Find Jobs Find CVs Employers acw4qm@r.postjobfree.com

Edit

Add Experience

Edit

Edit

Add Education

Edit

Add Military Service

Andrew Coughlan

Maidenhead

Desired Job Type: Part-time

Work Experience

Custome Service Duty Manager

British Airways Heathrow - Middlesex

May 1977 to Present

Customer Service Duty Manager

British Airways - London Heathrow Airport

May 1977 to August 2003

Responsibilities

Attended a all sections morning meeting to which services were Red (over-booked). I would advise all departments which flights I intend to run a vol scheme on (to look for volunteers to take a later service in return for compensation).

Certain shifts I would be responsible for our World Traveller Cabins (economy). On other shifts I would be in charge of our European Services managing queue lengths and requesting more desks be open to clear the back log of un-checked customers. I would be in charge of our Premium Cabins ( Concorde, First Class and Club World ). On a rotating basis I would be in overall charge and could make decisions alongside our Customer Service Manager. Accomplishments

Ensuring our customers experienced my company even during difficult situations. For example if a customer had excess baggage, I made the final decision as to how much they had to pay in accordance with Corporate regulations.

Making sure everyone had the very best experience of BA and would return again. I have worked with A-list celebrities and overseen our Royal Flights. Skills Used

I thrive on Customer Service and am very much a people orientated person. I am a tri linguist and speak German and French fluently having lived there for 6 months in each and having A-levels in both. I am able to make fair, but final decisions and think on my feet.d I am able to remain calm in every eventuality and have flown to most countries in Europe East and West. As well as around the world several times, this has given me a first hand experience of diverse cultures and their various mores and folkways.

I am numerate and highly articulate and willing to intervene in most situations backing up my staff and having the ability to change the goal posts.

Calm, logical thinking, ability to ask for guidance if needed. Not ashamed to take a risk and accept responsibility for actions taken. A greatly responsible nature. I have had the High Life and now would like to keep busy with a part-time customer focused job. I am totally flexible but am only able work a maximum of 16 hours per week due to my BA pension regulation.

I do not care what shifts are available, I have worked nightshifts, early shifts, late shifts and double shifts as per my monthly rota.

Education

1969 to 1976

Skills

Skill

O level Eng.Lang, Lit. Religion, French, German,Maths.,Music,Chemistry and biology, Psychology Ex. Graphics Design, Inventory Management, Legal Research. Experience

7 years

Add Cancel

Links

Link Address

acw4qm@r.postjobfree.com

Ex. Address of your blog, personal homepage, Facebook, or Twitter profile. Add Cancel

Military Service

Continue

Who can see your CV?

Public

Your CV will be visible to anyone, in

accordance with our terms. Your phone

number and email address are only

provided to employers you apply to. Your

street address is visible only to you.

Private

Your CV is not visible. Employers cannot

find your CV, but you can attach it when

you apply to a job.

Delete your CV

acw4qm@r.postjobfree.com - 077******** Private

©2015 Indeed - Cookies, Privacy and Terms

Add Award

Add Certification

Add Group

Add Patent

Add Publication

Edit

Awards

Certifications

Groups

Patents

Publications

Additional Information

A level German, French English Literature and English Language extended Shakespearian studies under taken and a very keen interest in Tennis, Classical music and the arts. All undertaken at college in Horsforth West Yorkshie.

Continue

Contact this candidate