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Sales Customer Service

Location:
Milwaukee, Wisconsin, United States
Posted:
October 18, 2016

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Resume:

Alan Baker

W*** S**** Hunters Lake Road Dousman, WI 53118 acw4ey@r.postjobfree.com 262-***-****

Account Executive

Professional Sales Market Expansion Relationship Management

Results driven, team leading experience at exceeding sales/service goals

Passionate, proactive, sales leader with a flair for innovation and creativeness while providing quality solutions

Highly motivated and self-directed, strongly believe in the value of working within a team

Professional communicator with experience presenting to large or small groups at all levels of the business continuum

Professional Experience

AmerisourceBergen Drug Corporation 2014 to May 2016

Sales Account Executive

Responsible for Wisconsin and Upper Michigan territory sales/service. Managed current prime vendor accounts for product acquisition, logistics issues, and sales/solution management meeting specific customer initiatives. Over $250 million annual territory sales volume.

Selected Achievements:

Top sales achiever exceeding annual sales matrix, with new account start-ups/contract extensions exceeding $90 million/year

Sales ‘solution manager’ responsible for driving new business and assuring industry leading service

Collaborated with the broader customer service / field service teams to ensure product availability and manage price discrepancies

Drove operational effectiveness within accounts and managed customer compliance

Select Specialty Hospital 2012 to August 2014

Sales & Marketing Representative

Led territory sales acquisition and maintained relationships with key decision makers within all accounts

Selected Achievements:

Increased sales volume at strategic territory accounts exceeding key sales goals

Proactive responsiveness ensuring premiere customer service, ethical sales, and process improvement

Maintained positive relationships with all existing customers while securing new business opportunities

Medical Equipment specialists 2008 TO April 2012

Business Development Manager

Responsible for increasing sales and managing business operations for market development, training, contract negotiations/procurement, and business strategic planning

Selected Achievements:

Negotiated/secured new contracts, increasing sales for medical equipment and clinical services

Established and trained a network of staff covering the Wisconsin territory

Implemented electronic documentation system to increase quality control and productivity

Alan Baker

W358 S2572 Hunters Lake Road Dousman, WI 53118 acw4ey@r.postjobfree.com 262-***-****

American Express Financial Advisors 1998 to January 2008

Financial Advisor/Agent

Commissioned sales and independent contractor (previous licensure: Series 7, 63, Life & Health)

Selected achievements:

Top 10% new agent sales American Express 1999, awarded specialized training opportunity

Accomplished top national and regional life insurance and financial planning sales 1999-2005

150% new sales target, trip award 2004

Benefit management for corporations and small businesses (Managed Case/New Holland employee benefit retirement plan seminar series)

Ventilatory Care Management, Inc., Milwaukee, WI 1991- March 1999

Sales Manager

Capital equipment sales/rental (oxygen concentrators, respiratory monitors, ventilators). Diversified product sales for sleep disorder therapies, pain management, compression therapy, medical alarm/monitors, specialty seating & mobility, specialty bed overlays

Selected achievements:

Managed and led our industry leading clinical operations team, building on our commitment to provide premiere customer service

Secured new contract agreements for equipment, supplies, and respiratory services 1994-1998

Established seamless integration of respiratory clinical service/support for patients leaving acute care, and transitioning into a home care setting

President’s award Top Company Sales Manager in 1998, 1997, 1995, and 1994

First contract sale “Guardian Electronics – Bed Net Medical Alarms” 1996

West Allis Memorial Hospital, West Allis, WI 1983 to 1991

Clinical Manager, Respiratory Therapy

Supervised all aspects of department inpatient and outpatient cardio-pulmonary clinical services

Selected Achievements:

Annually exceeded accreditation requirements & maintained quality improvement expectations

Implemented cost containment strategies to maintain department budget while staffing 23 full time equivalents covering all shifts

Managed inpatient/outpatient cardio-pulmonary diagnostic testing/procedures, and initiated/managed new cardio-pulmonary stress testing program

Education and Credentials

Bachelor of Science in Business Administration Cardinal Stritch College, Milwaukee

Associate Degree in Respiratory Therapy Milwaukee Area Technical College, Milwaukee



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