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Project Manager Management

Atlanta, Georgia, United States
October 19, 2016

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John Joseph Hughes


***** *********** ****

Johns Creek, GA 30005


Senior I.T. Director - Program & Project Manager - Security Consultant

Service, Support, Projects, Development, Operations, & Infrastructure with Customer-Centric, Quality-Focused Approach.

Senior Director of Information Technologies offering twenty years of expertise in defining global technology architecture and security, developing software solutions, and implementing high-available infrastructure to support multiple business disciplines and technology strategies. Business-oriented leader progressively gaining extensive knowledge by leveraging both current and emerging technologies in industries of beverage/food services, retail, sales, automotive, manufacturing, packaging, electronics, hardware, software, and engineering.

• I.T. Strategy & Execution – developed and executed enterprise I.T. strategies, defined I.T. solutions to support corporate objectives, and implemented cost-effective and scalable technologies that supported transformation and business growth.

• Global I.T. Systems & Operations – architected, deployed, and secured global enterprise I.T. infrastructure and operations. Championed business strategies and I.T. projects while managing culturally diverse local and remote teams.

• Vendor Sourcing, Negotiation, & Relations – fostered strong relationships with vendors and negotiated contracts to reduce costs, improve SLA’s and support, and provide adequate services to meet strategic goals.

• Leadership & Talent Development – attracted and mentored top I.T. talent, inspired excellence, increased quality of customer facing support, and motivated cross-functional teams based on performance and innovation.

Areas of Expertise

• I.T. Transformation & Improvement • Business Strategy & Execution • Global Infrastructure & Security

• Data Center Operations & Support • Policies, Governance, & Controls • Project, Change, & Risk Management

• Business Intelligence & Analysis • Mergers & Systems Integration • Business Continuity & Recovery

• Forecasts, Budgets, & Cost Control • Vendor & Contract Negotiations • Leadership & Talent Management

Professional Experience and Accomplishments

I.T. Security Consultant / Senior Program & Project Manager July 2015 - present

The Coca-Cola Company; Atlanta, GA – The world’s largest beverage company generating more than $1 billion in annual sales.

• Consulted with Network Security and Governance, Risk, and Compliance Departments to plan and manage multi-million dollar global programs and projects. Established a Security Department PMO to prioritize and request funding for projects that remediate audit findings and strengthen current security best practices. Compiled threat analytics to identify vulnerabilities and improve incident response handling.

• Projects included; architected and constructed an internal PKI infrastructure and tools for full certificate/key life cycle management; developed an operations and support team; documented support and maintenance processes; implemented (MFA) Multi-Factor Authentication, (SDP) Software Defined Perimeter, Identity and Privileged Account Management, and (DLP) Data Loss Prevention Tools to secure applications and data; implemented a SOC; managed Data Center and Application Cloud Migration efforts.

I.T. Security Consultant / Owner Sept 2006 - present

Lightning Network Solutions; Johns Creek, GA - Providing technical services for enterprises with inadequate I.T. resources.

• Through the careful assessment of the client’s network infrastructure, security posture, telecommunications, application portfolio, and business procedures, provide recommendations of proposed transformation requirements, upgrades, and enhancements to the client’s existing business processes and network systems, providing technical solutions for future business growth.

• Develop and manage technical related projects for the client’s network infrastructure by utilizing network security best practices and project management methodologies; including vendor selection, RFP’s, staff augmentation, training, hands-on configuration, monitoring, maintenance, and implementation as required.

• My technical abilities, balanced with strong business acumen, assure cost effective and realistic solutions for business continuity, disaster recovery, procedures and policies, capacity, standardization, security, compliance, and customer support. Provide vendor management and contract negotiations with service providers to reduce costs and to assure SLA’s are upheld.

I.T. Security/PCI Consultant / Senior Program/Project Manager Sept 2014 - June 2015

Macys Systems & Technology; Johns Creek, GA – The largest U.S. retail department store by sales with $27.9 billion in revenues.

• Consulted with the Network Security and Compliance Departments on security best practices to build a sustainable and repeatable PCI program. Performed risk assessment, penetration testing, and gap analysis to discover current security posture and potential vulnerabilities. Collected and processed information for the SAQ, AOC, and ROC documentation in preparation for 2015 audit.

• Provided program and project management for multiple IT network security projects including; implementation of SIEM, FIM, IDS/IPS tools; configuration level reviews of network devices, network segmentation; remediation and mitigation of non-compliant findings; validate, update, and document procedures for authentication, patching, and threat monitoring and response management.

