SNAPSHOT
~ Soft Skills Training, Behavioral Training, Customer Centricity, Training at Banks, MDP Training, Inductions, Product Training, Insurance technical Training
~ Bank Branch Cascade ~ Insurance Management ~ Business Development ~
PROFILE
sCommitted professional with 11+ years of proven experience in, Soft Skills/Sales/MDP Training/Behavioral Training/Insurance Technical Training, Retail, etc
sExperienced Trainer, having conducted interventions on Inductions, Product & Process Training, Bank Branch Cascade, TTTs, Skills & behavioral Training, MDP’s, IRDA Refresher Training/Evaluation, Trigger Base Training
sHas extensively handled all aspects of Insurance/Bank Training, Branch Management, Strategic Business Development, Customer Service, Relationship Management and Team Management, leading cross-functional teams to enhance operational efficiency and product sales performance across the team groups
sManaged the Training functions of four Bank Zonal /Regional Offices: Delhi, Chandigarh, Ludhiana, Jaipur, Meerut, Karnal & Jalandhar for Bank of India & Union Bank of India and 630 Bank Branches, HDFC Bank, Standard & Charted Bank & Yes Bank.
sHas successfully trained personnel of Bank of India & Union Bank, HDFC Bank, Standard & Charted Bank, Yes Bank, Insurance Sales Officer/Asst. Relationship Manager/ Territory Managers/Area Heads/Regional Heads of the company for Banca & Advisor/Development Manager/Branch Manager of the various Agency Sales Channels and Alternate Channel
sPossesses excellent Communication, Interpersonal and Problem-Solving Skills, and is well versed in providing business intelligence-based solutions to address clients’ concern
sSkillful in Motivating, Training & Mentoring Bank Officials, Team members/new Inductees effectively; has a remarkable grasp of Risk Analysis, Competitor’s Activities, Market Survey and Research Analysis techniques
TRAININGS CONDUCTED
Name of the Organization
Type of Training
Audience Handled
Leaseplan India Ltd
Sales Training (Product & Selling Skills)
Managerial, Supervisory & Frontline
Tata Motors Ltd.
Sales Training
Frontline & Supervisory
Aditya Birla Group
Sales training
Frontline & Supervisory
Panasonic India Ltd.
Sales Training
Frontline & Supervisory
Shapoorji Pallonji Construction Co.Ltd.
Conflict Management
Supervisory, Managerial
Shapoorji Pallonji Construction Co.Ltd.
Power of Positive Thinking
Supervisory, Managerial
Anchor Containers Ltd.
Team Management
Supervisory, Managerial, Senor Management
Tata Motors Ltd.
Experiential Learning
Frontline
Panasonic India Ltd.
Skills Training
Frontline & Supervisory
Cummins India Ltd.
Customer Centricity
Frontline
Bank of India/Union Bank/HDFC Bank/Yes Bank/Standard & Charted Bank
Customer Centricity/Stress Management/Golden Years/Customer Behavior/Basics of Financial Market/Insurance Product Training/Selling Skills Trainin
Frontline, Supervisory, Managerial
Bajaj Allianz Life Insurance Co. Ltd.
Management Development Program /Leadership Training/Train The Trainer
Supervisory, Managerial
Star Union Dai-ichi Life Insurance Co. Ltd.
Presentation Skills/Train The Trainer/Induction/Product Training/Skills Training/Sales Training/Insurance as a Technical Subject
Supervisory, Managerial & Frontline
Reliance Life Insurance Co.Ltd./Bharti Axa Life Insurance Co.Ltd./HDFC Life Insurance Co.Ltd.
