LOELA CADAYDAY ARMENIA
Present Location : Riffa, Bahrain
Contact No: +973-********
E-mail Address: acw4nt@r.postjobfree.com
Performance Summary : Courteous, dependable Receptionist with 8+ ‘years’ experience in performing a wide range of receptionist, sales & marketing work, clerical and administrative tasks, demonstrate talent in resolving customer complaints, handling high volume phone calls and answering customer queries. Exceptional verbal and written communication skills with a track record of multi-tasking, problem-solving and prioritizing work.
Qualities and Skills
Trustworthy
Maintains good correspondence
Self-motivated
Presentable personality
Multitasking abilities
Initiative
Confidence
Patience
Interpersonal skills
MS - Word
MS – Excel
Internet Browsing and E-mail
PERSONAL INFORMATION:
NAME: LOELA C. ARMENIA
DATE OF BIRTH: SEPT. 21, 1986
PLACE OF BIRTH : NEGROS ORIENTAL, PHILIPPINES
MARITAL STATUS : SINGLE
COURSE : DIPLOMA IN HOTEL & RESTAURANT TECHNOLOGY
YEAR : 2003 – 2007
PLACE & YR GRADUATED :
BOHOL ISLAND STATE UNIVERSITY, PHILS. YEAR 2007
NATIONALITY : FILIPINO
LANGUAGES KNOWN :
ENGLISH / TAGALOG
PASSPORT DETAILS :
Passport No. EC0752892
Date issued 03 APRIL 2014
Expiry Date 02 APRIL 2019
Place issued DFA NCR NORTH EAST
CPR # 860932656
Expiry Date 12/Sep/2016
WORK EXPERIENCE :
SENIOR RECEPTIONIST
SPHINX HEALTH CLUB & SPA – RIFFA, BAH
(Dec. 04, 2014 - Present)
Welcomed members and guests, and make sure they had an excellent workout
Tour assessment inside the Fitness area and start Negotiating Membership and Packages
Multi tasking work between Spa and Fitness Gym both dealing sales and promoting each packages for slimming, massage, facials and Fitness Membership.
Attend Seminar for Thalgo Spa Product – Learning and Observe about the proper technique of Facial, usage and benefits of Spa product.
Reviewing Sales Performance and Balance Target Report aiming to achieved monthly sales / annual Targets
Kept current records of Client whereabouts and availability
Transmitted information or documents of Client using computer
Scheduled personal training sessions / maintained and update appointment calendars
Collected payments, renewed memberships, and resolved billing issues
Filed and maintained records . sorted, distributed, or prepared mail & messages
Assist client inside Fitness Area and introduce their coach assigned
Update Aerobic Classes in Instagram
RECEPTIONIST
SAN ROCK HOTEL – MANAMA, BAH
(September 01, 2011 – September 01, 2013)
Deal with all enquiries in a professional and courteous manner in person
on the telephone or via e-mail.
Administer all reservations, cancellations and no-shows in line with
company policy.
Keep up to date with current promotions and hotel pricing to provide
information to guests.
Fulfill all reasonable requests from guests to ensure their comfort, Conduct
regular security checks throughout the day and report any security issues
to line manager.
Report any maintenance issues immediately to line manager, including all
furniture and equipment.
Provide reports, as required, for housekeepers and management.
Be responsible for evacuation in case of emergency. Acting as first point of
contact for guests and the emergency services.
Obey all company policies and procedures.
SPA - RECEPTIONIST
HOLIDAY ISLAND RESORT & SPA – Maldives
(Feb. 2010 – June 2011)
Be Responsible for over all marketing communications and public relations strategies of the Spas targeted markets including planning, marketing and sales objectives.
Develop and work closely with Hotel’s Sales Team to create new business opportunities for the spas through Hotel stays and corporate events.
Greet the customers with enthusiasm and professionalism while always providing the highest level of exceptional customer service
Works closely with the Spa Manager to discuss, promote and sell on
going products and treatments in daily basis
Proactively follow up clients for treatments such as (massage, facial, skin & hair treatment )
and schedules them for an appointment
Process all monetary transactions accurately using a Point of Sale System
Follow up all menu’s, mailed inquiry, and gift card purchases
on a timely basis
Answer the phone in a professional and knowledgeable manner to obtain
appropriate information and to address the customer’s needs
Assist clients/members to book an appointment for a “Day Spa experience,”
Surveys and keeps reception desk, retail, drink and surrounding areas in an
orderly and clean appearance
Closes the Point of Sales system, balances the drawer and checks all receipts for accuracy and adjusts any errors made during and at the end of shift
Completes and files paperwork and assists with projects as needed
Regular attendance on the job is required as an essential function of the job
Works effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner
RECEPTIONIST
SOLEDAD SUITES – BOHOL CITY, PHILS
(Feb.2008 – Feb.2010)
• Greeted, assisted and directed guests, workers, visitors and the general public
• Answered all incoming calls and handled caller’s inquiries
• Provided office support services so as to ensure efficiency
• Responded to guests and public inquiries
• Received, directed and passed on telephone fax messages
• Directed employees, guests and general public to the right staff member
• Maintained a sufficient record of office supplies
• Provided word-processing and clerical support
• Picked up and delivered the mail
• Maintained the common filing system and file all letters
• Coordinated the repair and maintenance of office supplies
• Provided administrative services to the office manager
RECEPTIONIST
EL PORTAL INN & RESTAURANT– BOHOL, PHILS
(June 2006 – July 2007)
• Greet guests appropriately as they arrive and depart
• Route customers to appropriate places within the hotel
• Make reservations on phone and in person
• Take messages and route appropriately
• Review accounts and charges during check out
• Arrange tours and transportation for guests as required
• Manage wake up calls and handles incoming calls