Systems Administrator

Michael Christopher Riley

561-***-**** ● ******.**@*****.***

Profile

Accomplished, driven Systems Administrator with over four years of experience managing complex infrastructure environments over multiple platforms (Windows, Linux, OSX). Experienced team member with knowledge of how to plan, design, install, configure, and optimize enterprise IT environments.

Software and hardware

Active Directory

DirSync

Rackspace

Sysaid

Cacti

Group Policy

Server 2003-2012

Trend Micro

Cisco IP Phones

Linux (CentOS, Ubuntu)

Sharepoint

Unitrends

Cisco UC

VMWare

Shavlik Protect

Veeam

Cisco UCCE

MySQL

Spiceworks

Office 365

Exchange 2007-2010

NNT (FIM/SIEM)

MSSQL 2005-2014

Windows XP-10

Certification(s) and Education

Microsoft (ID – 11174610)

MCP, July 2014

MCTS, September 2015

MCSA Server 2008, October 2015

CompTIA (ID - COMP001020556992)

A+, April 2013

Net +, February 2014

Project +, February 2016

Western Governors University, Bachelor of Science, Software Development

In progress (67 of 120 credits completed)

Expected Graduation Date – May 2018

Business and Management Experience

Infinity Sales Group LLC, Boca Raton, FL

#1 Authorized Retailer for Dish Network

August 2010 – Present

August 2010 – Present

Systems Administrator (April 2014 – Present)

Managed a fluctuating count between 50-75 servers in a multi-platform environment which included hardening to the CIS standard.

Primary for all tech that was hosted on said servers. Deployment, optimization, understanding, and education of fellow employees was part of this responsibility. Examples would be TrendMicro Deep Security and Shavlik Protect implementation.

Primary on Exchange, and facilitated a migration from Exchange on premises to Office 365.

Spearheaded a PCI 3.1 initiative. I have a firm understanding of what the requirements, steps, and execution of a project of this scale would undertake.

Considered subject matter expert in backup. Solution that was used was Veeam and Arcserve and then eventually migrated to a Unitrends appliance. Developed and coordinated a disaster recovery plan for the business.

Provided escalation support for our Helpdesk/Desktop Support team.

Participated in a weekly on call schedule.

Helpdesk/Desktop Support (June 2012 – April 2014)

Responsible for desktop environment in a high paced call center environment, including patching, deploying, and general maintenance of all machines.

Provided both level 1 and level 2 support to over 500 end users including C level employees.

Participated in a weekly on-call schedule

Interfaced with the business via email, telephone, and sysaid ticketing system.

Sales Manager (February 2012 – June 2012)

Responsible for scheduling, driving metrics, and meeting sales production goals of a sales team comprised of 80 sales agents and 8 sales coaches.

Liaised with the training department to conduct training for low-end agents in an effort to increase retention.

Organized and motivated coaching staff through sales meetings, weekly competitions, and ongoing training.

Sales Coach (December 2010 – February 2012)

Coached and motivated sales team of 10-12 agents in the areas of closing sales, maintaining QA standards, and successfully up-selling customers

My team consistently finished Top 10 out of nearly 30 teams.

Successfully closed and up-sold Dish Network accounts for sales agents

Sales Agent (August 2010 – November 2010)

Handled inbound calls with goal of selling Dish Network accounts

Consistently finished in Top 10% of sales force monthly

The Reed House, Chattanooga, TN

Waiter/Bartender

January 2009 – July 2010

Provided consistent prompt, friendly service.

Collaborated with other members of the team to optimize patrons positive experience

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