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Customer Service Representative - Spanish bilingual

Mandaluyong, National Capital Region, Philippines
October 21, 2016

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Mary Jennifer G. Sanchez

*** ******* **., ****. *********

**** *********** ****


092********, +632-*******

Master of Business Administration (2002)

University of the Philippines, Q.C

B.S. major in Business Economics (1991)

University of the Philippines, Q.C

Profile Summary:

Subject has been working as a Spanish customer service representative email support since June 2015 and has handled hundreds of Spanish emails in a shipping industry. She also has more than seven years of experience in the BPO industry handling foreign technical accounts thereby manifesting an analytical mind and the ability to deal with different types of nationalities. She has helped out in the preparation of the requirements for the Opex audit and in the movement of equipment from one location to another and has experience in teaching preschoolers and senior citizens. Furthermore, she has extensive experience as staff of top management handling various assignments including accounting and dealing with the corporate lawyers and other legal matters. Subject has passed the Berlitz training for Spanish level B1 which states that a person can converse in Spanish and has also received training in using SAP. We can also say that because subject is currently handling Spanish emails, she has the opportunity to improve this skill.


June 1, 2015 to Present: MAERSK PHILIPPINES

Position: Process Expert - Spanish

September 2014 to May 31, 2015: ACCENTURE

Position: Transaction Processing Analyst / Reports Analyst

October 2013 to November 2014: ACCENTURE

Position: Spanish Resource

March 2012 to September 2013: ACCENTURE

Position: Installation Engineer / Tier 1

January 2007 to February 2012 ACCENTURE

Position: Technical Support Representative

September 2006 to January 2007: PEOPLESUPPORT PHILS., INC.

Position: Customer Service Representative (Financial Account)


Position: Class Directress

December 1999 to April 2003: SQUIRES BINGHAM COMPANY INC.

Position: Special Projects (Executive Assistant)

March 1998 to February 1999: NIKKEN PHILIPPINES INC.

Position: Assistant to the Vice-President

September 1996 to February 1998: MARIESTAD INDUSTRIES, INC.

Position: Financial Assistant / Assistant Comptroller


October 1, 2014 to April 2015: Berlitz Spanish Language Training

Content : The course was composed of six (6) levels of Spanish Language Modules. Each level had to be passed before proceeding to the next level.

October 2012 : Volunteer Internship Program with Workforce LCC Kodiak

Content : The course was composed of twenty hours of on the job training outside of trainee s normal working hours..

September 27, 2001 to November 22, 2001: Introduction to Programming

Content : The course was composed of five (5) modules on basic computer programming.

August 21, 2001: Seminar on New Developments in Trade and Tariff Policy

Content : The seminar dealt with the new developments in trade and tariff policies of the government. The participants were representatives of the different companies who were members of the Federation of Philippine Industries

March 31, 2001: Seminar on Corporate Secretaryship Fundamentals

Content : The seminar dealt with the basic functions and duties of corporate secretaries. It was aimed to orient new corporate secretaries and the staff of corporate secretaries on what is expected of the job and how to do the job.

September 5, 1998: Leadership in These Challenging Times

Content : The seminar focused on presenting to the participants possible tools that will help them evaluate their current situation (whatever it may be) and look at it from the point of view of both an outsider and an insider. The seminar hoped to help the participants make decisions that will lead to their goal regardless of what is happening now in the global market.

August 21 - 22, 1998: Silver Training

Content: The training is given on a regular basis to the employees of the company, top distributors, distributors and non-distributors who have the ambition to reach their goals. It hopes to expand the linkage of health and happiness of our modern society and promote a meaningful and productive life for the participant in the future . It teaches the participant the importance of having a goal, concentrating on it and finding the means to achieve it.


- has SAP experience

- can converse in basic Spanish

- can adjust well with different kinds of personalities

- can understand general legal, construction and administrative terms and functions

- has the capacity to teach new skills to children and senior citizens


Date of Birth : 8 October 1969

Place of Birth : Manila

Civil Status : Single

Civil Service Eligibility : Professional (89.61%)

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