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Soft Skills, Behavior & Management Deelopment Trainer

Location:
Delhi, India
Posted:
October 19, 2016

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Resume:

SNAPSHOT

~ Soft Skills Training, Behavioral Training, Customer Centricity, Training at Banks, MDP Training, Inductions, Product Training, Insurance technical Training

~ Bank Branch Cascade ~ Insurance Management ~ Business Development ~

PROFILE

sCommitted professional with 11+ years of proven experience in, Soft Skills/Sales/MDP Training/Behavioral Training/Insurance Technical Training, Retail, etc

sExperienced Trainer, having conducted interventions on Inductions, Product & Process Training, Bank Branch Cascade, TTTs, Skills & behavioral Training, MDP’s, IRDA Refresher Training/Evaluation, Trigger Base Training

sHas extensively handled all aspects of Insurance/Bank Training, Branch Management, Strategic Business Development, Customer Service, Relationship Management and Team Management, leading cross-functional teams to enhance operational efficiency and product sales performance across the team groups

sManaged the Training functions of four Bank Zonal /Regional Offices: Delhi, Chandigarh, Ludhiana, Jaipur, Meerut, Karnal & Jalandhar for Bank of India & Union Bank of India and 630 Bank Branches, HDFC Bank, Standard & Charted Bank & Yes Bank.

sHas successfully trained personnel of Bank of India & Union Bank, HDFC Bank, Standard & Charted Bank, Yes Bank, Insurance Sales Officer/Asst. Relationship Manager/ Territory Managers/Area Heads/Regional Heads of the company for Banca & Advisor/Development Manager/Branch Manager of the various Agency Sales Channels and Alternate Channel

sPossesses excellent Communication, Interpersonal and Problem-Solving Skills, and is well versed in providing business intelligence-based solutions to address clients’ concern

sSkillful in Motivating, Training & Mentoring Bank Officials, Team members/new Inductees effectively; has a remarkable grasp of Risk Analysis, Competitor’s Activities, Market Survey and Research Analysis techniques

TRAININGS CONDUCTED

Name of the Organization

Type of Training

Audience Handled

Leaseplan India Ltd

Sales Training (Product & Selling Skills)

Managerial, Supervisory & Frontline

Tata Motors Ltd.

Sales Training

Frontline & Supervisory

Aditya Birla Group

Sales training

Frontline & Supervisory

Panasonic India Ltd.

Sales Training

Frontline & Supervisory

Shapoorji Pallonji Construction Co.Ltd.

Conflict Management

Supervisory, Managerial

Shapoorji Pallonji Construction Co.Ltd.

Power of Positive Thinking

Supervisory, Managerial

Anchor Containers Ltd.

Team Management

Supervisory, Managerial, Senor Management

Tata Motors Ltd.

Experiential Learning

Frontline

Panasonic India Ltd.

Skills Training

Frontline & Supervisory

Cummins India Ltd.

Customer Centricity

Frontline

Bank of India/Union Bank/HDFC Bank/Yes Bank/Standard & Charted Bank

Customer Centricity/Stress Management/Golden Years/Customer Behavior/Basics of Financial Market/Insurance Product Training/Selling Skills Trainin

Frontline, Supervisory, Managerial

Bajaj Allianz Life Insurance Co. Ltd.

Management Development Program /Leadership Training/Train The Trainer

Supervisory, Managerial

Star Union Dai-ichi Life Insurance Co. Ltd.

Presentation Skills/Train The Trainer/Induction/Product Training/Skills Training/Sales Training/Insurance as a Technical Subject

Supervisory, Managerial & Frontline

Reliance Life Insurance Co.Ltd./Bharti Axa Life Insurance Co.Ltd./HDFC Life Insurance Co.Ltd.

Induction/Product Training/Skills Training/Sales Training/Insurance as a Technical Subject

Frontline, Supervisory & Managerial

KEY AREAS

Bank Branch cascade

Customer Centricity at Bank

Bank Regional & Branch Office Operations

Training & Mentoring

Marketing & Business Development

Training Interventions

Insurance Planning

Client Relationship Management

Training Need Analysis

CAREER ACCOMPLISHMENTS

sWon “Sword of the Region Contest”. The only contest for Trainers

sWinner of “Bravo Award for Excellence “ 2009-2010

s“Crown & Star” holder for March’10 Unlimited Trainer’s Premier League

sWinner of the “Value Champion Award”

sWinner of the “Mission Everest Contest”

ORGANISATIONAL SCAN

Working as Freelance Trainer 16.03.2016 till date

Star Union Dai-ichi Life Insurance Co.Ltd,Delhi Sales Training Manager Jun’2011 to 15.03.2016

