JENELYN S. RAYON
Phase* Bagong Sibol, Brgy. Putatan, Muntinlupa City 1772
acw4be@r.postjobfree.com
Customer Service Representative for 3years in Call center Setting
* ***** ** ******ence providing customer support in busy call center environment with an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Attentively listening to customer’s rant so I’ll be able to understand and know the resolution with issues creatively and ended every call at company’s integrity and trust relationship retained.
EXPERIENCE
Wells Fargo Enterprise Global Solution LLC Philippines
McKinley Hills, Fort Bonifacio, Taguig City
Phone Banker 1
March 31, 2014 – July 13, 2016
Handles Customer’s Account inquiries, transactional complaints, and best option to resolve issues with unauthorized charges by filing investigation or disputes to calm an irate customer so to repair trust and loyalty achieved. Provide more information as to how they can avoid incurring fees and how they can prevent future issues in their accounts.
KEY ACCOMPLISHMENTS
Managed high volume of calls ranging 70-90 in any day. Consistently met goal performance on daily basis
Became the ‘go-to’ person and particularly challenging calls as the tenured banker of the team to assist newly hired employee.
Able to attain high Customer Service rating determined by external auditor including communication skills, problem resolution and politeness.
Commended for High Quality service evaluations, for persuasiveness and enthusiasm.
Able to finish scheduled modular trainings ahead of time for advance learning ways of customer satisfaction and product knowledge.
SITEL Philippines Inc
One Julia Vargas, Pasig City Philippines
September 17, 2012 - June 20, 2013
Credit Report Specialist EQUIFAX - Handles Customer’s concern regarding credit report inquiries, provide the details of information for their awareness how and why inquiries took place. Design first call resolution to calm angry customers and achieved win-win outcome.
Customer Service Representative MACYS - receive calls for online shopper for those who weren’t able to go to the store, handle billing complaints, up sell items for additional on their order bag.
LOFIL’s STORE
Imus, Cavite Philippines
Store Assistant
December 15, 2010 – June 21, 2011
Manage back office categorizing projected sales and expenses, analyzing inventory balanced outcome.
Acting Supervisor for this Wholesale & Retail Store handling 3 branches at the same time accept customers or buyers.
EDUCATION
Vocational Northern Mindanao School of Fisheries
Magallanes Agusan Del Norte
Food and Beverage Service NCII
TESDA – Graduate 2009 -2010
Secondary Father Urios High School
Magallanes Agusan Del Norte
Graduate 2004-2008
Primary Magallanes Central Elementary School
Magallanes Agusan Del Norte
Graduate 1998- 2004