Director of I.T. June 2013 – Sept 2014

Millennium Mat; Suwanee, GA - The largest mat manufacturer in the U.S., partnered with Cintas with $4 billion in revenues.

• Responsible for an international multi-site network infrastructure including the daily operations of network engineering, network security, administration, support, ERP/CRM/MRP systems, and Data Center management. Provided strategic leadership and project management for local, contract, and offshore staff of network admins, programmers, order entry, and support for multiple companies.

• Analyzed current systems, future requirements, and developed plans for virtualization, transformation, and migration of outdated systems to a new Data Center and to cloud services. Managed the development of applications, mobile apps, databases, and BI tools in support of sales, manufacturing, and logistics to align with current business objectives and implement best practices.

Director of I.T. Infrastructure Oct 2011 - Feb 2013

Asbury Automotive Group; Duluth, GA - The 5th largest public automotive retailer conglomerate with $4 billion in revenues.

• Management of network operations for multiple Data Centers, 110 sites, 7000 employees, 5500 workstations, and a local and remote staff of 20 engineers, project managers, and support. Responsible for I.T. strategies, infrastructure transformation, project management, hardware/software support, and network security. Accountable for $3.6M operating expense and $10.8M capital budget.

• Responsible for end-to-end technology initiatives including; migration of email systems to Microsoft Office365; refresh of LAN/WAN; Data Center consolidation; centralized Cisco VOIP system; enhance ERP, BI, and data monetization; MDM Strategy; and acquisitions/divestitures. Developed policies for PCI and SOX audits, disaster recovery, business continuity, and e-discovery.

• Implemented network security best practices to meet compliance and reduce vulnerabilities. Consolidated key vendors and renegotiated key vendor’s contracts for cost and SLA’s, realizing an annual savings totaling $2.3 million; Data Center $640k; Hardware/software $380k; Data & Voice circuit redundancy $290k; Microsoft Enterprise Agreement $570k; Network/IPT $435k.

• Championed technology adoption and transformation through continuous process improvements, lead organizational and policy changes, provided clinical data analytics, developed Key Performance Indicators, redefined support SLA’s, advised executive teams and board of directors, and guided Program, Project, and Portfolio Management, all through utilizing ITIL and PMBOK best practices.

Manager of Network Engineering (interim) Jun 2011 - Sep 2011

King and Spalding; Atlanta, GA - An international law firm representing half the Fortune Global 100 in 160 countries.

• Responsible for Data Centers, 17 international sites, storage, data/voice networks, security, project management, and a staff of 10 network engineers. Engaged to evaluate personnel, review procedures, assess risks, turn around productivity, encourage team-building, develop new project plans, and mitigate poorly performing existing projects.

• Managed daily operations of network engineering, network security, network administration, and Data Center management operations. Managed multiple technical projects including; virtualization of servers, SAN upgrades and data migration, implementation of Cisco IP phone system, network security IDS/IPS/threat management tools, and build out new site’s infrastructure.

Manager of Network Operations - North America Nov 2009 - May 2011

Georgia Gulf Corporation; Atlanta, GA - An international chemicals and plastic building supplies manufacturing company.

• Responsible for operations of multiple Data Centers, 55 sites, 300 servers, 3000 workstations, storage, data/voice networks, security, and managing vendors, outsourced contractors, and a technical staff of 30. Led day-to-day operations for network engineering and support, project management, budgeting, and strategic planning. Accountable for annual budget of $10.0 million.

• Developed and budgeted technical project plans for the transformation of outdated systems and initiated the convergence and virtualization of the enterprise network infrastructure, Data Centers, and business systems in alignment with business objectives. Fostered collaboration to build stronger relationships within the I.S. department, with heads of the business units, and end users.

• Managed several hardware and software projects including; implementing network security best practices, migration of email systems to Gmail; virtualization and consolidation of systems and applications; upgrades to Oracle Financial modules and a consolidation of disparate business units’ general ledgers and financial data to facilitate better SOX controls and reporting methods.

Manager of Systems Integration - North America June 2007 - Jan 2009

EskoArtwork; Kennesaw, GA - A global, industry leading packaging, CAD, and graphics software development company.

• Responsible for a global services department providing custom software development to expand business through functional enhancements, data integration, and business intelligence. Managed multi-cultural and diverse project teams of 100+ personal including customers, analysts, developers, and engineers. Accountable for project sales and delivery of $5.0 million annual revenue.

