Customer Service Management
Resume:
BROOKE V. NEUBER **********@*****.***
Neenah, Wisconsin 54956
Summary
Compassionate Caregiver with experience providing assistance to seniors and disabled adult residents. Committed to helping residents maintain the highest possible level of independence and living a full, dignified life within the comfort of their living quarters. Skilled in working with residents to improve overall wellbeing and health through personal care and positive, energetic engagement.
Highlights
Care plans and documentation
Schedule management
Compliance and safety-conscious
Companionship and engaging activities
Professional Experience
Mediation administration
Meal preparation
Mobility, grooming and bathing assistance
First Aid & CPR certified
Mayflower Assisted Living
Caregiver
Care for up to 21 different residents
Prepare meals for up to 19 different residents and feed 2 residents
Follow care plan, and safety practices
Follow each residents medication times
Helping others with toileting, bathing, personal hygiene and dressing
Document abnormal behaviors and report any new or unusual symptoms to management
Help residents with activities
Preform helping with light housekeeping
Alten Haus Assisted Living Neenah, Wisconsin
Caregiver March 2016 – June 2016
Care for up to 11 different residents
Prepare nutritious meals for up to 17 residents and feed up to 3 residents
Follow care plan, company regulations, and safety practices at all times
Manage resident schedules and administer medications
Hands-on experience with toileting, bathing, personal hygiene, and dressing
Document behaviors and report abnormalities or new symptoms to management
Remove and report safety hazards and report issues to management and/or family
Engage residents in gentle activities including one-on-one conversations, puzzles/coloring, reading, coloring, and movies
Provide companionship for emotional well-being
Perform light housekeeping duties
B R O O K E N E U B E R Page 2
Tom’s Drive In Restaurant Neenah, Wisconsin
Crew Trainer May 2015 – May 2016
Server June 2013 – April 2015
Provide superior customer service
Train new hires and cross-train other crew members
Communicate with customers regarding orders, comments, or complaints
Accept and compute customer orders and payments using cash registers, make change as needed
Relay food orders to cooks through computerized ordering system; Notify kitchen back-line of special orders
Prepare and cook simple foods and beverages, such as burgers, wraps, salads, or coffee using proper safety precautions and sanitary measures
Select food items from serving or storage areas and place them in eat-in and takeout bags
Prepare and serve cold drinks, frozen milk drinks, or frozen desserts by using drink-dispensing, milkshake, or frozen ice cream machines
Clean and organized eating, service, and kitchen areas; Restock supplies or food items as necessary to maintain inventory
Education
Neenah High School Neenah, Wisconsin
Senior September 2012 – Present
Fox Valley Technical College Appleton, Wisconsin
Nursing Assistant Fall 2015
College Mathematics Fall 2015
Written Communication Spring 2016
Health Care Courses and Certifications
Residents Rights
Client Group
Challenging Behaviors
Assessments of Residents ISP Development
CPR Certification
Provision of Personal Care
Dietary Training
Standard Precautions
Fire Safety
First Aid/Choking and Medication
Volunteerism
Christine Ann Domestic Abuse Services, Inc.
Winnebago County Literacy Council
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