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Customer Service Manager

Location:
London, Greater London, United Kingdom
Salary:
28000
Posted:
October 19, 2016

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MAGDALENA LAPKOUSKA

Flat **, * Lambarde Square

Greenwich

London

SE10 9GB

Mobile: 077*-***-****

Email: acw4wg@r.postjobfree.com

Professional Experience

PA/Office Manager, Perucchetti Plastering Ltd, London June, 2016 - present time

Assist and provide support to Director:

Supporting the Director in all aspects of diary management, booking travel and accommodation;

Book-keeping duties, including creating project estimate and invoices for clients;

Liaising with high-profile private and commercial clients;

Overseeing large projects from quotation to completion, including overseeing sub-contractors on individual projects;

Assisting with general marketing and advertising, including contacting industry magazines and creating bi-monthly newsletters;

PA/Office Administrator, Paris Optical Ltd (wholesale division) – Eye Emporium Group, London October, 2015 – June, 2016.

Assist and provide support to Director:

Diary Management;

Expenses;

Liaising with Property Agents;

Preparing tax returns.

Manage the daily operations of the business:

Process orders (solving returns, crediting) from customers including picking, invoicing and dispatching;

Liaising with customers on the daily basis;

Preparation of annual accounts for Limited companies, Sole traders, Partnerships, LLP’s;

Daily wide variety of clerical and administrative tasks;

Basic accountancy;

Assisting the field rep to grow sales;

Market Researcher, Perspective Research Services, London March, 2015 – September, 2015

Conducting phone researches in English, Polish and Russian. Receptionist-administrator of Resource and Documentation Centre, European Institute for Gender Equality (EIGE) in Vilnius, Lithuania (working language – English). June, 2013 – August, 2014

Hosting/leading events related to gender equality such as seminars, exhibitions, film screenings, presentations, conferences, interviews, workshops etc.

Implementing ideas/visions on promoting EIGE Recourse and Documentation Centre and securing high attendance rate;

Displaying and organising publications and other materials;

Participating in EUROGENDER – electronic European Network on Gender Equality which is an online collaborative platform hosted on EIGE’s website; following its databases;

Making presentations about EIGE and RDC for various organisations, groups, workshops etc.;

Promoting/advertising information and collaborating with related organisations;

Monitoring accurate statistics and internet website news. Manager/curator in the art gallery “Znad Wilii” in Vilnius, Lithuania. March, 2012 – May, 2013; February, 2007 – January, 2011

Ensuring smooth day-to-day running of the gallery;

General administration, budgeting, finance and accounts;

Project management;

Cataloguing acquisitions and keeping records and archives;

Maintaining ongoing promotion and advertising of the gallery;

Planning, organising, presenting and marketing exhibitions and shows, including responsibility for public relations;

Promoting and selling artists' work, through both exhibitions and personal contacts;

Working closely with individual artists and developing relationships with new artists. Principal Secretary/Assistant to Head of Representation (HoR) of the European Commission Representation in Lithuania, Vilnius.

February, 2011 – February, 2012

Planning and organising the calendar for the head of mission in cooperation with other staff, managing travel arrangements;

Ensuring successful preparation of meetings, conferences and events, reception of visitors, protocol matters;

Coordinating briefing materials, etc.

Finance Administrator, Workmates Ltd., London, UK. June, 2006 – December, 2006

Working with databases, collecting and processing statistical data;

Answering incoming telephone calls;

Registering documents;

Working with specific registration IT program.

Languages

English – Fluent; Polish – Native; Lithuanian – Native; Russian – Advanced. Skills

Excellent IT skills and general interest in technology. Software: MS Office, Excel, Outlook, SAGE, Xero, Optix, Adobe Photoshop, Lightroom;

Internet savvy and excellent knowledge in its internet environment and e-commerce;

Ability to prioritise work and manage time effectively – multi-tasking and prioritising workload;

Experience of working for Director level or above – excellent interpersonal skills and the ability to communicate at all levels;

Planning, problem solving, organisational ability - and always one step ahead;

Politeness, tact and discretion, for dealing with any confidential information;

Research and investigative skills - understanding the wider business issues and its strategy;

Creativity and thinking outside the box.

Good knowledge of digital and film photography.

Education

BA Social Work, Mykolas Romeris University, Vilnius September, 2004 – June, 2008

Disciplines included criminal, labour law, fundamentals of economics, sociology, psychology, volunteering and other professional development and supervision in Social Work;

Included 2 month internship in Vilnius Regional Probation Service. Other Courses and certificates

Training course in economics "Trends in Global and EU Economy" given by the finance expert Jekaterina Rojaka, 2011 (November) – 2012 (January);

Training in economics given by Violeta Klyvienė, Senior Baltic Economist, Danske Bank A/S;

Clear Writing in English by Hannah Shipman (www.englishteacher.lt);

First aid and medical emergencies;

I am a graduate of a secondary Fine Arts school – “Language of Arts”. Interests

Photography and Arts, Travelling, Cinema, Books.

References

Available on request



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