Director of Operations

Qualifications Profile

Innovative, customer-driven, and detail-oriented professional, with comprehensive experience in store administration, core business

process oversight, and sales optimization of fast-food stores and restaurants. Equipped with solid business acumen, enabling

operational efficiency and tasks completion within budgetary and costs limits. Effective at dealing with diverse work-related issues

and complexities in order to generate tactical actions and solutions. Willing to relocate.

Core Competencies

New Store Expansion

Budget and Operation Management

Revenue Growth and Development Impacts

Strategic Planning and Analysis

Store Marketing and Promotions

Customer Service and Relations

Regulatory Compliance and Standards

Cross-functional Leadership and Team Building

Professional Experience

Five Guys (Newk’s Eatery Aeolus, LLC, BRK, ZPH, CLW, SRS) – Various Florida Locations (2007–Present)

Director of Operations 2010–Present

General Manager 2008–2010

Assistant General Manager (Pasco/Hernando County, FL) 2007–2008

Expertly manage the entire store operations, involving staff training and hiring; store planning and development; and sales and

marketing.

Utilize technology in completing numerous business-related tasks; and Microsoft Excel in creating profit and loss monitoring

spreadsheet.

Career Highlights

Led the startup to successful implementation of franchises in several locations in Florida, including Brooksville in 2009 and

Zephyrhills in 2010.

Positioned the company for growth by opening new franchises of Newk’s Eatery at Clearwater, Florida in 2015; and at Sarasota, Florida

in 2016.

Received fast-track promotions by exemplifying outstanding performance in accomplishing assigned tasks.

Played an integral role in placing the store’s Franchise Group as top 10 for secret shop and customer service.

Earned recognition as the store’s top manager and one of the top five franchisees.

Papa John’s Pizza – Tallahassee, FL (2005–2007)

Taco Bell (Progressive Restaurants, LLC) – Tallahassee, FL (2000–2005)

Store General Manager 2000–2007

Rendered keen management to three Taco Bell store locations, which involved cost monitoring, food inventory, and sales and profit

optimization.

Fulfilled human resource functions, including staff recruitment, performance evaluation, and training.

Education

Bachelor of Business Administration Florida A&M University – Tallahassee, FL

Community Involvement

Local Chambers of Commerce and Business Alliances

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