• Managed projects of various complexity, duration, and cost for ERP, MIS, BPM, PLM, MRP, B2B, and CRM implementation and integration projects consisting of SAP, JDE, Oracle Financials, Sage, Microsoft Dynamics, and proprietary systems, enabling interoperability of data, collaboration, and security between the company’s core applications and a customer’s business systems.

• Improved efficiency, productivity, and profitability through process improvement and successfully delivering quality projects on-time and on budget while maintaining a profit margin of 20% by creating attainable project objectives. Primary contact between the key stakeholders and the project team, while traveling extensively locally and internationally to customer’s sites to initiate and deliver projects, and to architect, plan, and monitor resources pertaining to full lifecycle development of new and on-going projects.

Director of Technology June 2003 – July 2006

Differential Solutions, Inc.; Norcross, GA - A cutting edge software development and structural engineering firm.

• Responsible for managing the network and telecommunications infrastructure, managed department personnel of 25 for I.T., Software Development, Support, Training, QA, Sales, and Marketing, planned daily operations and budgets, hired and disciplined employees, performed evaluations, and enforced policies. Accountable for annual budget of $8.2 million.

• Presented business strategies, budgets, and resource requirements to Advisory Board, partners, and investors to obtain capital. Administered company’s I.T. service offerings and support, internal infrastructure, network security, intellectual property, trademarks, copyrights, patents, venture capital term sheets, IPO regulations, SOX compliance, and investor/partner agreements. Experienced in RFP’s and negotiating service level contracts and procurement/purchasing/leasing with major vendors.

Supervisor of I.T. Aug 1995 – June 2003

Denso Manufacturing Tennessee, Inc.; Maryville, TN - A Tier 1 Japanese automotive electronics manufacturing plant.

• Responsible for a 24x7 technical staff of 20 members providing network services for the production, inventory, and logistics systems by maintaining network infrastructure, including all network related production equipment and robotic machinery. Accountable for an annual budget of $15.5 million.

• Architected and implemented a plant wide LAN/WAN including 100 servers, 700 workstations that supported 400 employees and 70 production lines. Managed a $10 million enterprise-wide project including defining, developing, testing, training, and successfully implementing a paperless drawing/program delivery/version control/ system making a global impact for five plants in three countries. Traveled for international training in best practice methodologies, Six Sigma, Kaizen, JIT, ISO, information systems, programming, and production plant layout for expanding operations, production, and facilities, to pass stringent quality assurance audits.

Technical Proficiencies

CISSP, PMP, ITIL, SSBB, MCSE, Microsoft through Windows 10 & Server 2012, Active Directory, DNS, DHCP, TCP/IP, FTP, MPLS, PRI, SIP, SCCM, SCOM, Unix, Linux, AS/400, MS Office, Project, Visio, SharePoint, SQL, Crystal Reports, IIS, Apache, Exchange, Office365, Gmail, Lotus Notes, Oracle, Backup, Antivirus, Imaging, Visual Studio, C++, C#, .NET, SOA, ActiveX, Java, Perl, PHP, SAP, JDE, Oracle E-Business, Dynamics, Sage, NetSuite, PeopleSoft, MS CRM, Salesforce, Act!, EDI, Cisco IOS, routers, firewalls, switches, load balancers, WAN accelerators, HP, Dell, IBM, Data Centers, NOC, SOC, servers, workstations, laptops, tablets, smartphones, barcode scanners, BYOD, SAN, NAS, EMC, NetApp, Citrix, VMWare, Hyper-V, WAN, LAN, WLAN, Wi-Fi, VPN, DMZ, VOIP, UC, PBX, Saas, IaaS, PaaS, UCaaS, QOS, IPSec, MDM, IDS/IPS, DLP, IDM, SIEM, FIM, TACACS, PKI, RSA, ACL RBAC, Endpoint, MFA, SDP, Splunk, CyberArk, security tools, etc.

Education & Certifications

Master of Business Administration, I.T. Management, Florida Institute of Technology, Melbourne, FL.

Bachelors of Science in Organizational Management, Tusculum College, Greeneville, TN.

Associates of Science in Mathematics, John C. Calhoun, Decatur, AL.

Post college education and distinctive courses in Computer Science, Business, Sales, Security, Compliance, and Management.

Corporate training in Best Practices; Kaizen, Kanban, JIT, COBIT, ISO/IEC 9001, 20000 and 27002, PCI DSS, HIPPA, and SOX.

CISSP - Certified Information Systems Security Professional.

PMP - Project Management Professional, PMI Certification.

ITIL V3 - Information Technology Infrastructure Library.

SSBB - Six Sigma Black Belt, corporate certified.

MCSE - Microsoft Certified Systems Engineer.

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