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Customer Service Management

Location:
Neenah, Wisconsin, 54956, United States
Posted:
October 19, 2016

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Resume:

920-***-****

BROOKE V. NEUBER acw4qt@r.postjobfree.com

*** ****** ******

Neenah, Wisconsin 54956

Summary

Compassionate Caregiver with experience providing assistance to seniors and disabled adult residents. Committed to helping residents maintain the highest possible level of independence and living a full, dignified life within the comfort of their living quarters. Skilled in working with residents to improve overall wellbeing and health through personal care and positive, energetic engagement.

Highlights

Care plans and documentation

Schedule management

Compliance and safety-conscious

Companionship and engaging activities

Professional Experience

Mediation administration

Meal preparation

Mobility, grooming and bathing assistance

First Aid & CPR certified

Mayflower Assisted Living

Caregiver

Care for up to 21 different residents

Prepare meals for up to 19 different residents and feed 2 residents

Follow care plan, and safety practices

Follow each residents medication times

Helping others with toileting, bathing, personal hygiene and dressing

Document abnormal behaviors and report any new or unusual symptoms to management

Help residents with activities

Preform helping with light housekeeping

Alten Haus Assisted Living Neenah, Wisconsin

Caregiver March 2016 – June 2016

Care for up to 11 different residents

Prepare nutritious meals for up to 17 residents and feed up to 3 residents

Follow care plan, company regulations, and safety practices at all times

Manage resident schedules and administer medications

Hands-on experience with toileting, bathing, personal hygiene, and dressing

Document behaviors and report abnormalities or new symptoms to management

Remove and report safety hazards and report issues to management and/or family

Engage residents in gentle activities including one-on-one conversations, puzzles/coloring, reading, coloring, and movies

Provide companionship for emotional well-being

Perform light housekeeping duties

B R O O K E N E U B E R Page 2

Tom’s Drive In Restaurant Neenah, Wisconsin

Crew Trainer May 2015 – May 2016

Server June 2013 – April 2015

Provide superior customer service

Train new hires and cross-train other crew members

Communicate with customers regarding orders, comments, or complaints

Accept and compute customer orders and payments using cash registers, make change as needed

Relay food orders to cooks through computerized ordering system; Notify kitchen back-line of special orders

Prepare and cook simple foods and beverages, such as burgers, wraps, salads, or coffee using proper safety precautions and sanitary measures

Select food items from serving or storage areas and place them in eat-in and takeout bags

Prepare and serve cold drinks, frozen milk drinks, or frozen desserts by using drink-dispensing, milkshake, or frozen ice cream machines

Clean and organized eating, service, and kitchen areas; Restock supplies or food items as necessary to maintain inventory

Education

Neenah High School Neenah, Wisconsin

Senior September 2012 – Present

Fox Valley Technical College Appleton, Wisconsin

Nursing Assistant Fall 2015

College Mathematics Fall 2015

Written Communication Spring 2016

Health Care Courses and Certifications

Residents Rights

Client Group

Challenging Behaviors

Assessments of Residents ISP Development

CPR Certification

Provision of Personal Care

Dietary Training

Standard Precautions

Fire Safety

First Aid/Choking and Medication

Volunteerism

Christine Ann Domestic Abuse Services, Inc.

Winnebago County Literacy Council



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