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Customer Service Assistant

Location:
Leeds, West Yorkshire, United Kingdom
Posted:
October 18, 2016

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MARINA TIMANOV

* ********* ******, *****, **** Yorkshire, LS9 7PW, Mobile: 07511 626726

E-mail: acw4fm@r.postjobfree.com

PERSONAL PROFILE

An energetic and outgoing individual with a wealth of experience in people-facing environments. A strong desire to learn new things and has a history of facing new challenges head-on. Currently volunteering while seeking employment opportunities in efforts to build on excellent transferable skills already obtained.

SKILLS and KEY COMPETENCIES

Excellent customer service skills

Excellent administrative, organisational and time management skills

Basic knowledge of MS Windows, MS Word, MS Outlook

Russian (native) and conversational English

EMPLOYMENT HISTORY

Shop Assistant (Volunteer), St. Vincent’s Charity Shop, Leeds 5/10/15 – Present

Organise and inventory all incoming items; stocking all items on the shop floor.

Offer excellent customer service to all customers in the shop.

Responsible for managing the till.

Maintaining a clean and tidy shop floor through cleaning and restocking all shelves and clothes racks.

Babysitter, Self-Employed, London 12/2014 – 05/2015

Responsible for caring for 6 month old child.

All aspects of childcare during the time period that I was looking after child.

Kitchen Assistant, Green Acres Nursing Home, Leeds 06/2006 - 08/2008

Assisted the kitchen Chef with preparing, cooking and serving meals for more

than 50 people

Ensured the highest standard of cleaning and hygiene in the kitchen in strict

compliance with hygiene and safety regulation

Volunteer, Oxfam, Leeds 03-12/2006

Provided high-standard customer service

Operated a till and handled cash transactions

Responsible for accepting books from public and sorting them into sections

General administrative duties

Manager and Events Coordinator, Russian Culture Centre, Leeds 03/2004 - 03/2005

Managed the Centre's financial matters and budget

Responsible for stock control at Russian Food Store and procurement

Organised various cultural events for Russian Language School

General administrative duties

Chief Accountant, THE PBN COMPANY, Russia 12/2006 - 02/2002

Responsible for company accounting, tax and bookkeeping matters

Liaised with government authorities and submitted annual returns

Managed company's budget

EDUCATION

Entry Level Certificate in ESOL- Skills for Life (Entry 3), Park Lane College, Leeds 09/2003 - 05/2006

ESOL Course, Shipley College, West Yorkshire 04/2003 - 09/2003

Kishinev State University, USSR, BA Honours in Economics and Finance; 2.1 1984-1987



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