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Medical Customer Service

Shreveport, Louisiana, United States
October 18, 2016

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Patricia M Anderson

**** *. ********* **. **********, La 71107 318-***-****


Positive focused Customer Service Representative with on the job training as a Medical assistant. I enjoy working with the public and accepting new challenges daily.


Core Qualifications:

Experienced in answering multiple phone lines, making appointments, filing, account receivable and payable, payroll. In medical assisting I have experience in current coding and billing regulations, policies and procedures, ability to interpret and reviewing medical records and assigning the appropriate ICD-10 and CPT codes, also ICD-10 and procedure coding for clinic and outpatient services in conjunction with the patient visits and ability to clarify/interpret physician documentation. Proficiency with computerized charting, knowledge of medical terminology, and Patient Education.


Receptionist/Medical Assistant

July 3, 2012 to Present – Internal Medicine- Dr. Rajenda Gandhi

My duties included: Performing lab tests and communicating results. Provided necessary health education training for patients. Ordered and scheduled lab tests, x-rays, MRI, Ultrasound. Performing all injections, breathing treatments, and physical exams. Documented patient information obtained from interviews. Assigning all CPT/ICD-9 and ICD-10 coding for medical office charges appropriately to our patients. Administered medications. Assessed patients and documented patient histories. Followed infection control procedures. Maintained patient privacy and confidential patient information. Delivered specimens to lab. Helped physicians examine and treat patients, assisting with instruments. Interviewed patients to obtain medical information and measure their vital signs, weight and height. Performed wave testing. Recorded patients' medical history, vital statistics and test results in medical records. Showed patients to examination rooms and prepared them for physician exam. Pharmacology administration and dispensing all injections and medications to patients, writing prescriptions for physician. Assist patients in obtaining medical records either within our office or from another outside source.

Office Manager

October 1, 2010 to July 3, 2012 – Acadiana Construction Group

My duties included answering multiple phone lines, routing all service workers, billing out all invoices, account payable and receivable, payroll, ordering all supplies needed for jobs.

Special Education Inclusion/Reading Int.

January 17, 2003 to October 1, 2010 – Caddo Parish School Board

My duties included: working with special needs children, feeding, changing soiled pants, tube feeding and accommodation learning. The last two years I spent as a Reading Interventionist and Inclusion Teacher, where I was assigned to several classrooms to work with children with special needs.


Louisiana State University – Shreveport

Concentration: Elementary Education Teaching 2003

References: References are available on request.

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