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Customer Service Human Resources

Pompano Beach, Florida, United States
October 18, 2016

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Lynda Pierre

Coconut Creek, FL *****

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Hard-working professional with many years of experience in payroll, business practices, and human resources.

• Business/ Project Management – Organized, take-charge professional with exceptional follow-through abilities and detail orientation. Effectively prioritize a broad range of responsibilities to consistently meet tight deadlines.

• Analytical Skills – Handing complaints, and settling customer’s disputes or conflicts. Identify the development needs of others, training and mentoring others to improve their knowledge or skills.

• Communication/ Interpersonal Skills – Highly articulate and effective communicator. Possess strong interpersonal skills; work effectively with individuals on all levels. Respect cultural differences in business practices. Listen attentively, assess situations, question assumptions, and propose well-considered solutions.



ROYALTY CONSULTANT Miramar, Fl 01/2015-Sept 2016

Process payroll for organization bi-weekly

Implemented new payroll system

Managed all sales, transitions, and clients’ accounts

Monitor all clients account to ensure that each client gets great customer service

Oversee billing

Monthly close of accounting (books)

Document all clients’ calls and concerns in the client portal.

Maintains payroll information by designing systems; directing the collection, calculation, and entering of data.

Updates payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, and job titles, and department/ division transfers.

Pays employees by directing the production and issuance of paychecks or electronic transfers to bank accounts.

Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.

Determines payroll liabilities by approving the calculation of employee federal and state income and social security taxes, and employer's social security, unemployment, and workers compensation payments.

Balances the payroll accounts by resolving payroll discrepancies.

Provides payroll information by answering questions and requests.

Maintains payroll guidelines by writing and updating policies and procedures.

Complies with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.

Payroll Analyst

Health Solutions– Sunrise, FL 08/2013-11/2014

• Maintains payroll-related accounts and is responsible for the reconciliation and accuracy of one or more accounts within the company complex accounting system (Sage 500).

•Determines and recommends the need for new accounts and revisions in the current accounting structure.

•System Administrator for Workforce Now 6.0, Virtual Edge Professional & Salute, Enterprise Time and Attendance, HRB and GL Interface.

• Researches and advises payroll department, and the Controller concerning the accounting treatment of complex transactions.

• Performed periodic internal audits of various payroll areas and prepare materials for external auditors and Government Census

Other duties performed such as daily reporting of new hires, weekly reporting of headcount, maintain organizational chart and company directory within Workforce Now.

Assist in New Hire Orientation

Run Yearly Census Report, Worker’s Compensation Audits, Respond to Employment Verifications in a timely manner.

Verify Employee New Hire information is imported correctly into Workforce Now, by running a daily audit report

Run a data comparison report between HRB and Payroll (PayExpert) to make sure all data is flowing correctly.

Serve as System Administrator to Employees, Staff and Executives.

Human Resources/Payroll Specialist

Unified Physicians Management – Boca Raton, FL 06/2012-08/2013

• Reported Directly to Human Resources Director

•Processed payroll for more than 300 OB/GYN care centers in the State of Florida, Georgia, and North Carolina.

• Coordinated OSHA Trainings

• On the Project Team for conversion from ADP to Ultipro and Novatime

• Entered all new hire information in ADP System and Ultipro System

• Assist in all 401k and benefit, qualifying events, open enrollment etc…

• Go-Live Process, Setting up State Accounts and SUI Accounts

Researching all tax notices that was received.

Human Resources Coordinator/Payroll Coordinator

National Healing Corp.– Boca Raton, FL 06/2008-03/2012

• Reported Directly to Controller.

• Responsible for processing payroll on a bi-weekly and monthly payroll cycles for wound care hospital employees and medical directors.

• Processed payroll for more than 750 employees.

• Process Bonuses and Commissions by payments

• Process Payroll Accruals Monthly along with Prepaid Journal Entries and also expensed Journal Entries

.• Process and review employment application to evaluate qualifications or applications.

Reconciled Insurance adhoc files that come from Cigna, United HealthCare, and Guardian

Human Resources Coordinator/Payroll Coordinator

National Healing Corp.– Boca Raton, FL

Payroll Cost Reports when needed

Enter all new employees in ADP Product Software HRB

Provided Check Requests to Accounts Payable

Scan all new documents into SCERis program(Document Management Program)

Knowledge of Multi-Jurisdiction, local, state, city and school district taxes

Knowledge on how to apply for SIT and SUI.

Process terminations through the payroll system.

Answer all payroll related questions regarding employee’s pay checks. (Deductions, Garnishments, Taxes, Overtime and Paid Time Off Hours)

Serve as ADP System Administrator.

Designated as liaison with ADP regarding payroll taxes and reports

Assist in ongoing improving payroll processes and converting to electronic payroll records

Prepare journal entries for month-end close including accrued payroll

Assist with year-end Audit Schedules related to all payroll accounts

Assist with Worker's Comp Audit

Prepare Census reports related to payroll

Assist Finance Department with year-end budget preparation

Prepare special reports and assist with special projects as needed.

Payroll Specialist

Alphastaff – Fort Lauderdale FL. 07/2007-06/2008

• Responsible for processing payroll for more than 70 clients a week.

●Developed a relationship, providing excellent customer service and ensuring that payroll, benefits and taxes were all paid accurately and on time.

●Payroll included weekly, semi-monthly, monthly and biweekly payrolls for multiple states.

●Clients included David Wood Personnel, Firehouse Subs, Oxford Academy, Grumand Distributors and others more.

●Entered new hires into Davison System

●Composed reports on demand when needed.

●Assisted the Benefits Department with Open Enrollment.

●Provide billing to clients, answer questions and resolve customer inquiries

●Provide client with quarterly and annual reports

●Provide earnings, tax and deductions reports per clients requests


ADP-What’s New in Employee Maintenance for Workforce Now

ADP-What’s New in Administrative Task for Workforce Now

ADP-Managing your Basic General Ledger Tasks

ADP-Labor Distribution for Workforce Now

ADP-What’s New in Payroll for ADP Workforce Now

ADP-What’s New in Company and Employee Maintenance for Workforce Now

ADP-What’s New in Essential Time and Attendance (EZ-LABOR)

ADP-What’s New in Enterprise Time and Attendance (E-Time)

ADP Virtual Edge High Volume 2013-2014

Yellow Belt Six Sigma Online Education 2007

Palm Beach State College/Florida Intl University Currently Enrolled

Associates Business Administration- Johnson & Wales University 2004

High School Diploma- Fort Pierce Central High School 2002

Software & Skills

Knowledge of HRIS and ADP Products HRB, Pay Expert, EZ Labor, I-Reports, I-Pay, ADP Netsecure, ADP Portal, Workforce Now, Payforce,

■Knowledge of Ultipro, Business Intelligence Systems, Congos

●Davison Program to process payroll

●Microsoft Office; Excel, Word, PowerPoint, Outlook,Publisher

●Microsoft Forecaster, Microsoft Dynamics SL (Solomon)

●WA Worker’s Comp. Quarterly Report, Ohio Worker’s Comp Semi-Annual Report

●Nevada Modified Business Report (Quarterly),

●V-Lookups, Pivot Tables, Conditional Formatting

●Journal Entries, General Ledgers, and Insurance Reconciliations

●GL InfoLink, and Quickbooks

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