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consultant engineer

Mexico City, D.F., Mexico
October 20, 2016

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Ricardo Septien

Mexico City, Mexico

Mobil: +52-155-********, Office: +52-555*******. Email: Objective

Establish a long-term relationship with a World Class IT Company that offers IT data center and cloud products and services. Establish a consultant position where I can develop my technical and skills and contribute my professional experience and competencies acquired during the last 16 years in order to satisfy and improve the customer experience.


Senior IT professional with more than 19 years of proven experience in Global IT companies with responsibilities in diverse areas of architect consultanting, customer support and pre-sales engineering. With analytical thinking and collaborative spirit, I am capable of generating creative solutions and solving technically complex problems. I am results-oriented, with advanced interpersonal skills and the ability to create and to develop trusting and long-term relationships with clients. I possess strong leadership experience, ability to build, manage and motivate successful technical teams focused on delivering complex solutions resulting in client satisfaction. Core Competencies Summary

• Client management able to build strong


• Analytical thinker and research focused

to solve complex problems

• Leadership with strong collaborative

skills and teamwork spirit

• Proactive and self motivated person

• Used to work with stress tolerance

• Decision-Maker

• Flexibility, adaptability and managing

multiple priorities

• Multicultural Sensitivity awareness

• Learn new complex concepts and

technologies quickly

Professional Experience

Cisco Systems Active Cisco CCIE # 36404

Solutions Architect, GDC Team (February 2016 – Present) As an Architect for Cisco Global Delivery Center – Data Center group. I participate in different activities focused in data center solutions likewise: design, audits/assessments, migration plans and execution, and solution implementations. I am the lead of four NCE engineers team.

–Senior Consultant NCE-V Data Center, GDC Team (December 2009 – February 2016) As a SME for Data Center solutions, participates in different activities focused in data center likewise: design, audits/assessments, migration plans and execution, and solution implementations over technologies like Cisco Servers and Storage Area Networks (SAN). Working with different enterprise customers around the world.

Regularly involved with different internal teams like software and hardware engineering teams, technical marketing engineers (TME) and services sales teams within Cisco to integrate efficient and cost-effective SAN infrastructure strategies likewise satisfy and improve the customer experience. Principal consultant or member of consultancy teams for long-term customer optimization service, helping to optimize the DC IT infrastructure, identifying gaps, delivering recommendations and providing expert support to the clients in order to improve the performance, availability, resiliency, reducing operative costs and minimizing or mitigating any risk involved to the production environment. Supporting pre-sales team elaborating and delivering product and services presentations to different levels of audiences, defending the Cisco Storage solutions against competitors, talking about the Cisco services expertise and value.

Ricardo Septien – Resume


Other Cisco Data Center Technologies – As member of DC AS delivery team I design, implement and perform audit-assessment over UCS solutions. Counting UCS blade servers, UCS-Director

(Cisco s Cloud orchestration tool).

Main Achievements at Cisco Systems

• The only SAN Storage CCIE engineer in Cisco s GDC team and over Latam region and evaluated twice with outstanding grade in the internal Cisco performance.

• After BBVA Bank had not satisfactory Cisco Optimization service experience not willing to renew the contract, Ricardo become the principal consultant and deliver qualified results on time and built a trust relationship based on results. This result, in replace the Cisco competency completely on the bank, renewing the optimization service for three consecutive years and acquiring an on-site SAN engineer for the coming 2015 year. In BBVA Mexico after support the sales team technically and shows the value and expertise customer chooses Cisco for their existent and new sites.

• I was the only GDC SAN engineer in succeed the Cisco’s AS SAN delivery-design training process and become the only GDC group engineer involved in US SAN projects.

• SAN Health Check tool – This tool automatized the SAN health analysis and reduce in 50% the time that engineers spend in the SAN switches health analysis. Hitachi Data Systems

– Presales Technical Leader (April 2008 – December 2009)

• Lead a talented team of six presales engineers. Defined individual development plans, which aligned with the business needs and ensured the appropriate level of skills of each engineer.

• Defined strategic plans to engage the pre-sales resources and ensured the optimal level of coverage for all regional opportunities required by the sales team.

• As a senior architect consultant I was involved in the major non-HDS customer’s opportunities taking the full responsibility for the Technical Sale and Account Control.

• Collaborated on the HDS replication virtual team (special team dedicated to design DRP solutions).

• Main Achievements: After take the responsibility of pre-sales team, HDS was able to gain customer’s confidence and HDS start to gain market share against competitors EMC and HP Storage clients in Mexico.

– Senior Technical Consultant (October 2006 –April 2008)

• Designed storage array, Storage Area Network (SAN) and data replication (DRP) solutions.

