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Senior relationship Manager

Location:
London, Greater London, United Kingdom
Posted:
October 18, 2016

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TOYIN OWOLABI, MBA

**A Barnard Gardens, Hayes, Middlesex UB4 9ER Email: acw4cc@r.postjobfree.com Mobile: 07741392221 Profile

An award-winning Sales Manager, with over eight years of in- depth Retail Banking experience, spanning across Sales, Wealth and relationship Management, Business Development, Operations and customer service. Conveniently manages a Relationship with stakeholders and clients. Comfortable working in a fast paced customer facing environment and successful in delivering results and exceeding targets. Resilience and quickly take responsibility for motivating and persuading others with a proven track record of successfully managing relationships with high net worth individuals. Looking for roles in Strategy, Planning and change, Marketing, Business development, Relationship management, and available to relocate. Core Competencies

Wealth Management Business development Strategic planning Client management and retention Stakeholder management Sales and Marketing Strategy & Consulting Financial advisory Data Analysis Career History

Mint Velvet High Wycombe, UK

Business Consultant May – September 2016

Constructed a research on the feasibility of a North America International expansion plan.

Examined and delivered a market study and identified strategic approaches to the program.

Created a possible Go-To-Market strategy and recommendations for the expansion plan. Paediatric Aids Treatment for Africa(PATA) Cape Town, South Africa Business Consultant April –June 2016

Worked on a management dilemma facing Stakeholders relationship.

Engaged and researched relevant stakeholders group.

Came up with strategic approaches to the identified problems and provided recommendations. Standard Chartered Bank Lagos, Nigeria

Senior Relationship Manager March 2013 –September 2016

Managed a £20,000,000 portfolio of 230 high net worth priority clients.

Sold various offshore Bonds and Mutual Funds to Priority customers via Risk profiling.

Cross-sold retail banking products including debit and credit cards, Mortgages, Insurance, Retail foreign exchange and secured and unsecured lending (Personal Loans, investment and cash backed overdrafts).

Deepened client relationships using deep-diving questioning techniques and structured solutions that enhanced clients’ financial and wealth management value. Achievements:

Achieved 120% of revenue budget in 2014 closing at £800,000 as against a budget of £666,000.

Accomplished £613,000 in revenue from January to August 2015 before leaving on sabbatical leave, this was about 69% of the full year revenue of £866,666.

Structured oil block part financing of £11,460,000 for a single priority client in 2014.

Mobilised £4,000,000 which was the highest single deposit into a priority client’s account in 2014.

Coordinated the biggest branch in Nigeria in senior Branch manager’s absence.

Accomplished 85% and above in NPS monthly.

Organised and closed the first ever Fixed income backed overdraft in SCB Nigeria (February 2014).

Achieved the highest ever single revenue transaction on a wealth management transaction in SCB retail 2013(£90,000) replicated with a higher revenue in February 2015.

Closed largest ever single mortgage transaction of £333,333 in Retail Clients. Standard Chartered Bank Lagos, Nigeria

Customer Relationship Manager October 2011 – February 2013

Business development: Developed a new branch in Ikeja Lagos with a team of 5

On boarded new Priority clients, cross selling financial products.

Worked with head of lending in offering Personal Loans to non-payroll clients. Achievements:

Sold the highest number of Personal loans in the bank for three consecutive months.

Grew branch balance sheet to £4,000,000 in 15 months breaking even in the first twelve months. Standard Chartered Bank Lagos, Nigeria

Customer Relationship Officer October 2010 – October 2011

Recommended credit approvals for loan applications.

Worked closely with segment and product heads on product development.

Cross selling various banks products to High net worth clients. Achievements:

Structured the first ever Priority Mortgage in Retail Banking Nigeria.

Managed the team lead’s portfolio while on maternity leave. Standard Chartered Bank Lagos, Nigeria

Client Experience Executive November 2008 – October 2010

Cross-sell bank products to existing and prospective customers.

Identified business opportunities and supported growth of customer relationships.

Managed customer complaints, enquiries and service request and high volume workload in a deadline driven environment.

Achievements:

SCB Service Champion ‘’Most customer focused staff “Customer Charter week (September 2010).

Reduced branch customer’s complaints through effective complaint resolution and client experience management.

Increased Branch’s NPS to 75% per month.

S. O. Ajayi & Co Lagos, Nigeria

Client Service Officer October 2006 – September 2008

Preparation of legal reviews and court updates on behalf of the firm

Coordinated and managed the office of the principal partner Al Martin Secondary school Sepeteri, Nigeria

Business Studies Teacher August 2005 – August 2006

Prepared daily lessons and long-term teaching programs following the State guidelines.

Taught student using methods including discussion, assignment and formal lessons taking into account the different individual student

Arranged exams, marked and evaluated and reported on progress of each student Education and Qualifications

MBA (Henley Business School, University of Reading, UK) 2015-2016 BSC in Business Administration (University of Ado-Ekiti, Nigeria) 2000-2004



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