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Sales Customer

London, Greater London, United Kingdom
October 19, 2016

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Personal Information

Name: K.M. Iqbal Moni

Contact Address 62a Gaysham Avenue, Gants Hill, Essex, IG2 6TB

Phone No Mobile: 074********, Home: 020********


Employment History

Present Job

26 October 2015 till date


Nespresso Coffee Specialist


400 Oxford Street


London United Kingdom

Sales and Customer Services:

• Welcome the Boutique clientele and identify their needs.

• Confidently advise both prospect and Club Members on Nespresso’s premium products and services.

• Register new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase.

• Inspire Club Members to discover the art of coffee tasting and develop their curiosity about our full range of luxury products.


• Maximise the sale of all Nespresso’s premium products presented in the Boutique (coffee, machines and accessories).

• Actively manage the database on a daily basis and permanently update customer records.

• Check payments in accordance with the defined procedure.

• Manage cash till and is responsible for cash discrepancies.

Other Experiences:

1.M&M’s World London 23 October 2014 to 21 October 2015

1 Swiss Court

Leicester Square

London W1D 6AP


Position: Sales Associates

Lead the sales team from the front by showing how to sale and up sale

Floor plan, Sales plan, Sales Team Rota, Motivate sales team

Conducting pre meeting before starts the shift to motivate sales team

Discussing type, quality and number of merchandise required for purchase

Recommend merchandise based on individual requirements

Advising customers on utilization and care of merchandise

Providing advice to clients regarding particular products or services

Explaining the use and advantage of merchandise to customers

Answering customers’ queries and concerns

Maintaining sales records for inventory control

2. London Guildhall College 22 November 2012 to Oct 2014

67-75 New Road

White Chappel

London E1 1HH


Business Development Officer

Creating new business opportunity and initiative to increase the revenue

Customer Services and sales face to face or over the phone

Provide support and Program for study as per student’s need and qualification.

Making Business plan according to UKBA rule for foreign student..

Keeping business plan always up to date that meet the co’s goals and objectives.

Attended workshops, foreign student hunt shows, and seminars to keep up-to-date on changes in the academic rules and policy for the foreign students.

Kept Contact professional advisors such as an accountant, banker and/or lawyer to provide expert information about business.

3.The Change Group International Plc 3rd August 2010 to November 2012

Second Floor, Meridien House

42 Upper Berkeley Street, London W1H 5EP

Tel: 020********, Fax: 020********

Position: Foreign Currency Sales Consultant (Cashier)

1. Foreign Currency exchange (Buy and Sell)

2. Initiative for hitting target and up sale

3. Monitoring Money Laundering Protection

4.Counting large amount of local and foreign currency

5. Stock verification

6. Money remit to other branches of the same company

7. Cashing up

8. End of the day Report of stock and balance

4. The original Tour 8Th March 2010 to 2nd August 2010

Jews Row

Wands worth


SW18 1TB

Position: Sales and Promotion Staff

Selling correct Ticket as per customer need or demand

Customer Services

Helping Possible customer to give direction about the exciting places

Description about exciting places

Cash Handling

Cashed up and submission report end of the day

5. AEG Group – Thames Clipper 27th February 2009 –March 2010

(Providing Commuter Transport Services)

Customer Services Assistant

Unit 12, The Riverside Building, Trinity Buoy Wharf

64 Orchard Place, London E14 0JY

Selling correct Ticket as per customer need or demand

Checking ticket pier as well as inside the boat

Supervise ticket seller

Make Sure Customer has got right kind of Ticket with actual price

Safety Announcement and Announcement when the boat arrive station

Prepare the vessel for the customer’s journey very pleasant

Giving right direction and helping tourist about the idea of London exciting place

Cashing up end of the day

Academic Qualifications

MBA – International Business

University of East London, United Kingdom

Result: “CREDIT” (60%-69% Marks)

Completion Year – 2004

B.Com (Hons)-Finance and Banking (1994)– Finance (1995)

University of Dhaka, Bangladesh

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