• Leader of the technical advance team. Lead a mixed group of presales engineers and partners to deliver value added solutions. HDS started to participate in major and complex RFP opportunities.

• Define scope for Proof of Concepts making sure HDS products will fulfill all of customer’s needs and show the capabilities that differentiate HDS solutions from the competitors.

• Managed CRM for Pemex exploration and Production (Pemex PEP) account (the main government oil and gas business area). Leaded the on-site team of three engineers. EMC

– Presales Technical Consultant (December 2005 – October 2006)

• Support the sales efforts from the technical side with EMC solutions

• Created technical proposals and design storage solutions SAN, NAS and DRP solutions.

• Designed as SAN Connectivity Champion for SAN switches (Cisco, Brocade, Mcdata)

–Senior Solutions Architect (March 2004 – December 2005)

• SME for EMC Enterprise Business Continuity and DRP Solutions.

• Design and Implement Enterprise Storage including SAN and NAS environments with different OEMs like Cisco MDS, Brocade and Mcdata SAN switches.

• Developed Storage migration plans and oversaw its execution for platforms like HP-UX, IBM-AIX, Sun-Solaris, Linux and Windows, using Storage array tools or server software LVM. Ricardo Septien – Resume


• Assistance on storage performance analysis (member of the EMC s Speed Guru team)

– Implementation Specialist (March 2004 – April 2005)

• Designed and Implemented storage solutions, SAN Networks and data replication solutions based on EMC products (member of the EMC’s business continuity community practice).

• Support customers with the integration of EMC software solutions into production environments.

• Developed capacity planning analysis for storage consumptions and bandwidth requirements analysis for replications (local and remote solutions)

• Planned and performed storage array data migrations – using storage arrays replication tools, Unix LVM (Solaris, HP-UX, AIX) and Windows applications.

– EMC Support - Regional Software Specialist Team Coordinator (July 2003 – March 2004)

• Leaded a highly specialized team of four software support engineers in Mexico area. Coordinate all the engineers’ activities and provision of assistance to field support personnel reducing the escalations to upper level global support teams to an average of 1 incident per quarter.

• Provided support for mission critical customers, including the biggest EMC customers in Mexico

• Solved complex problems, including, but not limited to: Operating Systems; software failure analysis; incidents with complex configurations including replication solutions, HA-Clusters on different platforms, and third party products. Performed Root Cause and Performance Analysis.

• Selected as part of the Key Talent group in EMC Customer Service LATAM group. This program recognized people with top performance during their career at EMC Customer Service.

– EMC Support - Regional Software Specialist - Customer Service Group (May 2000 – Jul 2003)

• Local and remote support for software applications related to all EMC Storage Enterprise arrays. The main EMC platforms supported were high-end Symmetrix storage array, middle size Clariion arrays. Likewise Cisco, Brocade and Mcdata SAN switches and EMC Celerra NAS. Intecsis (Sun Microsystems Partner)

– Delivery Manager (Feb 1997 – May 2000)

• Manager of 10 presales and implementation engineers. Supervised the activities of the team with responsibility for results in terms of customer satisfaction and delivery assurance.

• Evaluated engineer s performance, developed engineers’ training and career path plans. Likewise ensured that each one accomplished his certifications.

• Led the team to be the most reliable and success presales Sun s partner group in Mexico.

– Presales (February 1996 – February 1997)

• Presales Consultant based on high-end Sun server platform solutions, Legato Cluster Solutions

(currently EMC Legato solutions) and Check Point and Sun-One Firewall solutions. Education and Certifications

§ Bachelor of Science in Computer Engineering, 1994, Universidad Autonoma de Mexico (UNAM)

§ Cisco: CCIE Storage (Active CCIE# 36404), CCNA R&S, CCIE DC written (active).

§ Cisco Internal - Consulting Development Program 2 (CDP2)

§ VMware VCP 5.0 Certification

§ ITIL v3 certification

§ Hitachi Data systems – Hitachi Certified Professional (enterprise storage solutions)

§ EMC: Proven Professional, Performance Specialist, EMC Business Continuity Specialist. Language Abilities

§ Spanish – Native § English – Full professional proficiency Ricardo Septien – Resume


Technical Expertise

§ O.S: Unix HP-UX, Unix IBM-AIX, Unix Sun-Oracle Solaris, VMWare 5

§ Storage arrays: Enterprise and middle size EMC and HDS storage arrays and software solutions.

§ SAN Switches: Cisco and Brocade,

§ Servers: Cisco UCS blade servers and RISC Sun/Oracle High-end to entry level.

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