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Customer Service Manager

October 18, 2016

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Seeking to compete in a challenging environment and exhibit my potential in my relevant field and enhance my skills & expertise by never ending process of learning.

Professional Work Experience

December 2014 To Till date: Currently working in Yunus Textile Mills Ltd as a senior merchandiser.

Handling the clients in European region ( Future Home, JYSK, El-Corte, Intermarche)

Responsible for offshore and local marketing of Home textile products.

Responsible to take care of customers sampling requirements.

Responsible of managing Order Sourcing and finalizations to shipments.

In hand orders planning from greige to shipment.

Managing greige fabric of projection & confirm orders

Fabric working to finalize the greige to finish width & optimum cut sizes.

Strong follow up of all the orders received and executed (Fabric, Accessories, Production status and Sampling)

Servicing customer by responding them timely and efficiently

Prepare and update requirements of raw materials needed for PD and execution of orders. Ensure all approvals are sought timely.

Assisting and updating my supervisors timely with correct assessment/analysis of any particular scenario.

Responsible to handle banking affairs related to order processing.

Maintaining healthy relationship with internal and external customers

November 2013 To December 2014: Worked in Intertek as a Customer Service Executive.

Ensuring the test requisition, samples and all required information are completed in all

aspects, before proceeding the samples to the laboratory.

Prepare the proforma invoice for customer according to INTERTEK price list.

Ensure that all payment settled before any work proceeds.

Prepare and issue the work sheet corresponding to the customer requirements.

Coordinating with other members of the staff of the laboratory for matter related to tests.

Answering enquiries from clients on test standard, procedures, results and charges.

Monitoring the progress of the tests and liase with the Laboratory Superior to ensure that the tests are completed within the stipulated time.

Maintaining all communication received from the buyers in order.

Registering the complaints received from clients.

Maintain the updated client’s information as received into the respective location.

Email the test reports to the customer.

April 2012 To November 2013:Yunus Textile Mills Ltd as a system Improvement engineer.

Implementation, Control and Follow up’s of Traceability system.

Assigning bar code on griege fabric and take follow up to ensure the traceability system.

Different procedure (Griege receiving till dispatched) is converting from manual to oracle system in the department.

Numbers of oracle forms regarding bar code are developed with the help of M.I.S department.

Analyze the quality of griege fabric and maintain the good quality of fabric.

Monitoring the fabric width by installing the moveable scale on each inspection frames.

Introduce and implementation of penalty points system to the lower management for improving the quality

Improvement in material handling.

Sub supplier wise issuance of griege fabric to wet-processing (Segregation and identification).

Conduct trainings for quality controller and middle management.

Preparation of SOP’s

Preparation of work Flow.

Preparation of floor Layout and Line balancing.

Efficiency and capacity calculation.

Co-ordinate production department for production plan as per capacity.

Maintain the filling system of the complete documents /reports and record properly.

To perform any other required job assign by the G.Manager/Sr.Manager/Manager.

Trainings Attended

Recent Development in Wet-Processing Sector by Ministry Of Textile.

Unleashing Creativity.

Monkey Management

Team Work

Communication Barrier

Communication Skills

Rules of motivation.

The 08th Habit.

ISQS training conducted by IKEA Team for ISQS Development.

Final Year Project

Effect of biodegradable salt (Tri sodium NTA) on reactive dyeing of cotton fabric by exhaust method.

Internship Experience

Dec-Jan 2008-2009.Interned in Spinning, 2 weeks program in Al-Amna Textile Mills, Karachi.

July 2009.Interned in Weaving, 2 weeks program in Yunus Textile Mills Karachi.

June-July 2010. Interned in Wet Processing, 4 weeks program in Gul Ahmed Textile Mills, Karachi.

June-July 2011. Interned in Wet Processing, 6 weeks program in Clariant Pakistan.Ltd Karachi.


2011 - B.E. in Textile Engineering secured first division.


Mehran University of Engineering & Technology, Jamshoro, Sindh.

2007 – Intermediate in Pre-Engineering, secured ‘A’ Grade.


Government Degree College of Nawabshah.

2005 – Matriculation in Science, secured ‘A’ Grade.


Government School of Nawabshah.

Professional Skills

Sound Communication & Presentation Skills.

Adaptive, Practical & Flexible approach.

Proficient in the application Ms-Office tools, Ms-Visio, Excel & Oracle.

Team Player.

Can work under stress.

Personal information

Father’s Name


Asghar Ali

Date of Birth


05th March 1990

Place of Birth


Nawabshah, Sindh.







Marital Status



National Identity Card No.




Fluent in English Urdu. Punjabi & Sindhi


Can be furnished upon request.

Contact this candidate