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Customer Service Real Estate

Atlanta, Georgia, United States
October 18, 2016

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Victoria E. Trice

**** ********** *** *******, ** 30337 Phone 404-***-**** Email

Professional Summary

Over twenty years in the Travel industry. Excellent skills in customer service, as well as, strong interpersonal, written and verbal communication. Outstanding ability to establish priorities, multi-task, and to meet deadlines.


Excellent Customer Service

Microsoft Office

Database Tracking and Maintenance

Corporate Travel

Professional History

Success Atlanta Real Estate & Investments, LLC. Atlanta, GA 2004 - Present

License Real Estate Agent

Set and managed appointments to show homes to prospective clients.

Arrange meetings between buyers and sellers when terms needed to be negotiated.

Prepared formal documents such as purchase agreements, deed, and leases.

U.S Environmental Protection Agency Atlanta, GA July 2007-January 2012

Information Technology Support

Provided administrative support to all programs in the Environmental Information Solutions Branch (EISB) of EPA to a staff of 35 federal employees.

First point of contact for visitors internal and external for our Branch.

Responsible for making travel arrangements for the entire Branch of 35 federal employees using our Federal travel system (GovTrip). Upon completion of travel, prepared and submitted travel vouchers and other documents as appropriate.

Established and managed all records and files related to office correspondence, mail distribution, word processing material, and office equipment.

Prepared weekly Branch Reports for Senior Management.

Maintained calendar for the Branch Chief, schedule appointments, meetings, and conferences.

Received and reviewed data provided to the Information Security Officer (ISO) on the latest virus and computer threats and disseminates information, as appropriate.

Developed and maintained system of accountability for tracking cellular telephones in our Region.

Developed and maintained database tracking system for budget expenditures, travel/training and IT equipment ordered and maintained in the Branch.

Delta Airlines, Inc. Atlanta, GA April 1989-May 2006

Flight Attendant

As Flight Coordinator, provided direction and support for customer needs and concerns.

Acted as liaison for fellow crewmembers, catering, and for a timely departure.

Preparation of meals on aircraft (as many as 300 or more passengers)

Instructed passengers on proper safety procedures to be followed in exceptional situations

Customer Service Representative

For International Departures, verified credentials and passports, review services and amenities, collected fees, resolved ticketing and service issues.

Baggage Service first point of contact diffusing irate customers’ complaints in tracing lost luggage.

Education Clayton State University Morrow, GA

Accounting and Business Communications

Multi-Listing Service Institute of Real Estate, Atlanta, GA

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