Pheng Cha
acw4zm@r.postjobfree.com 336-***-****
Linkedin: https://www.linkedin.com/in/pheng-cha-345546a7
PC
Career Summary
Teamwork, problem solver, and exceptionally proficient in Windows-based applications seeking a position in Desktop Support or IT Help Desk to provide top level IT service to your valuable customers 24/7
Technical Skills
Solid understanding of Win XP to Win 10, Mac OSX, and Office 2013/365
Hands on experience with desktop/laptop hardware and software installation, upgrade, data migration, Imaging, troubleshooting, android/iOS mobile/tablet setup, and iPhone/iPad repairs
Experience setting up outlook and print server, synchronizing devices, Norton Internet security suit/Ghost/malware/encryption, and active directory
Daily management network connectivity, merchant POS/credit card software, IP/LAN printers, POS, Win 7/ MacBook laptop and desktop troubleshooting, Office 2013 Pro, WinZip, WinRAR, and 7-zip
Cisco Router, Switch, VPN setup, VMware and other Remote Desktop Services
Basic understand SharePoint, InfoPath, and MS Access
Educational Skills
FOSS/3rd-party software’s including Internet Security Suit/Malware/Data Encryption
File Integrity Checkers, Cryptography, Symmetric/Asymmetric Encryption (Veracrypt, AxCrypt, Bitlocker), Data Recovery, and Secure Deletion
Network Security, Wireshark, Port/Vulnerability Scanners, and Hacker Methodology
Networking skills (Cisco IOS, 7 Layer of OSI Model, TCP/UDP, Static, DHCP, VLANs, Trunks, IPv4, & IPv6)
Software used: Microsoft Visio 2012, Linux, Ubuntu, Virtual Box, Cisco Packet Tracer, Eclipse (Java), CCleaner, File Shredder, File Verifer ++, HashClac, HoneyBot, OpenPuff, Rainbow Tables, Nessus 5.2, Zenmap, ShieldsUP, and inSSIDer
Experience
Phoenix Asian Cuisine, Greensboro, NC Apr 2009 – present
MANAGER/SYSTEM ADMINISTRATOR
Manage small business network consisting of desktop, laptop, POS, local/network printers/peripherals, database, credit card system, Cisco switches, routers, and firewall.
Daily active directory management (~100 users), employee time card, discount, individual employee computer access/restriction, assisting client on phone/in person, and actively engaging F2F customer interaction
On Call using TeamViewer to troubleshoot network and printer issue
Software used: Microsoft Office 2013 (Windows & Mac version), Kaspersky Internet Security, Adecco merchant credit card processing software, and Aldelo POS system
Interview, hire, supervise, schedule, and maintain a staff of up to 100 employees
Daily Duties
Opening up the restaurant, starting up the main computer/server, cable modem/router, all POS, desktop, laptop, and print server.
Unlocking all storage facilities, setting up dining room, patio, and bar.
Throughout the shift: managing staff side work, greeting customers F2F, phone calls (reservation, takeout orders, complaints, and any other service call), troubleshooting printer/network issue, email, fax, writing letters, installing hardware/software as needed, assisting staff as needed, checking/interacting with customer about service/food, helping staff and upper management with computer related issue, and assigning task/project to the staff to work on.
Sending employees home when business slow down, cutting cost, and checking closing duties.
Closing down: Count all registers, account for all cash/credit card transaction, finalize all tips and gratuity to each employee, shut down all computer systems in reverse order. Lock all doors, storage, and set the alarm before leaving.
Federal Railroad Administration (DOT), Washington D.C. May 2007 – Aug 2007
INTERNSHIP – IT Support & Help Desk
Redesigned FRA business and dispute forms using InfoPath or Microsoft Products, then posting the forms online using SharePoint
Responding to ticketing system, email, and phone service call
Troubleshoot computer issues, install updates, setup and troubleshoot outlook server mail, and configuring computers to use local or server printers
Installing, imaging, and migration with Norton Ghost from old desktops/laptops to new ones
Used Norton Internet Security to secure and clean out malicious threat
Weekly meeting with other IT department about upcoming/current projects
Education
Guilford College, Greensboro, NC May 2016
Bachelor Degree in Computer Technology and Information System with minor in Economics
Projects: Raspberry PI Touchscreen, Data Encryption & Security, Ubuntu on Virtual Box
Programming Language Study: Java, C++, Cobol, Visual Basic, Visual Basic .Net, MS SQL
Degree focus on networking, computer security, operating system, and java