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Manager Management

Hamilton Township, New Jersey, United States
October 19, 2016

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*** ****** ****** *****: 347-***-****

Hamilton, NJ 08629 Email:

Administrative & Relationship Management Professional

A top-performing Administrative and Relationship Management Professional with extensive experience in various industries. Highly skilled in day-to-day office administration, including client services, human resource management as well as managerial support and schedule coordination. Proven track record of effective communication and organization, assisting in accurate decision making and providing actionable recommendations to problems as they arise.

Areas of Expertise

Administrative Operations

Managerial Support

Strategic Planning/Analysis

Personnel Management

Training & Development

Client Services

New Business Development

Relationship Management



Budget/Forecast Management

Microsoft Word, Excel, Outlook, SBT, Peachtree

Professional Experience

O’BRIEN’S RESPONSE MANAGEMENT LLC (Formerly Witt/O’Brien’s, O’Brien’s Response Management, Inc. & O’Brien’s Oil Pollution Services, Inc.), Plainsboro, NJ

Nov 2005 – Oct 2016

Assistant Manager, Business Development, Vessel Services (Nov 2012 – Oct 2016)

Processed planning as well as Certificates of Financial Responsibility for client vessels with the Federal government in addition to both Alaska and CA State regulations; ensured compliance when calling the US in addition to local (Alaska and CA) through maintaining up-to-date knowledge of evolving Federal and State Regulations.

Established and maintained relationships with state employees to communicate on a regular basis regarding vessel management; communicated updates on status with clients through liaising with state employees.

Consistently ensure vessels are financially covered in calling ports.

Act as broker for clients when vessels are planned to sail in Federal Waters.

Maintained database and spreadsheets of work and monies for submission to A/P for accurate invoicing; reviewed and approved all invoices pertaining to documentation processed.

Spearheaded the compilation of Year-End forecasts to determine which clients would need coverage at the beginning of the year, and to ensure coverage and documentation are in place for New Year.

Corresponded with clients and authority personnel through emails and phone calls, responding to any inquiries and coordinating appropriate updates, as needed.

Manager, Client Services (Nov 2007 – Nov 2012)

Oversaw 2 team supervisors in charge of 6 client specialists each; reported directly to the Executive VP, handling all office matters in their absence.

Standardized employee training and development opportunities to ensure all client specialists were trained in their specialized areas; maintained clear communication to provide performance feedback, and to cultivate a positive work environment.

Liaised both in person and via e-mail and phone with USCG, EPA and other State Agencies to ensure accurate and smooth operations; provided recommendations on cost efficiency methodology.

Represented the organization during conferences, in performing mock oil-spill processes.

Acted as point of contact for any client and employee issues and concerns to escalate actions as needed, providing actionable recommendations and complex problem solving tactics.

Regularly queried database to ensure vessels were allocated evenly among client specialists.

Attended weekly meetings with supervisors to provide status updates and progress reporting, as well as detailed goal outlining and planning.

Met with USCG in D.C. as well as California to establish a positive working relationship, ensuring elimination of deficiencies; future meetings held were to discuss changes or introduction of regulations, as opposed to deficiency reporting.

Oversaw onboarding of new hires as needed, and provided Year-End evaluations for all personnel.

Previous positions include Project Manager for O’Brien’s Oil Pollution Services, Inc., Operations Manager for P.J. Kids, LLC, Administrative Supervisor/Credit Manager for Primex International, and First Cost Division Manager for Markon Footwear.


Computerized Accounting, Drake Business School, Staten Island, NY

Notary Public for the State of New Jersey

Volunteer Experience

Animal Rescue Volunteer

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