / / Website:

8.Dr. Varun Gupta, Director, MGU, India, Mobile #: +918*********

9.Dr. Stephen OKOTIE (PhD), Principal - St. Stephen Institute of Technology, Serre-kunda, The Gambia, West Africa; Email: ; Tel: +220-*******


I, the undersigned do solemnly affirm that the information furnished above is true and correct to the best of my ability and knowledge. Based on the foregoing, I hereby give authority to any potential employer who may need my services to make further verification on the information provided therein.

Prepared by: Assan Jallow Dated: 10th /10/2016

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