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Customer Service Management

Dubai, Dubai, United Arab Emirates
October 19, 2016

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Sharjah, UAE

Ph : +971-*********

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Extensive knowledge and experiences in academic Library practices and procedures including instructional and information technologies.

Wide and vast knowledge of trends in academic libraries and the use of web authoring tools.

Excellent analytical and organizational skills, strong management, leadership, decision making and public relation skills.

Ability to demonstrate creativity in problem solving.

Ability to work in a collaborative group structure and have the ability to plan project and work activities.

Passionate about reading service oriented and resourceful.

Manage the libraries resources including developing plans for allocation and reallocations of resources.

Excellent verbal and written communication and customer service skills.

Self-motivated and dynamic professional with Master degree in Library Science and passion for working within school Library environment

Genuinely interested in helping to inspire, guide, and build a foundation for children to become curious active and independent lifelong

Recognized as a creative team player with strong interpersonal, organizational and technical skills


Total Experience-19 years

GCC - 03 years

INDIA -16 years

1) Librarian

India International School

Sharjah, UAE

2) Librarian

Shanthi Niketan Indian School

Doha, Qatar

March 2014 - till date

September 2012 to July 2013

1) Senior Librarian

M.E.S. Central School

(ISO 9001 2000 certified C.B.S.E. School)

Tirur, Kerala, India

December 2003 to August 2012

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2) Librarian

Women’s Islamic College

Kannur,Kerala, India

June 2001 to November 2003

3) Librarian

MES Raja Residential School

Calicut, Kerala, India

December 1996 to March 2001

RESPONSIBILITIES Maintenance provided reference services using traditional and electronic resources.

Developed collection management policies and implemented the same

Performed the cataloging of books serials and other library materials.

Handling and managing of library softwares.

Responsible for compilation of subject bibliographies and performed project oriented Selective Dissemination of Information (SDI) services.

Supervision of Library and Information Centers

Responsible for organizing and monitoring various Co-curricular activities.

Performed circulation work, shelves checking and stack

Performing general office duties, multi-tasking and administrative tasks.

Conduction and evaluation of entrance examination for new admissions.

Managing Library tasks, Acquisition of books, technical section

(classification and cataloguing of books) Circulations section, Serial control section, Database management, using open source software, Library automation software and building of digital libraries.

Ensuring proper maintenance of books, soft copies & hard copies

Analyse the root cause of problems and put up plans to resolve them permanently.

Co-ordinate with library staff in solving clientele problems. EDUCATION

MLISC (Master of Library and

Information Science)

Madurai Kamaraj University


Master of Arts (Political science) University of Calicut (2005) BLISC (Bachelor of Library and

Information Science)

University of Calicut (1995)

Bachelor of Arts (Arabic and


University of Calicut (1994)

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Microsoft Word & Excel

Management of Library databases, Library budget tracking and recording.

Extensive working knowledge in various Library Softwares. AFFILIATIONS

Life Member- Indian Library Association


English, Arabic, Malayalam



Date of Birth : 02-12-1970

Sex : Male

Marital status : Married

Religion : Islam

Nationality : Indian

PASSPORT No. : E7528070

Date of expiry :29/09/2023

VISA STATUS : Employment Visa

Date of expiry :24/09/2016

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