Gladys H. Nicolas

acw4ov@r.postjobfree.com

acw4ov@r.postjobfree.com

Mobile #: +971**-*******

PERSONAL DATA:

DATE OF BIRTH: 28/12/1983

BIRTH PLACE: MANILA,

PHILIPPINES

HEIGHT: 5'3 1/2"

WEIGHT: 100 lbs.

LANGUAGE: TAGALOG &

ENGLISH

GENDER: FEMALE

PASSPORT #: EC 1813641

VISA STATUS: RESIDENCE

EDUCATIONAL ATTAINMENT:

ASIAN COLLEGE OF SCIENCE AND

TECHNOLOGY (2000 - 2004)

Computer Science and

Information Technology

(Bachelor’s Degree)

STO. TOMAS DE VILLANUEVA

PAROCHIAL SCHOOL (1996 -

2000) Secondary level

KALUMPANG ELEMENTARY

SCHOOL (1990 - 1996)

Elementary level

CAREER OBJECTIVE:

To establish a growth in my career by finding a

challenging position. To meet my competencies, capabilities, skills, education experience and expertise. And enable myself to contribute to the growth of the organization.

PROFESSIONAL BACKGROUND:

TELCON INTERNATIONAL MARINE ENG. SERVICES LLC,

Dubai, UAE. (December 08, 2013 – Present)

RECEPTION OFFICER CUM ADMIN ASSISTANT

Receive, direct and relay telephone messages and fax messages. Maintain the general filing system and file all correspondence. Respond to public inquiries by coordinating to each Telcon International Group’s Divisions (Telcon Facilities Management Services, Telcon General Trading, Telcon Signs, and Telcon International Marine).

Provide word-processing and secretarial support.

Maintains safe and clean reception area by complying with procedures, rules, and regulations.

Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Contributes to team effort by accomplishing related results as needed.

Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department. Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.

Preparing LPO and Quotation for both manpower and

equipment supply to the clients and sub-contractor. Updating manpower, company’s license, and vehicle’s mulqias details.

Monthly update of office’s first aid kit and fire extinguisher. Monthly update of clients and vendors list.

Monthly update of employee’s contact details.

Handles internal transmittal of documents.

TWG tea Salon and Boutique, Dubai UAE.

(April 15, 2013 – August 26, 2013)

FOOD & BEVERAGE SUPERVISOR

Ensures that guest receives quality service by

providing work direction for restaurant staff.

Ensures that the dining room is ready for guests by checking over all condition of restaurant regularly. Performs all service duties of the restaurant.

Coaches staff to achieve restaurant’s revenue goal. Utilizes supervisory skills, effective communication, and motivation to maximize employee productivity

and satisfaction.

FISH & CO. RESTAURANTS PTE. LTD. Singapore,

Singapore (July 19, 2011- September 25, 2012)

RESTAURANT SUPERVISOR/IN-CHARGE

Manage the Labor Costing both Back of the House and Front of the House.

Manage the Repair and Maintenance Issue for both

BOH and FOH.

Payroll Manager and Schedule Manager for both BOH

and FOH.

Maintains the par level needed by the restaurant.

Provide accurate and standard training needed by the staffs.

Recruit/hire prospective and efficient staffs.

Initiate and involve with the company’s goals and

principles.

THE PEARL QATAR (HOSPITALITY

DVELOPMENT COMPANY), Qatar.

TSE YANG CHINESE RESTAURANT

(February 24, 2010 – May 24, 2011)

RESTAURANT SUPERVISOR (Opening Team)

Ensures that the restaurant is neat, orderly condition. Have a good presentation-show skill.

Controls ongoing basis the level of service standards. Establishes controls for beverages as per the food and beverage policies.

Implements and controls the policies and regulations related to staff health and safety, grooming service and hygiene.

Controls the beverage cost, making sure that it is always as set by the F & B policies and procedures. Coordinating and reporting directly to the manager. Facilitates the restaurant accurately.

Supervising the shift even the manager is not around. Establish the day’s priorities and assign production and prepare task to the staff to execute.

Requisition the day’s supplies and ensure that they are received and stored accurately.

Take physical inventory of specified food items for daily inventory.

Check and ensure that all opening duties are

completed to standard.

Monitor performance of staff and ensure all

procedures are completed to the department

standards.

Document pertinent information in the logbook and

follow up on items noted during the shifts.

SHERATON DEIRA HOTEL DUBAI, Dubai, UAE.

(April 30, 2006 – Nov. 19, 2009)

THE TERRACE Restaurant

RESTAURANT/COFFEE SHOP CAPTAIN

Providing excellent service to the guest with

appropriate standard.

Assisting and attending to the guest's needs.

Offering Ala Carte Menu including beverages,

cocktails, and wines.

Conducting proper training and supervising the staff. Preparing daily set-up.

Handling and cashiering MICROS.

Preparing daily financial and beverage reports

AL BUSTAN ROTANA HOTEL, DUBAI CREEK'S

FLOATING RESTAURANTS, OUTSIDE CATERING,

Dubai, UAE. (Dec.,2005 - Feb.,2006 )

WAITRESS

Preparing daily set-up.

Assisting and attending guest's needs.

VISION IN LIFE PHILIPPINES INC.Manila,

Philippines (July 2005 - Dec., 2005 )

MARKETING ASSISTANT

Marketing and Promoting Micromatic Products.

FIL-PACIFIC APPARELL CORPORATION (March

2005 – April 2005)

ADMIN ASSISTANT

Installing Programs, Encoding, Tech Support for

Trouble Shooting

DUNKN' DONUTS PHILS. INC.

(Sept., 2002 - Feb., 2003 )

SERVICE CREW AND PRODUCTION ASSISTANT

Serves as a service crew and counter person.

Production of merchandise and goods.

KNOWLEDGE AND SKILLS:

PASSIONATE AND HARDWORDKING.

READS AND COMPREHENDS SIMPLE

INSTRUCTIONS, SHORT CORRESPONDENCE,

AND MEMOS.

APPLIES COMMON SENSE UNDERSTANDINGS

TO CARRY OUT DETAILED, BUT UNINVOLVED,

WITTEN OR ORAL INSTRUCTIONS; DEALS

WITH PROBLEMS INVOLVING A FEW

CONCRETE VARIABLE IN STANDARDIZE

SITUATION.

PROVEN ABILITY TO ORGANIZE RESTAURANT

PROMOTIONS TO DRIVE BUSINESS’ GOALS.

CERTIFICATION ON PREVIOUS TRAININGS IN

FOOD SERVICE.

PRIORITIZE, ORGANIZE AND DELEGATE WORK

ASSIGNMENTS.

CLEAR THINKER, ANALYZE AND RESOLVE

PROBLEMS, EXERCISING GOOD JUDGEMENT.

HAVE A LEADER IN ME

KNOWLEDGEABLE ABOUT SOME WINES AND

COCKTAILS.

PERFORM JOB FUNCTIONS WITHOUT DIRECT

SUPERVISION

GOOD PUBLIC RELATIONS TALENT.

ABILITY TO WORK WITH DIVERSE

NATIONALITY.

COACHES AND TRAINS SUBORDINATES

ACCORDINGLY.

COMPUTER PROFICIENT.

TRAININGS AND SEMINARS CERTIFICATES:

Details can provide upon request.

PROFESSIONAL AND CHARACTER REFERENCES:

Details can provide upon request.

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