Bajaj Allianz Life Insurance Co.Ltd., Delhi State Training Manager July'2008 to 22.06.2011

Reliance Life Insurance Co. Ltd, Jamshedpur Training Manager Nov'07 to 1st July'08

Bharti Axa Life Insurance Co .Ltd, Jamshedpur Associate Manager - Training May’07 to 13th Nov’07

HDFC Standard Life Insurance Co. Ltd, Orissa Training Officer Oct ’05 to 2nd May’07

ICICI Prudential Life Insurance Co. Ltd, Jamshedpur Unit Manager Nov’03 to 28th Sept’05

BCL Financial Services Ltd, Jamshedpur Manager Resources Sept’93 to 31st Oct’03

Latham India Ltd, Jamshedpur Field Sales Executive Nov’ 92 to 16th Sept’ 93

Softcorp Computers P. Ltd, Jamshedpur Sales Manager Feb’ 91 to Nov’ 92

Real Value Appliances P. Ltd, Jamshedpur Marketing Officer April’ 90 to Feb’ 91

Arc Horn Global Systems P. Ltd, Jamshedpur Sales Representative Jan’ 88 to April’ 90

KEY FUNCTIONAL ACCOUNTABILITIES

sTraining of Middle level Management employees of corporates

sImparted trainings for Bank Officials of Bank of India,Union Bank, HDFC Bank, Standard & Charted Bank & Yes Bank, Insurance Sales Officer/Asst. Relationship Manager/ Territory Managers/Area Heads/Regional Heads of the company for Banca & Advisor/Development Manager/Branch Manager of Agency Channels

sCoordinated and managed four Regional Offices Delhi, Chandigarh, Ludhiana, Jaipur & three BOs Meerut, Karnal & Jalandhar

sEnsured quality Training Interventions leading to performance/productivity enhancement

sCoordination with Head Office regarding MIS, Compliance & Audit requirements

sTraining programs conducted:

a) Inductions b) Product & Process Training c) Bank Branch Cascade d) Skills Training e) TTTs

f) Customer Centricity g) Behavioral Training h) MDPs i) IRDA Refresher j) Golden Years K) Communication l) Presentation Skills m) Trigger Base Trainings

m)Team Building n) Leadership o) Stress Management p) Time Management

sHandled Training & Development of Insurance Sales Officers/Relationship Managers/ Financial Sales Consultants/Branch Managers for Direct Marketing, Banca & Group departments in complete North India

sConducted Product Trainings, Skills Trainings, Inductions, Management Development Programmes

sHandled TTTs and quality improvement of trainers by doing audit evaluations and regular interventions for a team of 16 trainers

sResponsible for training & development of employees of all five banks as well as company’s employees

sTrained & developed of Insurance agents/Sales managers/Channel Partners for the Agency, Third Party Distribution, Channel Development Associates, Affinity & Rural departments

sImparted Product Training, Skills Training, IRDA Refreshers, Inductions and Productivity enhancement programmes

sRecruited agents, managed business mobilization, development of Team with hundred & twenty licensed team members.

sWinner of Mission Everest Contest. Zonal Manager Club Member.

sHandled mobilisation of Fixed Deposits, Debentures. Sale & Purchase of Government Securities. Heading Jamshedpur office with team of twelve sales executives’ five operation staff & team of 200 agents

Prime Areas of Training

Soft Skills, Behavioral Training, MDPs, Inductions, Selling Skills, Work Life Balance, Time Management Skills, Communication Skills, Team Building skills, Leadership, Train The Trainer Workshop, Goal Setting, Problem Solving & Decision Making Skills, Corporate Grooming & Etiquette, Customer Care & Service Excellence, Interpersonal Skills, Coaching & Feedback, Facilitation Skills, Financial Planning, Bank Branch & RO/ZO operations planning

ACADEMIC CREDENTIALS

B.Com. (IInd Divn) Ranchi University 1988

CERTIFICATIONS

sLicentiate from Insurance Institute of India, May'2009

sPassed AMFI- Adviser Module, April'2008

sPursuing Associate-ship from the Insurance Institute of India

sHDFC SLIC, .2005 – Disha – Selling Skills Programme

sBajaj Allianz 2010- Velocity – The most prestigious leadership progrmme

PERSONAL CREDENTIALS

LANGUAGES KNOWN : English, Hindi, Bangla, Punjabi, and Bhojpuri

DATE OF BIRTH : 10th January 1968

REFERENCES : Available on Request



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