Sign in

Manager Customer Service

Phoenix, Arizona, United States
October 19, 2016

Contact this candidate


Haitham Shabo

**** * ****** **** ***. **** Chandler, AZ 85226


Skills: Logistics, Warehouse Management, Shipment Tracking, Billing, Office Management, Administration


Customer Availability Process (CAP 2) Team Associate


6085 W Chandler Blvd Chandler, AZ 85226

September 2016 to present

Maintains Inventory

Maintains Merchandise presentation by Stocking and rotating

Receiving and stocks merchandise throughout the facility and organize and maintains the backroom by following safety, cleaning, and operating procedure; utilizing equipment appropriately ; maintain modular integrity; receiving, sorting, staging and delivering merchandize; and completing paperwork, logs, and other required documents.

Zoning merchandise

Lead Logistics Specialist

Halliburton Services LLC -Erbil, Iraq

September 2011 to July 2016

Analyzed and implemented logistics plans that may affect the production, distribution, and inventory or finished products in order to enhance product flow.

Analyzed, participated in development, and implemented logistics plans affecting the production, distribution, and inventory of finished products. Conducted distribution and network studies, monitored inventory and analyzes requirements in order to develop strategies to achieve desired delivery times and order fill rates.

Maintained appropriate records and prepared reports.

Provided activity and status reports to management and followed up all import and export of items sent by agents and dealers to Iraq, sending all items, samples including preparation of all necessary documentation like Packing Lists & Commercial invoices and MSDS requirements

Coordinated and attend the meetings with Oil customer companies in Kurdistan Region (North Iraq) and prepared CCR (Customers Contact Report).

Prepared trucking sheets for all shipments.

Worked on SAP to follow up our shipments.

Prepared all necessary documents and confirmation for the shipments (Packing List, Commercial Invoice, PODs) and send them to Customer.

Followed up arrival, customs clearance, PODs, etc.) For all export/import shipments, as specified by Customer Standard Operating Procedures.

Checked all AWBs and CMRs coordinating with the brokers at all Borders.

Logistics Coordinator Assistant

Golf Keystone Petroleum International -Erbil, Iraq

April 2009 to September 2011

Coordinated transportation activities of the shipments to assure timely and efficient delivery of specimens address all specimen shipping concerns to ensure all deliveries are on time.

Assessed and responded to situations where standard procedures have failed in resolving a logistic issue and refer the problem to the Director of Operations to be addressed.

Prepared Levy exemption letter to Ministry of Natural Resource to import/export equipment through borders and send them to the field.

Prepared Material Requisitions (MR) and purchased various materials for Offices and all GKPI drilling locations coordinating with Logistic and Procurement Manager.

Assistant to the Country Manager

Arrakis Geodynamics -Erbil, Iraq

October 2008 to April 2009

Maintained executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences with other oil companies, and maintains his travel schedule.

Represented the country manager by attending meetings in the Country's absence. Prepared reports by collected and analyzed information for Oil Companies working in Kurdistan Region North Iraq.

Supported Country Manager with administrative and customer service efforts.

Maintained Inventory Database for all the Equipment that we have at the office and our warehouse.

Prepared invoices, reports, memos, letters, financial statements and other documents.

Perform general office duties such as ordering supplies, maintaining records management systems for the office and for the Oil Camp Field. Prepared agenda and make arrangement for Country Manager.

Administration Assistant

Dar Al-Handasah (Shair and Partner) Consultant -Erbil, Iraq

April 2006 to October 2008

Read and Routed incoming mail, located and attached appropriate file to correspondence to assist employees in dealing with correspondence.

Composed and produced routine correspondence. Worked with construction Resident Engineer, assisting as required with field related report and documents and other miscellaneous tasks.

Organized and Maintained file system-filling correspondence and other records.

Prepared outgoing mail and correspondence, including e-mails, requests.

Prepared Attendance sheet and time card for all staff. Made copies of correspondence or other printed material as required.

Prepared weekly and monthly report. Ordered Stationary, Cleaning Items and Office Equipment for all staff.

Prepared Leave request for all staff and their leave balance.

Office Manager

VEGA/USAID (Volunteer for Economic Growth Alliance) -Erbil, Iraq

April 2005 to April 2006

Office Manager

Reviewed the Training Surveys for completeness in accordance with the VEGA-PSDI Training Provisions and made Inventory and put The VEGA Tag for Each VEGA/PSDI Equipment and prepared Lists for all these items.

Trained Management including (Logistic with Transportation).

Processed requests for training to the Training Coordinator/Business Advisor. Prepares certificates of training and training attendance.

Coordinated with the Regional Program Supervisors, Regional Program Coordinators and Business Advisors

Coordinated with the Grant Supervisors, M&E and Executive Officer’s Office.

Performed administrative and correspondence pursuant to the Executive Officer’s directions.

Reviewed the Travel requirements for the RPCs and Arbil Staff. Prepared weekly, monthly and quarterly reports relating to Transportation.

Scheduled the Driver’s assignments the personnel being supported.

Public Affairs Assistant/ Finance Assistant/Grants

Research Triangle International (RTI) -Erbil, Iraq

April 2003 to April 2005

Produced a daily English summary of local and regional newspapers.

Helped and create campaigns (audio-visual, print and grassroots activities) to raise awareness and inform the public of program activities.

Prepared grants payments summary (for each payments). Prepared grants update status report and send to Baghdad (Capital of Iraq).

Arranged and maintaining all grant documents (filling).

Entered of all financial statements into the data base, including purchase order, delivery milestone schedules, voucher payments, delivery milestone completion reports, and final closeout report.

Monitored grants closing, if it’s finished or not (if closed we want completion report). Checked financial payments (vouchers) for all grants.

Administration Officer/ Accounting (Volunteer)

Ankawa Social Youth Club -Erbil, Iraq

February 2011


Basic Management and Supervisory Skills/ 2004 (RTI, Erbil, Iraq)

Business Center Managements, Develop A Marketing Plan, Accessing Capital and Human Resource/ 2004 (Volunteers for Economic Growth Alliance)

Management and Administration Training (Amman-Jordon)/ 2005

(Volunteers for Economic Growth Alliance)

Petroleum Warehousing Management (Amman-Jordon)/ 2010

(Gulf Keystone Petroleum International)


Bachelors in Chemistry, College of Science (Erbil, Iraq), 1996

Contact this candidate