Mary Jennifer G. Sanchez
*** ******* **., ****. *********
Philippines
acw506@r.postjobfree.com
Master of Business Administration (2002)
University of the Philippines, Q.C
B.S. major in Business Economics (1991)
University of the Philippines, Q.C
Profile Summary:
Subject has been working as a Spanish customer service representative email support since June 2015 and has handled hundreds of Spanish emails in a shipping industry. She also has more than seven years of experience in the BPO industry handling foreign technical accounts thereby manifesting an analytical mind and the ability to deal with different types of nationalities. She has helped out in the preparation of the requirements for the Opex audit and in the movement of equipment from one location to another and has experience in teaching preschoolers and senior citizens. Furthermore, she has extensive experience as staff of top management handling various assignments including accounting and dealing with the corporate lawyers and other legal matters. Subject has passed the Berlitz training for Spanish level B1 which states that a person can converse in Spanish and has also received training in using SAP. We can also say that because subject is currently handling Spanish emails, she has the opportunity to improve this skill.
WORK EXPERIENCE:
June 1, 2015 to Present: MAERSK PHILIPPINES
Position: Process Expert - Spanish
September 2014 to May 31, 2015: ACCENTURE
Position: Transaction Processing Analyst / Reports Analyst
October 2013 to November 2014: ACCENTURE
Position: Spanish Resource
March 2012 to September 2013: ACCENTURE
Position: Installation Engineer / Tier 1
January 2007 to February 2012 ACCENTURE
Position: Technical Support Representative
September 2006 to January 2007: PEOPLESUPPORT PHILS., INC.
Position: Customer Service Representative (Financial Account)
July 2005 to December 2005: HOLISTIC EDUCATION MONTESSORI CENTER
Position: Class Directress
December 1999 to April 2003: SQUIRES BINGHAM COMPANY INC.
Position: Special Projects (Executive Assistant)
March 1998 to February 1999: NIKKEN PHILIPPINES INC.
Position: Assistant to the Vice-President
September 1996 to February 1998: MARIESTAD INDUSTRIES, INC.
Position: Financial Assistant / Assistant Comptroller
SEMINARS ATTENDED:
October 1, 2014 to April 2015: Berlitz Spanish Language Training
Content : The course was composed of six (6) levels of Spanish Language Modules. Each level had to be passed before proceeding to the next level.
October 2012 : Volunteer Internship Program with Workforce LCC Kodiak
Content : The course was composed of twenty hours of on the job training outside of trainee s normal working hours..
September 27, 2001 to November 22, 2001: Introduction to Programming
Content : The course was composed of five (5) modules on basic computer programming.
August 21, 2001: Seminar on New Developments in Trade and Tariff Policy
Content : The seminar dealt with the new developments in trade and tariff policies of the government. The participants were representatives of the different companies who were members of the Federation of Philippine Industries
March 31, 2001: Seminar on Corporate Secretaryship Fundamentals
Content : The seminar dealt with the basic functions and duties of corporate secretaries. It was aimed to orient new corporate secretaries and the staff of corporate secretaries on what is expected of the job and how to do the job.
September 5, 1998: Leadership in These Challenging Times
Content : The seminar focused on presenting to the participants possible tools that will help them evaluate their current situation (whatever it may be) and look at it from the point of view of both an outsider and an insider. The seminar hoped to help the participants make decisions that will lead to their goal regardless of what is happening now in the global market.
August 21 - 22, 1998: Silver Training
Content: The training is given on a regular basis to the employees of the company, top distributors, distributors and non-distributors who have the ambition to reach their goals. It hopes to expand the linkage of health and happiness of our modern society and promote a meaningful and productive life for the participant in the future . It teaches the participant the importance of having a goal, concentrating on it and finding the means to achieve it.
SPECIAL SKILLS:
- has SAP experience
- can converse in basic Spanish
- can adjust well with different kinds of personalities
- can understand general legal, construction and administrative terms and functions
- has the capacity to teach new skills to children and senior citizens
PERSONAL DATA:
Date of Birth : 8 October 1969
Place of Birth : Manila
Civil Status : Single
Civil Service Eligibility : Professional (89.61%)