CURRICULUM VITAE

ØPERSONAL DETAILS

Name: Bidisha Hanuman Mishra

Address: ***/* ****** ***, ***** Nagar, Samelpada,

Nallasopara (West), Thane – 401 203.

Date of Birth: 3rd Aug 1989.

Gender: Female

Marital Status: Single

Nationality: Indian

Religion: Hindu

Languages Known: English, Hindi & Marathi

Hobbies: Listening Music, Singing

Mobile no: 887-***-**** / 922-***-****

Email: acw4eg@r.postjobfree.com

ØACADEMIC QUALIFICATIONS

Education

Name Of School / University

Year of Passing

Marks Obtained/ %

S.S.C(10th)

Shree Raghuvir English High School,Kandivali-East,Mum-400101

Mar- 2005

473/750

63.06%

H.S.C(12th)

Nirmala College, Kandivali - East, Mum-400101

Feb-2007

295/600

49.17%

FY. BSc

(Chemistry, Botany, Zoology)

Nirmala College, Kandivali - East, Mum-400101

April-2008

419/700

59.85%

SY. BSc Semester-3

(Botany & Zoology)

Sathaye College, Vileparle - East, Mumbai-400057

Oct-2013

627/1000

62.7%

SY. BSc Semester-4

(Botany & Zoology)

Sathaye College, Vileparle - East, Mumbai-400057

April-2014

560/1000

56%

TY. BSc Semester- 5

(Botany)

Sathaye College, Vileparle - East, Mumbai-400057

Nov- 2014

511/800

63.87%

TY. BSc Semester-6 Sathaye College, Vileparle - East, April – 2015 539/80.

Mumbai-400057. 67.37%

(Botany)

ØADDITIONAL QUALIFICATION

Computer Skills: Microsoft Word, Excel, PowerPoint, Internet.

ØWORK EXPERIENCE

1.NHC Teleservices Pvt Ltd as Team Leader/Escalator (1st April 2014 till date)

ØNHC Teleservices deals with selling health supplement.

Responsibility:

>To handle team.

>Give feedback to advisor on their work and polishing their skills

>Generating revenue for the company from the advisors.

>Achieve the team target before the deadline.

2.Sanda Wellness as Health Advisor (14th Oct 2013 to 31st Mar 2014)

Ø Sanda Wellness is a healthcare company which deals with health supplement. I worked there as an healthcare advisor after the completion of my training which was given by Professionals of that field.

Responsibility:

>Talking to customer about their health and diet which they follow.

>Giving them some home remedies

>Recommending them to take health supplement which could help to improve their overall wellbeing.

> It is an outbound sales process of health supplement.

3.I2C Company PVT LTD as Customer Relation Executive (26th April 2010 to 30th July 2013).

ØIt’s an International BPO which only deals with sales.

* Nature of Job:

> Third Party Supplier of Electricity and Gas

Responsibility:

> Explaining to customer about the Deregulation ACT of Electricity and Gas in United States

and how they can choose their own supplier without changing their Utility Company.

> After giving customer the comparision of savings on their utility bill and after getting the authorization we use to enroll the account for the third party supplier on their utility bill.

4.Intelenet Services as Customer Service Executive ( Oct 2008 – Dec 2008) & Page Point Services Pvt Ltd as Customer Service Executive (22nd Aug 2009 to 24th April 2010).

ØIt’s a BPO which provides customer service

*Nature of Job:

> Attending Inbound Calls

> Following the Etiquette

Responsibility:

>Listening to the customer’s query

>Giving satisfactory resolution to the customer’s.

Key Skills/Attributes:

>Developed Listening and communication skills

>Able to resolve customer’s query.

>Learn to explain in simple way.

>Developed the ability to handle the work pressure.

Reason:

I am very hard working and fast learner. I have worked as a customer

service representative and I have also done sales. And I know the importance

of keeping a good relationship with the Customers after we sell our products.

Because customer satisfaction is very important . And keepimg our customers

happy after sales is highly important, so that they can built trust in our company

and continue doing business with us. I will deliver my best if given the

required training.

ØDECLARATION

I hereby declare that above information is correct to the best of my knowledge and belief.

Place: Mumbai.

Date : 31/07/16

(Bidisha Hanuman Mishra)

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