Induction/Product Training/Skills Training/Sales Training/Insurance as a Technical Subject
Frontline, Supervisory & Managerial
KEY AREAS
Bank Branch cascade
Customer Centricity at Bank
Bank Regional & Branch Office Operations
Training & Mentoring
Marketing & Business Development
Training Interventions
Insurance Planning
Client Relationship Management
Training Need Analysis
CAREER ACCOMPLISHMENTS
sWon “Sword of the Region Contest”. The only contest for Trainers
sWinner of “Bravo Award for Excellence “ 2009-2010
s“Crown & Star” holder for March’10 Unlimited Trainer’s Premier League
sWinner of the “Value Champion Award”
sWinner of the “Mission Everest Contest”
ORGANISATIONAL SCAN
Working as Freelance Trainer 16.03.2016 till date
Star Union Dai-ichi Life Insurance Co.Ltd,Delhi Sales Training Manager Jun’2011 to 15.03.2016
Bajaj Allianz Life Insurance Co.Ltd., Delhi State Training Manager July'2008 to 22.06.2011
Reliance Life Insurance Co. Ltd, Jamshedpur Training Manager Nov'07 to 1st July'08
Bharti Axa Life Insurance Co .Ltd, Jamshedpur Associate Manager - Training May’07 to 13th Nov’07
HDFC Standard Life Insurance Co. Ltd, Orissa Training Officer Oct ’05 to 2nd May’07
ICICI Prudential Life Insurance Co. Ltd, Jamshedpur Unit Manager Nov’03 to 28th Sept’05
BCL Financial Services Ltd, Jamshedpur Manager Resources Sept’93 to 31st Oct’03
Latham India Ltd, Jamshedpur Field Sales Executive Nov’ 92 to 16th Sept’ 93
Softcorp Computers P. Ltd, Jamshedpur Sales Manager Feb’ 91 to Nov’ 92
Real Value Appliances P. Ltd, Jamshedpur Marketing Officer April’ 90 to Feb’ 91
Arc Horn Global Systems P. Ltd, Jamshedpur Sales Representative Jan’ 88 to April’ 90
KEY FUNCTIONAL ACCOUNTABILITIES
sTraining of Middle level Management employees of corporates
sImparted trainings for Bank Officials of Bank of India,Union Bank, HDFC Bank, Standard & Charted Bank & Yes Bank, Insurance Sales Officer/Asst. Relationship Manager/ Territory Managers/Area Heads/Regional Heads of the company for Banca & Advisor/Development Manager/Branch Manager of Agency Channels
sCoordinated and managed four Regional Offices Delhi, Chandigarh, Ludhiana, Jaipur & three BOs Meerut, Karnal & Jalandhar
sEnsured quality Training Interventions leading to performance/productivity enhancement
sCoordination with Head Office regarding MIS, Compliance & Audit requirements
sTraining programs conducted:
a) Inductions b) Product & Process Training c) Bank Branch Cascade d) Skills Training e) TTTs
f) Customer Centricity g) Behavioral Training h) MDPs i) IRDA Refresher j) Golden Years K) Communication l) Presentation Skills m) Trigger Base Trainings
m)Team Building n) Leadership o) Stress Management p) Time Management
sHandled Training & Development of Insurance Sales Officers/Relationship Managers/ Financial Sales Consultants/Branch Managers for Direct Marketing, Banca & Group departments in complete North India
sConducted Product Trainings, Skills Trainings, Inductions, Management Development Programmes
sHandled TTTs and quality improvement of trainers by doing audit evaluations and regular interventions for a team of 16 trainers
sResponsible for training & development of employees of all five banks as well as company’s employees
sTrained & developed of Insurance agents/Sales managers/Channel Partners for the Agency, Third Party Distribution, Channel Development Associates, Affinity & Rural departments
sImparted Product Training, Skills Training, IRDA Refreshers, Inductions and Productivity enhancement programmes
sRecruited agents, managed business mobilization, development of Team with hundred & twenty licensed team members.
sWinner of Mission Everest Contest. Zonal Manager Club Member.
sHandled mobilisation of Fixed Deposits, Debentures. Sale & Purchase of Government Securities. Heading Jamshedpur office with team of twelve sales executives’ five operation staff & team of 200 agents
Prime Areas of Training
Soft Skills, Behavioral Training, MDPs, Inductions, Selling Skills, Work Life Balance, Time Management Skills, Communication Skills, Team Building skills, Leadership, Train The Trainer Workshop, Goal Setting, Problem Solving & Decision Making Skills, Corporate Grooming & Etiquette, Customer Care & Service Excellence, Interpersonal Skills, Coaching & Feedback, Facilitation Skills, Financial Planning, Bank Branch & RO/ZO operations planning
ACADEMIC CREDENTIALS
B.Com. (IInd Divn) Ranchi University 1988
CERTIFICATIONS
sLicentiate from Insurance Institute of India, May'2009
sPassed AMFI- Adviser Module, April'2008
sPursuing Associate-ship from the Insurance Institute of India
sHDFC SLIC, .2005 – Disha – Selling Skills Programme
sBajaj Allianz 2010- Velocity – The most prestigious leadership progrmme
PERSONAL CREDENTIALS
LANGUAGES KNOWN : English, Hindi, Bangla, Punjabi, and Bhojpuri
DATE OF BIRTH : 10th January 1968
REFERENCES : Available on Request