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Customer Service Sales

Location:
Manama, Capital Governorate, Bahrain
Salary:
1000
Posted:
October 18, 2016

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Resume:

LOELA CADAYDAY ARMENIA

Present Location : Riffa, Bahrain

Contact No: +973-********

E-mail Address: acw4nt@r.postjobfree.com

Performance Summary : Courteous, dependable Receptionist with 8+ ‘years’ experience in performing a wide range of receptionist, sales & marketing work, clerical and administrative tasks, demonstrate talent in resolving customer complaints, handling high volume phone calls and answering customer queries. Exceptional verbal and written communication skills with a track record of multi-tasking, problem-solving and prioritizing work.

Qualities and Skills

Trustworthy

Maintains good correspondence

Self-motivated

Presentable personality

Multitasking abilities

Initiative

Confidence

Patience

Interpersonal skills

MS - Word

MS – Excel

Internet Browsing and E-mail

PERSONAL INFORMATION:

NAME: LOELA C. ARMENIA

DATE OF BIRTH: SEPT. 21, 1986

PLACE OF BIRTH : NEGROS ORIENTAL, PHILIPPINES

MARITAL STATUS : SINGLE

COURSE : DIPLOMA IN HOTEL & RESTAURANT TECHNOLOGY

YEAR : 2003 – 2007

PLACE & YR GRADUATED :

BOHOL ISLAND STATE UNIVERSITY, PHILS. YEAR 2007

NATIONALITY : FILIPINO

LANGUAGES KNOWN :

ENGLISH / TAGALOG

PASSPORT DETAILS :

Passport No. EC0752892

Date issued 03 APRIL 2014

Expiry Date 02 APRIL 2019

Place issued DFA NCR NORTH EAST

CPR # 860932656

Expiry Date 12/Sep/2016

WORK EXPERIENCE :

SENIOR RECEPTIONIST

SPHINX HEALTH CLUB & SPA – RIFFA, BAH

(Dec. 04, 2014 - Present)

Welcomed members and guests, and make sure they had an excellent workout

Tour assessment inside the Fitness area and start Negotiating Membership and Packages

Multi tasking work between Spa and Fitness Gym both dealing sales and promoting each packages for slimming, massage, facials and Fitness Membership.

Attend Seminar for Thalgo Spa Product – Learning and Observe about the proper technique of Facial, usage and benefits of Spa product.

Reviewing Sales Performance and Balance Target Report aiming to achieved monthly sales / annual Targets

Kept current records of Client whereabouts and availability

Transmitted information or documents of Client using computer

Scheduled personal training sessions / maintained and update appointment calendars

Collected payments, renewed memberships, and resolved billing issues

Filed and maintained records . sorted, distributed, or prepared mail & messages

Assist client inside Fitness Area and introduce their coach assigned

Update Aerobic Classes in Instagram

RECEPTIONIST

SAN ROCK HOTEL – MANAMA, BAH

(September 01, 2011 – September 01, 2013)

Deal with all enquiries in a professional and courteous manner in person

on the telephone or via e-mail.

Administer all reservations, cancellations and no-shows in line with

company policy.

Keep up to date with current promotions and hotel pricing to provide

information to guests.

Fulfill all reasonable requests from guests to ensure their comfort, Conduct

regular security checks throughout the day and report any security issues

to line manager.

Report any maintenance issues immediately to line manager, including all

furniture and equipment.

Provide reports, as required, for housekeepers and management.

Be responsible for evacuation in case of emergency. Acting as first point of

contact for guests and the emergency services.

Obey all company policies and procedures.

SPA - RECEPTIONIST

HOLIDAY ISLAND RESORT & SPA – Maldives

(Feb. 2010 – June 2011)

Be Responsible for over all marketing communications and public relations strategies of the Spas targeted markets including planning, marketing and sales objectives.

Develop and work closely with Hotel’s Sales Team to create new business opportunities for the spas through Hotel stays and corporate events.

Greet the customers with enthusiasm and professionalism while always providing the highest level of exceptional customer service

Works closely with the Spa Manager to discuss, promote and sell on

going products and treatments in daily basis

Proactively follow up clients for treatments such as (massage, facial, skin & hair treatment )

and schedules them for an appointment

Process all monetary transactions accurately using a Point of Sale System

Follow up all menu’s, mailed inquiry, and gift card purchases

on a timely basis

Answer the phone in a professional and knowledgeable manner to obtain

appropriate information and to address the customer’s needs

Assist clients/members to book an appointment for a “Day Spa experience,”

Surveys and keeps reception desk, retail, drink and surrounding areas in an

orderly and clean appearance

Closes the Point of Sales system, balances the drawer and checks all receipts for accuracy and adjusts any errors made during and at the end of shift

Completes and files paperwork and assists with projects as needed

Regular attendance on the job is required as an essential function of the job

Works effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner

RECEPTIONIST

SOLEDAD SUITES – BOHOL CITY, PHILS

(Feb.2008 – Feb.2010)

• Greeted, assisted and directed guests, workers, visitors and the general public

• Answered all incoming calls and handled caller’s inquiries

• Provided office support services so as to ensure efficiency

• Responded to guests and public inquiries

• Received, directed and passed on telephone fax messages

• Directed employees, guests and general public to the right staff member

• Maintained a sufficient record of office supplies

• Provided word-processing and clerical support

• Picked up and delivered the mail

• Maintained the common filing system and file all letters

• Coordinated the repair and maintenance of office supplies

• Provided administrative services to the office manager

RECEPTIONIST

EL PORTAL INN & RESTAURANT– BOHOL, PHILS

(June 2006 – July 2007)

• Greet guests appropriately as they arrive and depart

• Route customers to appropriate places within the hotel

• Make reservations on phone and in person

• Take messages and route appropriately

• Review accounts and charges during check out

• Arrange tours and transportation for guests as required

• Manage wake up calls and handles incoming calls



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