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Customer Service Representative

Location:
Mandaluyong, National Capital Region, Philippines
Posted:
October 18, 2016

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Resume:

JENELYN S. RAYON

Phase* Bagong Sibol, Brgy. Putatan, Muntinlupa City 1772

acw4be@r.postjobfree.com

+639**********

Customer Service Representative for 3years in Call center Setting

* ***** ** ******ence providing customer support in busy call center environment with an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Attentively listening to customer’s rant so I’ll be able to understand and know the resolution with issues creatively and ended every call at company’s integrity and trust relationship retained.

EXPERIENCE

Wells Fargo Enterprise Global Solution LLC Philippines

McKinley Hills, Fort Bonifacio, Taguig City

Phone Banker 1

March 31, 2014 – July 13, 2016

Handles Customer’s Account inquiries, transactional complaints, and best option to resolve issues with unauthorized charges by filing investigation or disputes to calm an irate customer so to repair trust and loyalty achieved. Provide more information as to how they can avoid incurring fees and how they can prevent future issues in their accounts.

KEY ACCOMPLISHMENTS

Managed high volume of calls ranging 70-90 in any day. Consistently met goal performance on daily basis

Became the ‘go-to’ person and particularly challenging calls as the tenured banker of the team to assist newly hired employee.

Able to attain high Customer Service rating determined by external auditor including communication skills, problem resolution and politeness.

Commended for High Quality service evaluations, for persuasiveness and enthusiasm.

Able to finish scheduled modular trainings ahead of time for advance learning ways of customer satisfaction and product knowledge.

SITEL Philippines Inc

One Julia Vargas, Pasig City Philippines

September 17, 2012 - June 20, 2013

Credit Report Specialist EQUIFAX - Handles Customer’s concern regarding credit report inquiries, provide the details of information for their awareness how and why inquiries took place. Design first call resolution to calm angry customers and achieved win-win outcome.

Customer Service Representative MACYS - receive calls for online shopper for those who weren’t able to go to the store, handle billing complaints, up sell items for additional on their order bag.

LOFIL’s STORE

Imus, Cavite Philippines

Store Assistant

December 15, 2010 – June 21, 2011

Manage back office categorizing projected sales and expenses, analyzing inventory balanced outcome.

Acting Supervisor for this Wholesale & Retail Store handling 3 branches at the same time accept customers or buyers.

EDUCATION

Vocational Northern Mindanao School of Fisheries

Magallanes Agusan Del Norte

Food and Beverage Service NCII

TESDA – Graduate 2009 -2010

Secondary Father Urios High School

Magallanes Agusan Del Norte

Graduate 2004-2008

Primary Magallanes Central Elementary School

Magallanes Agusan Del Norte

Graduate 1998- 2004



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