Customer Service Sales

Michelle Airey

** ******* ****

Pelham, NH

Cell: 603-***-**** Email: *******@*******.***

Profile

Customer Service representative and Administrative support for a fast paced Sales Office. Proficient in timely communication with customers and all levels of Management to ensure smooth transactions. Able to multitask and to work well under time driven deadlines. Aids sales representatives and clients with jobs concerning ftp information, pricing, shipping, schedules. Organized to keep files at hand for quick turn around.

Experienced in creating relationships with customers and vendors. Able to manage a job and follow through from beginning to end and assist with questions along the way. Communication with other departments such as estimating and scheduling effectively to ensure results. Successful in keeping Sales Reps on track and organized, also monitoring while they are out on sales calls.

Professional Experience

RR Donnelley Bedford, MA 2005- Present

Customer Service/Sales Support

Duties include first line of contact for customer communication, clarifying information to submit to estimating and preparing letter of quote. Provide prepress information, negotiate with customer and sales if there is a pricing conflict. Seek alternatives with other RRD plants if not a fit for Bedford plant. Give schedules, provide samples if needed. Resolve billing issues. Manage Sales Reps time, set up conference calls. Prepare material for presentations as well as phone and email coverage.

King Printing Company, Lowell, MA 2003-2005

Customer Service Representative

Assist customers with small run books. Take information and provide

a quote. Help customer with process from proofing to delivery. Provide schedules and shipping dates and prepare billing.

Digital Equipment Corp Littleton, MA, Springfield, MA 1988 – 1993

Administrative Assistant

Provide administrative support to management. Keep calendar updated, make travel arrangements and book conference rooms. Prepare sales materials. Cover the front desk receptionist as needed.

Education

University of Lowell, Lowell MA

Bachelor of Science, Business Management

Management Information Systems

Groton Dunstable Regional High School

Groton, MA

Skills

Microsoft word, Excel, Googlemail, Filemaker, Lotus Notes, Fast typist, Good Communication, Team Player

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