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Customer Service Manager

Northwood, Ohio, United States
October 18, 2016

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Tammy Uher

419-***-**** (mobile)

Walbridge, Ohio


Invoicing assistant with 13-years experience in invoicing, office management, retail management, and customer service. Broad knowledge of accounting principles, and general office management. Interested in pursuing a retail management, accounting, or customer services position.



Walmart Inc.

January 2003 - Present (13 years 8 months) • Perrysburg, Ohio

Compare invoices from suppliers to receiving reports, identify discrepancies, research invoices as needed, authorize invoice payments, and submit claims according to company policy for credits to the home office.

Respond to member questions about merchandise, such as product location and availability

Compare daily detail report to weekly summaries to ensure that the monthly journal balances

Work with central office and vendors to correct discrepancies of store journal when discrepancies are found

Manage the daily operations and supervision of three receiving associates, including verifying overages and shortages in receiving area

Assist other departments and office staff with reports and data analysis

Provide Invoicing communications to the other internal departments at store and provide central communications to other stores in district

Customer Service Manager:

Monitored and maintained cash levels for all associates and registers to ensure the availability of appropriate funds and the accuracy of cash drawer balances

Assisted associates with refunds, check approvals, layaway approval, bankcard transactions, and financial service transactions

Ensured effective communication with customers to answer questions and provide assistance

Lead Safety Team Member responsible for safety checks, fire drills, and provide demonstrations on slips, trips, and falls

Assistant Manager

Petro Stopping Centers

November 1997 - Present (18 years 10 months) • Perrysburg, Ohio

Process deposits and sales reports daily, hiring, scheduling, payroll processing and supervision of associates. Managed accounts payable, general ledgers, and monthly inventories. Ordering and merchandising of all products for retail sales.


WestShore Auto & Truck Repair

January 2001 - January 2003 (2 years ) • Toledo, Ohio

Maintain accounts payable and receivables, payroll, deposits, Invoicing, filing and data entry of employee jobs and customers.


University of Toledo

Some College Coursework Completed

1991 - 1992

Sent from my Verizon 4G LTE Smartphone

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